American Range

We spent $ 4200 on a 36″ 6 burner gas range. I expected it to be a quality product. After 3 years, the regulator, bake burner, and ignitor all broke. Between Standard TV and Appliance’s bad service and American Range’s bad service, I have been without and oven for 6 weeks and counting! UNACCEPTABLE! I was impressed by how quickly American Range called me after I emailed them, but after showing them my proof of purchase, they said that there is no warranty on the range I purchased! SERIOUSLY? As I mentioned to them, I can go to any appliance store and buy a range for a few hundred dollars and it will last for 10+ years! It is amazing this company stays in business! I wish I had seen all of the other negative reviews and I would have known to stay away from AMERICAN RANGE!!!

We purchased our American Range residential dual oven and cooktop from Direct Buy. We spent over $ 10k thinking this was a great design and quality product.
Well, let’s just say our experience has been a nightmare. The cooktop arrived with broken grates. The oven arrived inoperative. It doesn’t maintain the right heat level. Apparently both thermostats were defective. What are the odds of both being bad?
All the reviews on customer service are spot on. This company has a serious customer care problem. There is no sense of urgency and they appear to be more of a blocker vs an advocate.
We were so frustrated, we wrote a letter to the President of American Range: Shane Demirjian. Our fear is that he is either clueless or endorsing this terrible service with poor leadership.
Sadly, the oven looks great but our experience and quality have been very poor. I don’t think this company will last long given this service. Take your business elsewhere.

Worst customer service ever! Not to mention the quality of their products is pure garbage. I own a lot of equipment made by American range & I will make sure I will never ever ever buy American range again. They make it almost impossible to get parts. Whoever runs this company should be fired or retired. Or maybe take a lesson on customer service

It is with trepidation, that I am updating my review of American Range. After I wrote this review, and a slammer on their FB page, I got a call from Jojo, who I think is in charge of customer relations. He told me that they had ‘worked out the bugs’, and that he would like to send a technician up here from LA (about 400 miles). Sure enough a company called the Angry Chef (great name), called and scheduled an appointment to come up here. He and an assistant came, and worked on my range for about 4 hours, replacing all of the burners and ignitors (again!) as well as the oven door, and the oven and broiler ignitors. They also replaced and insulated the electrical connectors, and put a sheet metal cover opver the broiler ignitor, which is why he said the other one had failed (why this wasn’t part of the original design is beyond me). It’s been two weeks, and so far, it’s been working great. Unfortunately it’s been such a rocky road with this stove and company, that it’s going to take a while before I feel like I have a great product… but I am really hoping that the bugs have been fixed. I will say that it is nice to finally be taken seriously, and to have the issues addressed, which up to this point has not been the case.

Excuse me when I question your statement of being American Made. The thermostats are made in Mexico. These are main parts and when they go out, so goes out the oven. They are difficult to replace and require the oven to be pulled forward to get at the screws that hold the dials and thermostats case in place. Our custom made cabinet for this Hybrid Wall Oven is now needing to be repaired after service by American Range certified repair facility. The thermostats turn the ovens off or on at sixty degree drops. This is a residential professional wall oven that restaurants use. No way would a restaurant use this design for daily use. Food would be over cooked or under cooked with this automatic setting. Plus, if you put an extremely cold item in the oven, the safety switch kicks in and turns off the oven. Try cooking a couple of prime ribs and checking on the meat two hour later only to find the oven is off.
If the company has Mexico making the main parts and the plant they use has hired just one idiot that makes thousands of defective units, you have no idea that every new unit replaced for customers is part of the batch of crap. The only way to hopefully get a good part is to check the manufactured date and get a newer part and hope the same idiot in Mexico is not responsible for all these parts. This is the answer to one reviewer that had this issue.
All American Range needs to do is send one of their employees down to the plant that makes their parts and find the culprit that is ruining their reviews from five stars to one or two. Transfer them to someplace that does not make parts for GE or American Range and millions of appliance repair folks will be dancing in the streets. Or you could promote the problem person to management and this would likely solve the problem.
We bought a new GE Refrigerator and learned that all the sensor switches made in Mexico were defective. All our food was ruined three times before we had the appliance store take the crap back. Then we bought an LG Refrigerator and have had no problems. They are made someplace like South Korea.
American Range your stating Made in America fooled us once. It needs to be that they are assembled in USA. With parts from foreign places other than American soil.

Do not buy am American Range product. Our double oven arrived with six defects which they attempted to fix. They rely on local service folks who may or may not have been factory trained. There is no follow up, no recourse if it doesn’t work. WE had a vice president assure us that the warranty wouldn’t start until the unit worked – he then left the company. They have no record of this defective device. 3 years later we have a double oven where only one oven works. There isn’t anyone to service it even if we paid for it.
Service people show up, scratch their heads, say they will call the company and there is no call back.

I couldn’t be happier with this beast of a range, the 30 inch Performer which I’ve owned for almost two years. I spoke directly with a few different people from their head office before and after I purchased their product and never had any issues with customer support, they promptly called me back and looked after me. After being in possession of the range I went through the appropriate channels to have a minor issue resolved, I filled out the necessary paperwork sent it to American Range and within a few days I was contacted by the local service company that is responsible for American Range here in Montréal. I don’t get the negative reviews on here, if true it’s unfortunate that some customers had to go through this. I would highly recommend the Performer for home use, so much better and powerful than the natural gas stove we previously owned.

We’re Still Getting Duped by American Range!
After committing to replacing our defective Performer range with a new range, and nearly 2 weeks of supposedly building it and tweaking the burners, American Range wrote me saying: «We have finished our investigation/​problem solving. We have a much better solution than replacing the entire range. The fix is new burner caps and removal of a diverter plate in the burner bases… By just changing the caps, it eliminates the risk of property damage to cabinets, flooring, doorways, etc. from moving an entire range in and out of house.»
Gee. Thanks for suggesting to improve the burners by unnecessarily replacing perfectly fine burner tops and by removing parts the range was designed to work with with, and for continuing to not address the defective controls/​igniter on one of the burners and the oven that is unacceptably off temperature unless you use the optional convection fan, all in the name of eliminating risk to property damage.
C’mon American Range. Start acting like a professional company by stopping this bait and switch and timely honoring your part of our contract — to provide us with a fully operational range that we purchased 2.5 months ago! Since you have been unwilling to stand behind your product, then, unnecessarily, this defective range will be returned for a refund and we will have to look at a similar offering from your competitors — Capital and BlueStar.

Purchased two American Range units for our new Eatery. We ordered equipment through Bittners Restaurant Equipment, Vista California– One convection with 2 burners and a grill top and 1– 6 burner with a standard oven below.
NIGHTMARE. Neither have worked steadily since our June launch. The thermocouple literally goes out, meaning it moves slightly, which then doesn’t allow the gas to come through, pilot does not engage, hence no heat, no oven.
WE’ve had the gas company in 2 – 3 times a month (since last June) just to keep them working. Considering a restauranteur should not have to work like this (nobody should) — we forced the convection unit back on Bittners, they wouldn’t give us a refund, but luckily we had an outstanding balance, so we declined to pay that balance in lieu of the faulty oven. Even though it was not an even trade, and we lost money, it was worth getting the faulty oven off our line.
Now we have the standard unit, with the oven NEVER in use. Causing delays on our cooking line, longer ticket times, and when we are busy, pissed of customers. This really sucks, as a small family owned business, we can not simply run out and throw down a few grand on a new unit, and get rid of this one, and nor should we have too.
We are FIGHTING with American Range to get this fixed. Literally jumping through hoops to try to get them to stand behind their product, have integrity within our commercial markets and support their customers that trusted them to begin with.
If we acted like this as a business, I would BE OUT OF BUSINESS. How is it, a large corporation gets away with this kind of behavior. Honestly American Range, you should be ashamed of yourself.

DO NOT BUY a product made by American Range. They have no commitment to quality or customer service.
I have purchased a high-​end, professional American Range, ARROB-​436GR. The range, upon its arrival, had significant rusting and other manufacturing defects. I have been in touch with American Range, talking to various managers — including a plant manager, VP of Sales, and finally reached out to the CEO, requesting the range to be replaced in the face of these defects — but they refused.
It is especially unfortunate since their «commitment to quality and perfection» is stated on the website. It is simply not the case.

Do not under any circumstances buy an American Range stove or wall oven. I purchased one in November. I could go on and on about unanswered phone calls, being put on hold until I finally hung up and in general the worst customer service I have ever experienced. It took 9 months of constantly trying to get them to repair our brand new $ 1800 wall oven before it finally is working. The frustration of working with these people is not worth the product.

I purchased an American Range for my restaurant on the recommendation of my new chef. I have had the unit, along with 3 other pieces of equipment, for almost 6 months and I can’t say enough about them. The range works beautifully as well as the salamander and fryers. I have had to contact the customer service team on 1 occasion and my questions and needs were met quickly. Wonderful products and can’t wait to install them in my 2 new locations opening later this year. Quality.

I wish i could give some negative stars. They just sell piece of s.hit.
I ve purchase brand new commercial oven from them. After 3 months usage the basement of the oven totally melted down. I tried to contact to them, nobody answer and finally when I reached someone at service department they told me that they dont cover any melted parts. PAY LITTLE BIT MORE AND PURCHASE EITHER WOLF OR IMPERIAL BUT NOT THIS MONEY HUNGER GUYS!

Don’t buy products from this company I have owned a restaurant for 38 yrs and have bought alot of equiptment I have bought 4 fryers this last one has mad it 2 ½ yrs and the company does not stand behind its products