Big 5 Sporting Goods

They have the basic athletic gear and the quality is just okay. They seem to always have a very limited supply of women’s clothing/​gear; usually only odd sizes too (Small and X-​Large). They could definitely stock the more popular sizes and appropriate climate items. The prices on the big brand names are full retail. Very average overall.

Disappointing experience at this location — -bought a bike tire tube and some shoes – clerk too busy with tagging items to turn around and ring us up. Tube didn’t hold air, so I went in to exchange and was quizzed regarding the condition of the tube — was it wrapped when I opened it? etc. I remembered the clerk pulled it out of the box to compare the size-​and it was not sealed in plastic. I asked if it was defective-​or a return that got put back on shelf, no apology-​just we don’t have that size. Handed me refund with stone face. For an empty store it seems like odd marketing.

We went to buy watches for ourselves. The watches were in the locked display cabinet at the front cashier stand. The three employees hanging around the cashier stand could not be bothered to help. There were no other customers in the store. It would seem that their business is so good that they do not need to pay attention to customers.

What I like about this Big Five store is that it is in a corner of a strip mall that is usually not very crowded and because of its location is well stocked. Easy parking right up to the front door. A courteous friendly welcome greeting as you walk in, and help in the shoe department. I asked for Luggz that were on sale, but had to try them on for fit. I have wide feet and high arches. The sales person helped me get three different sizes from the back and I chose the one that had the best fit. The checkout was efficient and we were on our way happy. I’ll give these shoes the proper walk in period so they will fit comfortably.

Came in here on Black Friday, for some new tennis shoes and hiking boots. Jordan, was over the top, with his knowledge, suggestions, customer service, and personality.

Your typical Sporting goods store. Had a lot of good stuff and friendly staff. Friend got everything he needed as I wandered around. lol Good to know you can still get sporting goods in Palm Springs.

I had bought two pairs of RG work boots. Both pair was marked 10 ½. But one pair was smaller then the other. They was miss-​marked by the factory. I had warn them for three days Hoping they would stretch out. I had tossed the receipt. Took both pair of boots to show the difference. The teller that was on duty was very rude. Asked me what I wanted him to do about it. I said that I would like to trade them in for the correct size of boot. He said absolutely not and would not give me the time of day after that.
Will never do business at this big 5 store again

I found myself low on time and I need of buying a new pair of running shoes before returning to Hong Kong (Ironically, goods made in China are more expensive there than here) and decided to give this store a shot.
The staff was fantastic. They helped me find light-​weight running shoes that fit well, gave me a 20% discount on already discounted shoes and even helped me get a taxi back to my hotel.
They get 5 stars for great service and value.

Let me start by saying it is the manager and staff that compel me to return again and again.
As the CEO of MG Financial, a contingency, performance based debt relief service and one who has 35 years + in a number of financial arenas, I know the Importance of customer relations/​service as I deal with challenges in that area every day, and realize the Importance and fine line between sales, customer service, product appreciation and knowledge, diplomacy and repeat business.
Theresa is the wondrous talented and savvy manager at BIG 5 Sporting Goods in Palm Springs, California on East Palm Canyon drive.
She retains and expounds on all the meticulous attributes of a leader and that aptitude is reflected in her really great staff. I have been visiting this location in particular because of the above and because of their great merchandising efforts, I always find what I want and I’m like a kid in a candy store because as soon as I walk in I experience Immediate visual satisfaction in every department. I always leave with a smile and a sense of well being,… like I was Important while I was there, and they bent over backwards to make certain I was totally satisfied.
There are many other BIG 5s in my habitat radius that I have visited, however none have matched the customer service, integrity, salesmanship, knowledge of product as this location has, in great part to the best BIG 5 manager in the region Theresa, who has achieved the goal of offering a consistent well rounded experience for every age group, and every varied need.
You have my business, my family, for generations to come, you folks are the very best
Whatever your doing, keep doing it ! Kudos BIG 5 Palm Springs, East Palm Canyon drive.
Michael DiGregorio

The staff was very friendly and helpful, but this store location is surprisingly small. The merchandise is piled up on itself because of the small store. I expected it to be larger inside, since it’s part of a large shopping center. I had difficulty finding my item (although again, the staff assisted me, but they had some difficulty finding the item as well).