Valentine Laundry

Such an incredible place to do laundry. First, the customer service is excellent. I met the owner. The owner is incredibly nice, and extremely dedicated to all of the needs of her customers. I am so impressed with the owner, and how she really makes such a large effort to make sure that everything is clean, the machines running smoothly, and best of all she asks if you need any help. This type of service is so rare these days, it reminded me of a time in America when my parents were young, and business owners cared about their customers. Also, the ladies that work there are so sweet, kind and helpful. I highly recommend coming here to do your laundry, fluff and fold… Thank you.

Amazing service! Best fluff and fold ever. I came in with a ton of laundry… more than they expected and they graciously accepted everything. They very efficiently washed, folded and package everything up for me in very short order and it was PERFECT. I can’t say enough good things about my experience with them. I’ll definitely be back.

I came here to do a large amount of laundry as our washing machine at home broke. Anyone with babies knows this is nearly an emergency (egzagerating if course). They tout they have the largest washer available online so when I got here I figured I’d knock near all of it out at once. I walk up to the machine and note a sign that says «ask an attendant for help with the machine or your are responsible» (silly to put that on in my opinion) so I do just that. The lady was helping someone else so I told her when she was done I needed help because I wanted to use the large washer. After she was done helping the gal she sat down to talk to a coworker. I walked over and politely reminded her I needed help. I asked her if there was anything special about the machine. She said no just where you put the soap. She helped me load the soap and then told me just to put coins in and I’m good to go. Mind you this darn thing is $ 17. That’s a lot of quarters. I put one at a time in and a couple got stuck. I asked for help and all the lady could do was bang on the machine and try and stick things in it to push the coin. Nothing worked! So she had to call her boss. She asked how much she owed me and I told her $ 13.25 because a few of the coins were stuck and didn’t register on the screen (reading $ 4.25). So while she’s on the phone with the boss she tells him I owe 4.25. I re-​itterate that no, the machine didn’t registered 3 coins. We go round and round and somehow I only get re-​funded $ 13. Whatever. Not going to argue over a quarter. The kicker was when I initially went to get help after it jammed. The lady asks me if I asked for help and I assure her I did. She basically tells me that they should have put the quarters in. As if they had some magic touch putting quarters in a slot. I put them in one at a time and slowly as anyone else. Then after she gets off the phone with the boss she tells me it’s not my fault «BUT» I should have let them take care of it. Excuse me? I asked for help twice and did exactly what you told me. This was the biggest pain in the button laundry trip I have ever done. And trust me. I have done a lot of laundromat laundry in my college days not long ago. The whole point of using the giant washer was to so it all in one load and save a little time and actually about a dollar. With the time spent trying to rectify the situation, I wasted time and money (albeit minimal amount). What a hassle. Now let me be clear. While I didn’t appreciate the comments about «they should have done it» the lady was not being malicious. She was hardworking and seemed to have her hands tied in the situation. In my opinion she shouldn’t have had to call the owner at all and should have had the ability to handle it herself. How come your staff doesn’t have a key to open the coin part (for lack of proper term)? Trust? Theft? If that’s the case maybe there should be trustworthy staff (this gal seemed trustworthy to me)? The only reason I point that out is your own employee said «because that’s where the money is» when I posed the same question. The owners clearly didn’t give a crap as they were asking the staff the same question about if I «asked for help» it seemed over the phone. What if I didn’t? What if I couldn’t read English which the sign was written in. Would you have not refunded my money? How about turning the machine off and changing the sign to «please ask for help with this machine» Don’t think I’ll be back. After reading some of the other reviews, it’s seems as Larry B has an excuse for everything which makes sense after how the conversation with his employee seemed to go. Acknowledge and apologize. Simple.

really awsome place… very clean… plenty of machines… the big machine really holds A LOT of stuff… staff member Iris was so nice & helpful… convienient location too… would definately go back

I love this place! Clean and brightly lit. There were knowledgeable attendants who were helpful and offered to help me with folding large comforters and to get things back out to the car. There are large, extra large, and gigantic capacity washers. It was a bargain to wash these large items rather than to dry clean. But they do dry cleaning too. No complaints — I read a book while waiting — but the washers were quicker than mine at home! And the dryers were fast too. I was in and out in less than two hours.

Great staff, great service. They keep all cloth napkins together, underwear, T-​shirts etc. They fold everything the way I do, I just come home and drop it into the drawers. It’s always wrapped so nice, if my drawers are full, it stacks easily in my closet. They can do same day service or its always waiting for you the next day. They are located in the same shipping center as Albertsons and CVS, so you don’t have to go out of your way to find them.

Very clean nice place people are friendly who ever wants to do laundry on vacation however our golf resort didn’t offer this and suggested Valentines very nice clean place

Visited here today and it was extremely clean. The service I received was excellent and they helped me through the whole process. I would highly recommend using this service!

So I rarely do this laundry matt situation
But since we moved in to our new place and have not bought any washer/​dryer I Unilocaled this place to be the closest to my condo I should have read better I thought they had wifi but I did read wrong but no wifi really? in my eyes that’s a star sorry but everybody and wifi it’s a big deal these days. And sits ain’t a big hit around here and they have 2 TVs on the same wall where I was sitting but they were OFF anyways :/​and it’s so hot in here I suppose because of the dryers but come on a lil AC would be nice since we in the triple digits here! And no arcade games my husband wasn’t very thrilled about that lol I remember loving to come with my mom but they ain’t the same no more :/​but the lady here was nice asked if I needed help that’s a thumbs up and it’s clean.

An absolute enjoyable expierence with a necessary evil. Marcy was a TREMENDOUS help with my big load. She even helped me with the coin changer and the proper way to dry a sleeping bag. Great place.

Well I’ve been coming here for a long time I have always rated this place 5 stars and beyond but today I have to say it’s a one star. I needed two quarters I had 50 cents in dimes, 5 dimes asked if I could get two quarters I was told no we don’t do that anymore we have no use for the dimes so we can’t give quarters anymore. WTF. What makes this even worse there is a bank within walking distance on the same property I can’t see that somebody who works there can’t go over there when they have dimes nickels and pennies and exchange it for quarters. Today is Sunday so I would have gone myself if the bank was open but they were closed I was extremely disappointed with what I was told. Luckily there was an elderly lady who took the dimes and gave me two quarters. But to be told that they dont except nickels dimes ang pennies is ridiculous. So if you come do your laundry here make sure you bring exact change because they don’t deal in pennies nickels and dimesand…

This place is the cleanest and most helpful laundry mat I ever been to. The staff is so kind and their machines are top notch. I drive from Palm desert to go here because no where else competes.

Great laundry mat! Clean and well maintained. Iris was the staff member we spoke with and she was very helpful and pleasant. Cost of a load was $ 2 for the regular machines and our load took 31 minutes. Very positive experience … Glad they are close by. Our washing machine at home is broken

January, 2015
This is the BEST Laundromat we have ever been to! We are great friends and when we have large items to wash, there is never a second thought as to where we should go. The staff is wonderful and especially MARCY! She is the manager there and she helped us both from start to finish and we both had several large comforters, blankets etc. When we walked in, the place was very crowded but Marcy saw to it that every customer had a machine or dryer to use. She knew EXACTLY where each customer’s laundry was and she was right there when either of us needed some help.
This Laundromat is absolutely sparkling clean and the prices are MORE THAN FAIR!
We both live in Palm Desert and there is no other Laundromat anywhere that can compare with the cleanliness and organization of Valentine! They, of course, have soap to purchase and you don’t need to try and collect all your quarters to bring with you. The change machine there will give you as many quarters as you need starting from a $ 1.00 bill and up. I felt like I was in Vegas when I put a $ 5.oo bill in and all these quarters came tumbling out in the tray!
We both wanted to make sure that all our desert residents know about Valentine Laundry. There are not enough wonderful words to say about it and especially about Marcy! When you leave there, you know you have made a new friend.
Thank you Marcy for all your help and fun conversation. We will always come back to Valentine Laundry and especially to see you! Keep up your fantastic work. It was our pleasure to meet you!
Best Wishes to you Marcy and to Valentine Laundry!
Penny D. and Gayle N.

The best laundry mat I’ve ever been to! Modern, clean, friendly staff. They have the BIGGEST washer I’ve ever seen! It’s HUMONGOUS! (that’s what she said) I’m glad to have moved down the street from here! HAPPY HAPPY

Great laundromat! Out dryer went out and my husband and I brought out laundry in. There was a great lady working there named Iris, she was very helpful and attentive to our needs. Im so happy we came here. I would recommend this place to anyone looking for a nice place to wash clothes.

I had not been to a laundromat in years, but I found the best. The manager, Marcy, helped me every step of the way as I had an item that needed special handling. The machines were all very clean and easy to manage. Prices were reasonable. You have the option of paying them to do wash and fold or to dry clean items. Even though I opted to do the work myself, Marcy helped with every part of it. Very highly recommended.

I live in DHS and I will drive all the way here to do my laundry, that’s how good this place is! Very clean, comfortable/​cool, very friendly svc– Marcy is the sweetest AND I can bring my doggie inside.

What a great laundromat! The prices are fair and you totally get what you pay for! The clothes come out of the washers clean every time, and the dryers leave the clothes warm and fluffy. A typical load costs $ 1.75 to wash and about $ 1.25 to dry. Not too darn shabby at all!
The place is very clean, the washers are never dirty or ‘weird’, and the place has an overall nice feeling to it. They have very kind staff who will greet you as you walk in, they offer to help if you don’t know how to use the front loaders and explain every step to you if it’s needed. The staff also never hesitates to see if you need help, and most times will even be able to just run outside to help you without even having to ask! I’ve always had a staff member offer to help me load my car with my heavy baskets and they always offer to take the cart back in for me, too!
the coin machine is perfect and always works with my tatty and weird dollar bills, there is a beverage machine that serves cold drinks for only a dollar (cheap!) and they have a products machine that has quite a bit to pick from too!
The only ‘issue’ I’ve ever had here was the product machine ate my money without returning a product, and the staff immediately ran into the back room and grabbed one for me at no additional charge.
I enjoy this laundromat especially at night. It’s very calm, usually not too busy, and I feel safe since the doors are locked at 8pm to new entries. I enjoy this laundromat a lot, have been there no less than 5 times already, and will be coming here time and time again!

Very friendly and helpful staff here. Manager on duty and I think the owner were very helpful to me. Place was also clean. I highly recommend this place to anyone looking to do quick laundry