Mastertech

Do NOT take your computer here… I took mine in for a simple «email retrieval»; I even paid extra for a four hour turnaround, as I was leaving town in a few days. When I dropped it off I asked if they could also fix the «ribbon cable» so that I could move the screen on my laptop… without hestiation they responded that they could.
Later in the day (remember that I was supposed to get my computer back in 4 hours) I got a call — the tech said «when I buttoned you screen back up and turned the computer on there was a puff of smoke»… he FRIED MY SCREEN… making my computer unusable… and they were unable to retrieve my email files.
He assured me that they likely had a replacement screen in the shop, but that they would have to order the ribbon cable… four days to get it (computer is unuseable in the meantime) — I repeated that I was flying out of town for a court case… I needed my computer and my data. I guided them through the process to expedite the cable, paying extra for the quicker shipping. Cable arrived in two days (at my expense)… but they HAD NO SCREEN — they would have to order it… 5 days to get that. The screen finally arrived but IT WAS THE WRONG SIZE… at that point I picked up the pieces to my computer… while I was waiting in the ship for the tech to put the fried screen back on, another woman came to pick up her desktop… they told her that her hard drive was shot and that her data was unretrievable… I advised her to «seek a second opinion» and related what my experience had been with these folks.
Luckily she took my advice and had the COMPETENT fellows at Great Computer Deals and they quickly completed the tasks that she had requested… they were able to retrieve her data for her… They were also able to retrieve MY emails (something Mastertech was unable to do) and advised me on how to access the hard drive from my fried laptop — using it like a regular external hard drive so that I didn’t lose all of the important data.
Here’s a link to them
Because of my experience with Mastertech I had to purchase a new laptop; because I needed one in a hurry, I was only able to get one with Windows 8.1 (instead of 7 that I was using)… so I had/​have a huge learning curve which is making my work very slow. I also had to purchase new software (Office, Corel) which was on my old laptop… Mastertech cost me a ton of money and created a lot of stress — I will NEVER go there again (I’m better off fixing it myself) and advise others not to either. I wish that I could give them a negative star — that is more representative of my service from them.