Evans Eye Care Optometry & Ophthalmology

Please, be very careful when selecting this practice. While likely being competent for delivering optometry services, the practice management leaves much room for improvement.
On a recent visit I was referred to an ophthalmologist associated with the practice who visits the practice several times each month from LA. The MD’s service was first rate. An eye medication was ordered. The physician mentioned that I should return 2 weeks after starting the medication to have my eye pressure tested.
I returned to the office two weeks later and was asked to wait in the waiting area. The physician was visiting with a patient in the room. He interrupted the visit to quickly measure my eye pressure which was normal.
He bid me goodbye and I left.
One week later a bill for $ 20 arrived for the visit. I called to discuss the charge and was told it’s a minimum charge and it would not be waived. I mentioned that this wasn’t appropriate for a 2 minute drive-​by visit. The woman became surly saying «pay the charge or they would send the account to collections.» As others have mentioned, she hung up on me. One week later a collector called to demand payment.
I decided to simply pay the $ 20 and move on. Today the office called to reject my check. They again became surly and said, «Mail another check to the collection agency.» And hung up.
A final insult: the practice reported the issue to two credit agencies.
Need I mention I will not be returning, and others should be aware of how the practice treats patients

I would give them five stars except for the hours they keep. If you work, it’s difficult to get there because they close at 4 PM and they have no hours on Saturday! Frustrating.
They have THE best selection of glasses, service is wonderful and they’re extremely thorough.
I highly recommend them only if you have flexible hours.

I was visiting Palm Springs from out of town. I had called a few ophthalmologist without luck regarding an eyelid irritation. Thinking they could provide ophthalmology services, I called them for an appointment. When I arrived, they only had an optometrist. After checking with my PPO, in addition to the co-​pay, they told me they had to charge me an additional 30 dollar non-​emergency same day appointment fee. Not only did I not ask for a same day appointment, they waited until I had already wasted 30 minutes and filled out all my paper work before telling me. I decided I didn’t want to be treated by someone who treats their patients in such a dishonest manner. What a waste of time.

This is a review from 2012.
Dr Shahriari was very nice, professional, attentive and thorough. I had no problems with her. As a matter of fact if everyone was at her level they would get 5 stars.
Firstly, I had to wait a long time to see the doctor. Then when I finished the receptionists seemed very confused. They stated I had to spend my insurance credit there. I agreed because I was going to anyway. Then I had to pay a $ 150 contact fitting fee even though I have worn contacts for 30 years!. So I ordered my contact lenses (they insisted on Biofinity even though I was happy with my J&J Acuvue 2’s) and asked for a copy of my rx. They then refused to give me my rx. I left because I was so annoyed.
My wife then called and talked to Dr Evans and they agreed to give me a copy but I had to go pick it up because they would not mail it to me. So I had to make a second trip for some unknown reason. The front desk of this place really sucks badly.
So in summary, I had to pay $ 150 and leave with no rx!
I understand that they want to keep your business and rx. But that is easily achieved by ALL THE STAFF BEING NICE AND PROFESSIONAL AND NOT BEING MONEY GRUBBERS!
Listen, Dr Evans… they are ruining your reputation. For my and my wife’s upcoming appointment we will not return.

Hands down Dr. Evans and his staff went the extra mile to make sure I was taken of. Dr. Evans has best medically driven optometry practice that I have ever experienced. Most OD groups that I have experienced are only driven by placing the patients and eyeglasses. Not Dr. Evans. He cares about the patients. There are a lot of things you can tell by looking into a patient’s eyes. For example, you can tell if they are having diabetic issues, stroke problems and other issues such as Sjogren’s. Dr Evans takes time to look at all these disease states along with put the patient in the right prescription for eyeglasses. In my opinion Dr Evans is one of the best ODs that I’ve ever come across.

I’ve been a client of Dr. Evans for a number of years and I’m about to leave his practice. His office is run so poorly. Two weeks ago, I had an appointment and I got an email indicating my appointment was cancelled. HUH? I called and the rude person who answered the phone said she wasn’t responsible for the schedule. I asked to speak to the person who was responsible and she indicated no one. REALLY? I rescheduled for later that day. Yesterday, I went in for the contact lens fitting follow up and waited over an hour for my appointment. UNACCEPTABLE! I think Dr. Evans is a fine doctor but his staff is absolutely horrible. Inept. He seems to care but honestly, nothing is changing. He needs to wake up!

HORRIBLE! Jezabelle (or whatever her name is) was nice in the begining but once I questioned her on the «fitting fee» for contacts (that was $ 114-​$ 150) and why they charge that, she told me I should call my insurance company and ask them. And I said «are they the ones charging that? Or are you?» She said that they were, not the insurance company. So then why would I call and ask them? She didn’t want to explain it to me because there is no way to explain it to be legit! She then hung up on me! Real professional. After reading all the negative reviews, looks like she did me a favor becuase I will never do business with them!

My initial visit with Dr Evans was about two years ago. I have always had my eyes checked once every year and my visits here have been the most thorough exams I have ever had. Everything was explained, I never once felt that any procedure was unnecessary nor have I ever felt pressured. The staff is very professional and courteous, the office is modern and meticulously clean, the equipment the most up to date available. I have rarely had to wait more than 10 minutes. I am aware that when a Doctors office runs late it is usually because of unforeseen circumstances with a patient that requires more time than was originally thought, I am fine with that. They are also ardent animal lovers. I highly recommend Evans Eye Care.

I was thrilled to learn from a weekly newspaper the docotr. Evans, had a new test for Sjogren disease.
Well dont blieve everything you read. Nightmare experience, Horrible staff.
I called many times over 3 weeks to get an appoiintment and was never called back.
Finally I talked to a girl and tried to explain what had happened and what I wanted.
She told me I was a liar, she also hung up on me.
Now I am learning NO doctors I know would comment on their intergrity .
Never, never go there. The artical I read talked about Sjortren’s Disease But the place I called knew nothing about it andEvan seems to be just a Optometry trying to drum, up busines in a very dishonest way.
STAY AWAY FROM THESE PEOPLE … BAD NEWS

I visited Dr Evans and his team today for the first time. I was very impressed with the warm welcome and the ease that everyone puts you in. My exam was thorough and all my issues were addressed is a friendly manner. I was very impressed with the eyewear selection and didn’t feel pressured to make my purchase at that time (that has always bothered me in the past). I enjoy the process of looking for a new style of eyewear and will be back to check out the selection in depth! Thanks!

If there was anything less than one star, this business deserves it. Do Not do business with a firm that could care less about your well-​being, or for your time. My wife needs cataract surgery and waited over 6 hours over 3 appointments for «various tests» that were not needed. Additionally I was told that she needed an EKG and new blood work prior to the surgery even though she had a full blood screening less than 3 weeks earlier. It is obvious that they only care about how much money they can get from you. During one of the exams, one of their employees came into the room for no reason other to get some food from his «brown bag lunch» and began munching on it while standing there watching. When I told the receptionist we were leaving after a long wait during the last appointment (which I was told the day before that it would only be 10 minutes total), a senior member of the staff came out and said they were running behind again. When I said «you are always running behind», he said «I know» and actually laughed about that. Please don’t even think about doing business with these unprofessional people. They don’t deserve your time, or your dollars!!!

I like Dr. Evans, but I almost always end up waiting 20 – 30 minutes… once it was over an hour.

I am only giving them one star because I cannot give less. My wife went to their clinic, was told she would not be charged for part of the procedure, then received a bill for that procedure. In our opinion, the staff is rude, obnoxious and unprofessional. We asked that the Doctor call us back; instead my wife was told they would simply turn the matter over for collection. We ultimately paid the bill. Money was not the problem; service was. Again, in our opinion, this practice is a joke; I’d rather have my eyes checked at Jiffy Lube.

I have gone to Evans Eye care 2 times now, both for annual eye care visits. Since they have moved to the Palm Desert office, I have found the office to be extremely clean, with a large waiting room and plenty of water and magazines on hand to pass the wait time which has never been longer than 20 minutes.
I found the staff to be courteous, knowledgeable and most importantly amazing with my children even going into the back office to offer a piece of candy to each of my kids. Very professional and happy to oblige with my phone call request to fax my prescription in a timely manner.
If you are looking for friendly people who care about customer service, I would recommend this eye care facility. Would also like to add, I do not like getting the drops needed for dilation and they did inform me I could use another method, it was a machine I believe instead that can be used in lieu of the dilating drops. I was told there would be an additional cost and I opted to do that. I too, am always worried about hidden charges so prior to going in, I went over all of the fees for the visit and there were no surprises at all during my visit for myself or my 6 year old.

Would highly recommend Dr Evans and his practice. found him caring and highly professional.

After reading the reviews here, I was really worried about taking my 80 yr. old mother in to see him, but believe it or not, the other 2 choices we had had even worse reviews.
I was very pleasantly surprised. The staff was very nice. When the ‘nurse’ took us in to dilate her eyes, he explained everything well as to what was about to happen. There was a sheet in the forms to be filled out for extra tests, but the cost was only an extra $ 58 and he didn’t pressure me to take them at all. The doctor came in shortly after the nurse was done to do the actual eye exam etc.
Turns out my mother has cataract, so we aren’t done yet, but we should be so lucky the rest goes as well and smoothly as this has.

I have been under Dr. Evan’s care for the past few years never had a good vibe. My bad for sticking with him. I would not recommend him because of the following reasons:
1. Dr. exercises a TON of medical caution — hard to tell whether he is genuinely thorough or just trying to do a bunch of tests so he can bill insurance co. and patients. If you do go, ask cuz they are not too clear about tests and costs. And the Dr. makes you feel that you’re comprising big time if you skip these tests.
2. The Dr. had me tried a certain brand of contact lenses. After the initial box I switched back to my previous brand (prescribed by previous eye doctor from out of state). Dr. Evans REFUSES to write a prescription with my preferred brand even though he examined me in them earlier! I find it appalling that the Dr. dictates the brand of contact lenses I buy and totally ignore my feedback as his patient.
3. Always have to wait for the appointment — at least 30 – 40 mins behind.
Lastly, «Dr.» Evans speaks like an Opthalmology but he’s NOT a M.D. He is the head of the practice however he is an Optometrist. The other «MDs» are in his office part time so if you have serious eye issues, find a real eye specialist elsewhere!

I was quoted $ 215 for a complete eye exam including a new Rx for contacts. During the exam Dr Evan’s said «I’m going to do a couple of tests before we issue your Rx.»
Dr Evan’s never disclosed there would be an extra charge and the tests kept piling up to the tune of over $ 700 which I only discovered a week later when bills started coming in the mail.
Further, Dr Evan’s told me I needed other tests (from his office) and expensive eye drops that two other local Doctors later told me I did not need. If you have insurance your insurance company will likely dispute the charges, if you don’t watch out.
I disputed the charges and later settled for $ 300 and went to another local Doctor whom I paid to repeat my exam for $ 180. Was told I did not need expensive drops nor any of the tests Dr Evan’s tried to sell.