World Gym

I love working out at World Gym! Everyone is really nice and friendly, Glenn is the best guy always with a high five every time I come in. I have brought lots of friends to join and they love it because the gym is really clean.

I’ll keep this as brief as possible; I have been going to this gym for over 16 years, so I have a good perspective of the history of this establishment. Over the years the staff and facility has declined despite the opening of a mall based gym. Though my reason for finally leaving was to relocate to another state, I experienced the hassle of terminating a membership, as it seems to be the center of a lot of complaints. Advice; please read the fine print before signing for a membership, don’t let the pressure sales technique fool you. They are in a hurry to sign you up but make it extremely difficult to cancel your membership after your contract date has expired. They will only make themselves available two days out of the week for limited hours to meet for a cancellation. If you try to cancel your membership by canceling authorization on your credit card they will go after you for breach of contract even though your contract term had expired. They recommend you send a certified letter, but they will keep on billing you for 30 days after the delivery of the certified letter. They are supposed to tell you this by policy, but they do not. If you were joining a gym purely for social reasons, this might be the gym for you. However, if you are looking for excellent equipment and a serious atmosphere for a workout, keep looking. Unfortunately here in the desert, there is not a lot to choose from.
From a business aspect I do not understand why they treat customers like this when they terminate their account. Personally, I would’ve re joined if I was to ever move back to the area, however that is not a chance now. It’s funny, any employee can sign you up for a membership anytime of the day but but good luck with trying to cancel a membership at any time.

RIGHT ON AARON R! Wife and I have been members for the last four years. We use the gym at least four-​five times a week week for spin, stretch, yoga, weights and cardio. While not perfect; the facilities, trainers and staff have met our expectations; obviously since we just renewed our membership with Woody (great service).
We would like to comment on some particularly misleading Unilocal:
**Arnold – sounds like you have issues with your sexuality, not Glenn not sure how «pretty much injuring» works.
**Sarah – pay attention to your work out not what the trainers are doing; most of the trainers eat in their lounge not on the floor.
**Judd – where are the other full service gyms anywhere near downtown PD?
**Ryan – this is not Beverly Hills – it IS an everyday gym for most members.
**Louis B – woah poor baby; someone tried to sell you something?! Imagine that.
Haters need to get a life and adjust your expectations; this is real life not some cocooned utopia; you can find that elsewhere.

Love walking into world gym. Gym staff is sharp.
Place is clean.
Glad I train here.

Not sure what all the hate for this place is about. People are acting like they expect to be waited on by a concierge and hostess, called sir or ma’am, and smiled at by servers who can’t wait to kiss their clients asses. It’s a frickin gym people! You go there to lift weights or to get your cardio on; you leave your sweat there and you get out!
I bet the people bitching about rude customer service wear fingerless gloves and stick to the Nautilus machines.
I’ve been there for over a month and have had no negative experiences. It’s never overly crowded like Eos, the equipment is clean and new, the air conditioner is cool, and the mirrors are clean. If you need more than that, I’m sure there’s a Curves close by that will coddle your femininity, or a Planet Fitness that will give your fatass free pizza on Mondays. Go there cuz I don’t want to share World’s gym equipment with your pansy ass anyways!

Yesterday I had to cancel my membership due to moving out of town. The manager was extremely helpful and got it canceled in just a few minutes. No hassle. Thanks and I would highly recommend World Gym to potential members
Dan

I love this gym the staff is wonderful. I walk in the know my name … Eddie Foulger has been training me for over 2 years 5 days a week I would never ever pick another trainer in the valley. He helped my self esteem and lose over 25 pounds now I’m one of his competitors. I do not agree with any review. Also no gym works with you to take payments for your training. Sandra goes over board for me …

I have been a member for over a year and have had only great experiences with the friendly and knowledgeable staff. I have not been well enough to go in and work out, and unfortunately this coincided with having to cancel my credit card due to fraud. In more than 4 months, I didn’t visit the gym, nor make a payment. Today, I was called by Glenn, who waived all of the back fees and late fines (in excess of $ 150). He told me «It’s not even about the money, we just want you back in here exercising and getting healthy.» He allowed me to come in and sign a new contract by only paying one month instead of the full balance. It doesn’t get better than that. I look forward to staying a customer and sharing my great experiences there.

My daughter was taken there with a friend who signed a bunch of paperwork and didn’t pay attention to what is said. They told my daughter (who is underage) she needed to borrow $ 1 for the day and actually tied her membership to my daughter’s debit card. It was a huge shock and very upsetting when the billing started. The «friend» immediately disappeared and would not take responsibility.
I called and spoke to Jim and after I made an appointment to see him, we sorted out the situation easily. I found Jim to be professional and understanding. I can see why some might find his demeanor different, though, as I know a lot of people, like my daughter’s friend, who just want something for nothing and get angry when they have to take responsibility for signing their name to a contract. When there is a true issue, the staff is very understanding and willing to listen and take action.

It’s really gross how the trainers stand around in all areas of the gym and shovel food into their mouths while other attendees are trying to work out. It is both rude and Vulgar.

You can’t cancel a contract without an appointment and I had to call 3 times for an appointment!!! On the appointment, it was not pleasant or friendly. Try your best to avoid them

Terrible customer service! Rude front desk personnel and they make it difficult to cancel a contract!

Worst experience I’ve ever had in a gym. These people try to bully you into signing a contract and tell you your gym options are limited. Not true. Keep lookin… this place is a joke

the manager tried presuring me into buying a membership. it was a very uncomfortable situation. the gym is pretty small. i would recommend in-​shape in cathedral city

Terrible customer service on both areas (desk people and trainers).
I’ve seen elderly people paying for personal trainers and pretty much injuring themselves jerking weights around in front of the so-​called trainers, but the trainers are too busy texting or looking in other directions no giving a flying fuck about their «client».
The «manager» (or whatever) Glenn is the worst element in this place. He needs to come out of the closet or something, because he is a total asshole to his team or clients for no reason.
And don’t forget «scare tactics» are welcome…

If you ever want to cancel (or die or move) don’t bother. Nice facility but they will not let you end your membership easily and they may mess up your billing. Not worth the headache.

Well it has weights I guess lol other than that the staff is rude they trick you in to a long term contract and say it’s month to month when you’re signing up. Sauna is never hot. And they don’t want to be bothered and management is just as bad. It is in central location. But avoid it if you can.

Terrible customer service. I’m surprised they can treat customers that way and get away with it. They are great to you when they want u to sign up but after that no body wants to help you.

This gym was great. I have ceased membership temporarily for medical reasons but I really love how awesome the gym is, how here is always a free elliptical, and how all the equipment is up to date,
the staff are very friendly, especially the manager Jim Ryan, who has real medical training and understands many conditions. I was thinking of cancelling my membeer ship but couldn’t after how accommodating they were, and how accessible and handy the gym is (if you go early there is usually a handicap spot close in front) and Mr. Ryan even offered some nutritional advice! Better than the local ymca by 1000%

TERRIBLE CUSTOMER SERVICE
They will do anything and bend over backwards to sign you up but trying to talk to anyone after that is helpless. Stayed out in the desert for a couple months and wanted a local gym. They said that would be no problem. However, now that it is time for me to move attempting to cancel the membership has proven to be quite difficult. Only ONE person in the entire company has the «clearance» to cancel them. On top of that you have to schedule an «appointment» with him during the few hours in the middle of the day T-​Th that he is available. If you don’t plan on making this your primary gym save yourself the trouble and don’t sign up.