Palm Beach Shores Resort and Villas

This hotel is ok at best. The parking has a mandatory $ 6 charge per day and a mandatory $ 1 charge per day for the safe. The one bedroom with a sleeping sofa is a joke. The bed is nice but the sofa bed was nightmare and difficult to sleep on. I think the blanket on the mattress is thicker than the actual mattress. You could feel the springs and see the stains right on the mattress. The hotel is really old and needs a nice «face lift» a little updating wouldn’t hurt. The AC central unit loud and rumbles every time it kicks on. Then we get to the pool/​tiki area. Pool is a good size and a few hottubs as well as a tiki bar with a few caged birds. Nice laying chairs outside with towels included at no charge and a walk way right on the beach, which is all awesome. But and yes the but and what I mean is the music outside is just loud and I’m in my 20’s and deff like to party but this is just no good. The male DJ bass player/​singer is horrible and mean horrible can’t sing, can’t play and just has it too loud. He should #1 turn it down a few clicks or hit the road, which would probably make he place better. It’s basically horrible karaōke music that’s too loud in the 80’s and I like all music, but man this is just horrible. HOTEL owner wake up and get this guy out of here, he just ruins the outside area for the guest. And turn it down a few notches this is not a club outside.

Awful, awful experience. The service is terrible — so many of the employees are rude and don’t care about the guests in any way whatsoever. They charge you for everything. Worst decision ever deciding to stay here.

My wife and I enjoyed our stay here. The views were great, the staff is friendly and helpful. Close proximity to the beach, and a restaurant and bar (2) on site. Wasn’t a big fan of being forced to listen to the time share rattle, but I guess that’s just how it goes with these types of places. Also, the restaurant’s food is a –bit– pricey and the bar closes down pretty early from what I am accustomed to (10−11pm here). The wifi is also spotty, at best, in some places. Our room during the day we couldn’t really use the wifi at all but later at night it was accessible.

Love this place. Has all the aminities included! The rooms are comfortable in space. The pull out sofa bed is very thin and could be updated. The master bedroom mattress is hard. The balconies looking at the ocean are amazing! Pool and spa are very refreshing and relaxing accordingly. Lots of activities for the family. This is right on the beach and the water is nice!
Warning!!! The time share presentations take FOREVER and if you want to give up over half your day do it. Otherwise it is not worth the $ 80 they give!!# I found the sales people to be very pushy and inconsiderate.
Love palm Beach shores resort. Hate the time share sales!!!

I love this place! Located on beautiful Singet Island it has great walkability. Good times at the local lounges or just hang out at the Cabana Bar.

One of the best resorts that I have ever stayed in. Right on the beach with beautiful blue water. The staff was great and accommodated all of our needs. The restaurant was excellent with live entertainment nightly. Did I say that the beach was beautiful? there are some added charges and mandatory gratuities at the restaurant but over-​all just a great stay.

I overpaid for the stay. The pool was much smaller in person. The restroom (in the room) needed ventilation. The security check was overbearing. The only good thing from this stay was the customer service from ONE representative (while booking) and the beach on Saturday (because there were no waves — has nothing to do with the hotel). Bottom line: would I revisit? No.

This place was horrible. I truly think it depends on what kind of person you are and where you come from, but my husband and I are city dwellers and frequent travelers and when we booked this vacation through RCI we were expecting what was advertised: a 4 Star Gold Crown RESORT. This place is not a resort and deserves no more than 2 stars. The building is extremely outdated with a dark, puke green interior. There is nothing about the building itself that feels tropical or classy. It is a very second rate hotel, with second rate décor and very pedestrian style. The «resort» offers nothing itself. Singer Island is fairly remote and suburban feeling and most points of interest are 6+ miles away so unless you are also renting a car, you are pretty much stuck here in this lame hotel where the only thing you can do is sit by the very small pool and listen to various karaōke artists (considered «live performers») sing versions of Jimmy Buffet or Bob Marley on a cheap amplifier. The hotel offers NO complimentary shuttles of any kind (which is ridiculous in my opinion when you are a hotel that has zero amenities and is an average of 10 miles from the downtown interest points). The hotel offers one shuttle per week to the outlets shopping center with rigid pick up times and a hefty price tag. They have a very meager convenience shop in the lobby that sells basics, but my husband and I ended up walking 2+ miles one morning over the bridge off the island just to buy a few magazines to read by the pool.
A nearby water sports company offers jet skis, paddle boarding and bike rentals etc. but they are all pretty pricey. You cannot sit on the beach at the resort without paying a $ 32 fee for the chairs and they do not allow guests to use their own beach chairs on their beach. When we paid it, it took the staff over a half hour to bring us the chair cushions. The place is a rip off, a low-​class beach hotel that nickel and dimes their guests for items that should be considered complimentary as part of their room rate. They even charge you a mandatory $ 1/​day for your room safe! I cannot even imagine the logic in detailing that as a fee on a guest check in. Just hide that fee, please. I do not want to see it.
The «resort» restaurant on the grounds is a dark, smelly, dining room with no clear ocean view. It looks and feels like a cafeteria.
The «spa» is a small room in the corner of the lobby that will accommodate 1 mani and 1 pedi at a time. I booked a massage (which wasn’t bad) but while photos advertising the service show someone on a bright, lush balcony overlooking the ocean while receiving their massage, I was led to a dark oversized bathroom that had two massage tables. Also suggestive that the «spa» is unable to accommodate more than one booking at a time. Forget the zen gardens and calming fountains. This is not that kind of place.
There are only a handful of rooms that really have a true ocean view, which seems strange given the hotel is on the beach. When we checked in, even though our reservation (3 months in advance) had a request for an ocean view we were given a room that sat above the valet car port facing land with a view of the satellite dish and other maintenance tools. After complaining to 3 managers we finally were moved to a «partial» ocean view room which still mainly overlooked the parking lot and the dumpsters with a small glimpse of the ocean to the far left side of the balcony.
The rooms themselves are not terrible — they are pretty spacious, but still fairly outdated. The kitchens accommodate some minor cooking. The tub is very small and the shower is like a small closet with a really awful shower head and lousy water pressure.
Then there’s the «high speed» wi-​fi which is complimentary. It is worse than dial up. Forget streaming music or netflix. It takes 3 – 4 minutes for a regular webpage to load. There is no option to upgrade to a paid wi-​fi that performs better so hope you aren’t planning to stay connected to anything while you are here.
The population here is mostly 50+ and there were some families with small children/​infants. We are late 30’s, married with kids and were traveling just the two of us. We felt completely out of our element here.
There are very few places to eat if you really care about quality dining within walking distance. My husband and I do not mind throwing down some cash for a great experience, but you will drop a few hundred on average food around here. If you have a car, get off the island and go to Clematis street for a night and eat at some of the hipper spots there, though that gets old quick too. The best place we discovered on the island was the Marriott at 3800 Ocean which was exactly the kind of resort we were hoping to arrive at when we booked our vacation. Sadly, this Palm Beach Shores Resort was a huge disappointment and a waste of a week’s vacation time. We would NEVER book here again. Take our advice — book the Marriott and skip this d

Awesome paddle board trip with David at get wet sports. The entire staff is amazing! Very knowledgable of the different types of fish. A must do on your trip!

Clean, nice 1 bedroom with efficient kitchen big bath with separate shower. Two door walls on to small patio. Good music by pool and patio bar. older property that has been maintained well. Parking is rip off like safe fee at 1.00 a day. Lunch on property was good.

Here on timeshare points. Clean, nice 1bdrm. Small, adequate «full» kitchen, though the oven is a convection microwave. Pool area is nice, tiki bar convenient, beach access is spectacular.
Had read about overbearing timeshare sales… we avoided the desk, keeping our «temporary» parking permit all week. I stopped in with one day left, after daily notes under the room door, and was able to painlessly avoid the spiel. A total non-​issue for us.
Would definitely come again. For the points spent, this is one of the nicer places (and best beach) that I’ve experienced. Excellent value

Beautiful resort with great amenities. Very very loud at night though which makes it difficult to relax.

Thoroughly enjoyed our stay. Clean rooms and great food at the in-​house restaurant. This was an impromptu overnight stay (on our way to a cruise). Definitely will make a point to come back for a longer stay.
Only down side is me and my boys hit the beach at 7am (catching the sunrise). Was still down there after 8am and came back to the the beach chair to find my stuff (including phone and camera) in the sand. The dudes working the beach chairs (contractors I think) removed all my stuff from the chair. Approached the guy and he states «just doing my job, there is a big sign up there that states these are only for rental.» Well dude… when nobody is here to rent from at 7am cut me and my stuff some slack. I was going go rent a chair and stay longer but forget it now! Went up to the pool instead. There was no need to do that. There are significantly better ways to handle these situations.

I’ve been coming to this resort for 7 years and most years I’ve been here 2 to 3 times a year and watched this place evolve into what it is today. They had no restaurant on site our first year here.
For the most part, the employees are friendly and try to accommodate your request for specific rooms but are touchy if you are visiting using your points exchange. I am an owner and use points to exchange here as well and see the difference when I’m here using my owned week. The food is good. Drinks are good, with pool and beach service, it is convenient. The area outside of the resort, in the plaza that has Jonny longboats sits, has other restaurants, a convenient store and Wings, which is a store that has many of the beach and tourist items that you need. Unfortunately, if you have a room on the side of the resort facing that plaza, you hear the very loud music that is Jonny longboat’s entertainment and it runs into late hours of the night. Not great if you have kids or dealing with health issues. The resort has no control over it. But it still sucks. Don’t get me started on the «private» beach. As an owner and a guest, I should be able to plop my ars on the beach anywhere I want. If you sit in the «rental» zone on the beach, with your own chair, a beach attendant makes you move to the far end of the resorts beach. It’s a good 100 yards away. THIS IS A NEW POLICY. It was not in place last year when I was here. It completely shocks and upsets me that I cannot sit anywhere I want on the resorts private beach. I understand that the company that manages the pool deck and beach, needs to make a profit. Passing this cost onto the owners and point exchange guests is completely WRONG! This resort went from a 5 star resort to a 1 star, just for the beach issue alone. They need to quickly fix this policy. I will be back in May to see if management has fixed it. If not, it might be time to find a new favorite resort. I hope I don’t have to.

We love this place. We always get a double room unit and its huge! Plenty of space for my three children and I. It has a smallish kitchen but over the years we’ve been coming here I’ve managed to cook some great meals — it has everything you need and this year, brand new flat screen TV’s.
The pool area is nice — always clean and a lovely hot tub area. We enjoy walking down to the beach and swimming in the ocean but we also like to explore the area. We especially like the Palm beach zoo, the sea turtle conservation park, the Palm Beach city area at night and the Lion Safari Park. We also visit one Orlando park a year and just drive up for the day.
The reason I gave it 4 stars is because of the live music by the pool for about 5 hours a day. The singers are mediocre. Just not my thing. The timeshare people are easily avoided. One year we took the free meal and $ 100 voucher but they kept us there for over three hours — never again!

Beautiful interior with an outside tiki bar– it’s very social here.
It seems that visitors from out of town and the local crew of People love watching the yoga on the beach in the early mornings while drinking their coffee– there is a restaurant inside but I’ve never ordered anything from their menu, maybe I will today after teaching my clients.
There’s a lot of activity here and the dress is dressy casual. The staff here has always been wonderful telling people where the morning activities are being held.
They keep the beach area takes and clean, and they also rope off sea turtle nests so that no one steps in them or accidentally digs them up while making sand castles.

Resort cares more about nickel and diming you and selling you a timeshare than they do about you enjoying your stay. They advertise a private beach, but charge you $ 32 for a chair. Constant harassment from the timeshare sales team. Numerous other problems, detailed below. If you want to enjoy your vacation, go somewhere else.
This is an excerpt from my letter to the General Manager. I never received a response. I’m annoyed I pretty much got the finger from the GM when I took the time to tell her the things that bothered me about our stay. I guess she couldn’t be bothered.
«After check-​in, We were immediately steered towards the public-​relations (TIMESHARE) desk. We hadn’t even brought our bags in, and you’re already starting to try and sell us a timeshare. Since then, we have received a phone message EVERY morning (three this morning alone) inviting us to take some our valuable vacation time to attend a timeshare presentation. It’s annoying. We’re sick of it. Please leave us alone to enjoy our vacation.
–We didn’t want bellhop service. We weren’t allowed to borrow a luggage cart, so we had to make three trips to get our luggage.
–You have to walk through all the valet parking to get to guest parking. To your guests, this sends the message that the convenience and time of your valets is more valuable than the convenience and time of your guests. And you charge us $ 6 a day for parking, on top of that.
–The fan in the bathroom doesn’t work and the toilet runs all night.
–You advertise your private beach, but charge your guests $ 32 for a chair.
–I went to breakfast this morning. A young couple in front of me needed a pat of butter. A PAT OF BUTTER. They were charged for it, and the hostess made a sarcastic remark while seating us that there is a grocery store nearby. I understand the businesses are separate, but just give em the stupid pat of butter. It’s three cents. Expense it to the hotel. It will cost you between one and two dollars, per year.
–Everyone in my room was woken up at 7:30 this morning by deliveries. I received some choice words and made to feel like I was the jerk when I went out to the patio to ask them to keep it down. It’s 7:30am and I’m on vacation. I don’t think I’m being a jerk for wanting to sleep in a little.»
Finally, I’d encourage everyone to notice the manager’s response to negative reviews– «We’re sorry we suck. A lot of people like us. Our resort is beautiful on fantastic Singer Island [blah, blah, blah]… Please come stay again.» It’s not intended for the reviewer as an attempt to remedy the situation– it’s to everyone reading the reviews, as damage control and a sales pitch. It’s an impersonal cut-​and-​paste form response, not in any way intended to make the situation right, only to save face in front of readers of the review. If they really cared, they’d take 5 minutes to hash out a personal response and at least try to make the situation right. One last slap in the face to everyone who had their vacation ruined here.
I even gave the Manager on Duty and the GM a chance to address my concerns before I posted a review. Needless to say, we won’t be going back. I encourage you to avoid the same unfortunate situation.

My girlfriend wrote a review on here previously. She was far more generous than I would be but she already covered most of our points so I won’t say much here.
To be honest I found this place repulsive. I will not come here again. The place is clean (mostly). There is a beach. It’s warm year round. Those are the only things it has going for it. It’s only a hair above a motel and I’ve definitely stated at motels that were nicer.
There are a lot of complaints, and check her review for those, I’m sure you can figure our which one she is. But the staff is remarkably unknowledgable, rude and very unhelpful! The icing on the cake is the fact that they are constantly expecting tips for the extremely poor level of customer service presented here at this resort. Then they get irritated with you for not tipping! Absurd!

I’ve stayed at this resort a few times, it has its negatives and positives. It used to be a Marriott, but was turned into a timeshare resort a few years ago.
I love the rooms, they are spacious and have just about everything you need. If you get the pool view on a high floor, you get an amazing view of the ocean. This is a great place to get away on a family trip or a girls or guys trip. There are a couple decent restaurants within walking distance.
Some of the negatives are, you do have to drive through the ghetto to get to this hotel. You go from beauty to dreary pretty quickly. The parking lot fills up quickly and the parking spots are small, almost guaranteeing you a few door dings. The restaurant is over-​priced for so-​so food. You can rent chairs on the beach, but they are $ 30/​day.
Overall, this is a nice place to stay, but it is not an upscale hotel by any means.

I spent a week here and celebrated my first year wedding anniversary with my husband. The room was clean and huge. I loved the double sink inside the bathroom. I took one star off for not having two nightstands in the room. I think there should be two nightstands because it’s inconvenient when my husband didn’t have anything to use for his stuff. Anyways, we had a great view of the beach, and our a/​c worked well during our stay. The beach, the pool, and the spa are all awesome. It’s a real nice place near the beach. We did undergo the sales pitch, but if one doesn’t want to buy anything, one doesn’t buy period. We got free breakfast for it, though. :-)