Finish Line Car Wash & Auto Detail

After being a customer for 2 yrs now to the unlimited wash club I was told when I pulled up to south side Monday, by the manager, that I would be charged a $ 3 mud charge. Was my car a little muddy, yes. Have I ever been told about a mud charge before, never. I work construction and most jobs I work on are not muddy, but after all the rain from the weekend it was muddy, hence that’s why I pay 24.95/month to get my car washed daily. You all are definitely making money or you wouldn’t be in business. I was beyond pissed off when I left Monday. I did not get my car washed and wadded the receipt up and handed it to the asshole manager & drove off because I’m not paying an extra $ 3. After calming down I went back Tuesday and talked to the same guy. He said he was the one to make the determination on the mud charge, takes extra labor & time. That’s what you get paid for! Still didn’t offer any solution to the problem knowing I didn’t wash Monday and needed to. I also tell him this is not the only car wash in town and I can very easily cancel my membership and take my business elsewhere. He seemed the least bit concerned. I told him he wasn’t talking to a 19 yr old kid that’s been out mudding in a field, I’m 43 and was just from the job. I don’t expect you charge extra in the winter time for salt and slush build up on cars. I left be went to the west end location and guess what, no problems as usual. They cleaned my car and cleaned it well! Thanks west end

it’s clean, fast, and fun!

Great staff! They are always very helpful and do fantastic job!

Took my car to Finish Line for detailing. I will never return or recommend them. Overall, the car was cleaned well inside and out. BUT, three fatal flaws in service. (1) They emptied the glove box and console contents into one plastic bag and put in trunk. The bag contained some liquids that then leaked on the other material in bag, including my GPS. (2) They washed the mats and put wet mats in trunk and closed it. The wet mats resulted in condensation inside trunk and getting other trunk contents (books and sensitive items) wet. (3) When I brought these two matters to manager’s attention, she did not listen and accepted none of the criticism, but defended her service without compromise. Due to the flaws in their service process, and in particular the attitude of the manager, I do NOT recommend this business to my friends. Too many other companies value quality service for me to try this one again.