Macy’s

They need to do like Makeda advised below and just make a MAC store in the mall because the one’s that are apart of Macy’s always have really horrible sales associates. I don’t understand how these cold individuals even get the job. They act like they get paid to act as bitchy and uppity as possible… really tired of going in and being ignored or treated as less of a person. MAC needs to keep about 5% of their employees and fire/​replace the rest cuz it’s out of hand. People complaining on youtube, on Unilocal,even starting petitions on
over the quality of customer service offered.

Once again I was forced to shop here at the MAC I wish the mall would just get a Mac store put in, before work I wanted to get a new color I stood around for 15, ppl looking at me no one asked if I needed help, so I walked up to someone the girls makeup was on point but horrible customer service. she never once went to look for the color I needed just told me it was out because it was s one time in store carry what? so I walked up to someone else she went to look at that point I no longer wanted it and will from now on make that drive to Santa Clarita got good customer service.

Sitting here with my gf and havent been helped in 15 minutes. Worst customer service i’d rate them a zero if i could but Unilocal doesn’t let me

Very good selection of plus-​sized clothes for us curvy gals; however, the place was WRECKED. There must not be enough staffing to keep both the cash registers manned, and the floor and dressing rooms clean. It wasn’t Black Friday, it wasn’t $ 5 everything; it was just a decent sale.
Employees were super nice at the registers, though, and we paid a lot less than even discounted retail prices.

I love shopping at Macys. I hsve rewards card at macys. Save a lot by shopping there. Staff is really helpful. Spend most of my time at Shoes department. I bought a pair today.

Two stars for always carrying sizes XS and Small in the latest styles. The clearance rack for juniors is great. Depending on the day you come in, it can get messy but if you have time to sift through the scuffle, you will find great things.
Today I needed to return a baby boy’s outfit because my friend had a girl. I waited in line to return the items but the cashier was helping a customer who was having account issues so she had to get on the phone. I walked to the men’s dept because my bf and I are going to a wedding that required grey attire. So I made use of my time running errands and I walked out of line to browse. Upon returning from the men’s dept back to the children’s dept, lost prevention walked straight in the same aisle with eyes on me with obvious concerns of something. Then once we walked passed each other he stared right at my return bag. Thanks for making a loyal Macy’s shopper feel uncomfortable idiot. I’ve never felt so discriminated in a store I frequent so many times without checking in on Unilocal.Well here is my review. Thanks but not coming here again.

This is a horrible Macy. It doesn’t even compare to a real Macy.
Can’t we get a nice department store in the Antelope Valley please!

At the MAC Counter at Macy’s in Palmdale and as always when I am forced to shop at this store’s makeup counters I am sorely disappointed !!! Where do they get these «makeup artists??»
I guess the gal working the counter gets a bigger bonus on setting up callers for some kind of a class rather than waiting on actual paying customers cuz she let my daughter and me stand by listening to her for more than 10 minutes while she booked someone for an upcoming event — hope that pays off…
I have NEVER liked this store’s makeup counters and am particularly irritated as I am FURIOUS about the company stance on Donald Trump and their complete disregard for FREE SPEECH — go ahead and trample on the Bill of Rights, Macy’s — that’s YOUR right — just as I will NOT be shopping here again — and I warned my daughter she needs to purchase her MAC in Valencia at their storefront site or she will have to do without.
It’s not as if the Macy’s in Palmdale is all that — it’s my understanding from employees this Macy’s is the receiving store for all the leftover crap and returns and that’s what is often found amongst the racks and end caps.
Too bad; Macy’s was my first credit card in 1978 — in Topeka, Kansas, where shopping at Macy’s really meant something …

I walked in to browse for a gift for my girl friend. I work in construction and had my work clothes on. The staff in the watch department paid no attention to me and showed little concern for my inquires on gift ideas. I feel I was judged and discriminated against due to my appearance in my work attire. So I walked away politely and will not be purchasing my gift at this store now or any time in the future.

Rude customer service on the mans department by employee named Shirley. Someone needs to teach her some people manners.

These 5 stars are for Bobby at Mac Cosmetics and Vernita in Women’s Shoes and Home. They both went above and beyond to help me and were incredibly friendly. Inventory isn’t up to par compared with other Macy’s, but These ladies were fantastic and made up for the other shortcomings.

This is the smallest Macy’s I’ve visited but better than not having one For the area & number of people it services it should be a lot bigger The options you have for clothing is practically none existing specially for infants, toddlers, & children Men’s selection isn’t bad but still not good The cosmetic counters are the best thing they have going for them The selection of MK handbags isn’t too bad Macy’s you need to expand this location it’s the only one for approximately 40 miles

The advertising was an extra 20% off clearance and that was not the case when I got to the register… so disappointing. The worker could not explain the signs advertising the sale and did not give me what the sign said, so I just left without making a purchase.

This is a good place to get ignored!
The times I have gone in no one offers me any help so I end up chasing after employees shooting the bull with each other who have no time to do their job. Last night was the last night I will ever step foot in that store. I went in to buy matching pants for my suit jacket and had an employee standing talking to two other employees that none of them acknowledged me. So I said excuse me can someone help me. So they chose to pretend they didn’t hear me and walk away talking to each other. Since they have no time for customers I choose to have no time for them. I will try another place who has suits. I am sure when you are the lowest of the low customer service there is no where to go but up.

When doing a return, they’re supposed to take it back and do whatever with it whether it’s damage, return to sales floor, etc; when doing a price adjustment, they’re supposed to do so at the satisfaction of the customer… This is knowledge from other Macy’s and how Macy’s goes about with their customer service. It’s supposed to exceed your expectations.
Simply put: this place is horrible because the managers act like they’re losing money when it’s not even their store. Do my price adjustment, douchebags!

Horrible… horrible…horrible
This Macys has a very poor selection of clothing, there is very limited selection of brands such as mostly Guess and American Rag, Tommy Hilfiger (if anyone still likes this brand). There is nothing luxurious as compared to other LA Macys. This Macys doesn’t even have Channel!!! I’ve also notice that this Macys doesn’t even have any good sales compared to other Macys. Their merchandise is soooo OLD and at regular price that u could get the same item at clearance ½ off at other Macys. I recommend u shop online or for a much better variety and recent fashion go to LA (it’s well worth ur drive)

This Macy’s has all the essentials. But not very much for younger generations. The shoes department is small comparing to the other ones I’ve been to. The whole mall is small so I understand the lack of space.
Sea like they want to cater toward idle age housewives.

There isn’t much I can say about Macy’s that most of you don’t already know. Once you walk in you immediately experience thousands of perfume smells all at once. WOW. I honestly would never set foot in here if it wasn’t for my wife. I’m a t shirt and jeans kinda guy and no — not shirts with dragons all over.
How some guys can shop here is beyond me. I believe we have hit a point where mens jeans are just as tight as womens. Here is a good rule of thumb for those of you who are in denial. If you and your special lady have to change in the dark and it’s hard to tell who’s is what. Then you should prob think about maybe going back to those 501’s.
This is a great store for women to be made feel like women but not so much for guys. Come on guys lets go back to being men.
In regards to Macy’s — Ladies feel free to shop on!

If I could put a negative on here I would. I am absolutely appalled at how my parents were treated in this store. My mom finally convinced my dad to go to the mall with her to purchase a suit for my wedding. I can remember my dad wearing a suit maybe one time in my entire life so this is a big deal for him. My parents went to Macy’s thinking that they could get all their questions answered. What they ended up getting was the worst customer experience EVER!!!
First, my mom tells me that nobody was available so after someone finally decided to show up they were approached with attitude. Basically the girl looked at my dad and said «there is nothing in this store that will fit you. You will have to order out of the catalog.» My dad is 6’4 and skinny. My mom said that was fine but if she could show them what the suits look like in certain price ranges she would appreciate it so she knows what to purchase online. THE SALES ASSOCIATE REFUSED TO SHOW HER ANYTHING!!! As in REFUSED! Ya I’m slightly pissed off about it if you can’t tell.
My mom could not remember her name. Probably because she never told her. So I marched my mom right back to Macy’s so she could show me who this girl was. Of course she wasn’t there but all my mom could tell me is that she is a really short African American woman. Luckily, my parents were able to find Mirage (a suit shop right outside of Macys) and they were treated like royalty there. Where by the way they bought a beautiful suit for wayyyy less than Macy’s and had outstanding customer service. I even went back today to thank the sales associate at Mirage for saving this experience for my parents and bought more merchandise from him just for being awesome.
I absolutely do not except this type of customer service! The managers of this Macy’s should be ashamed that they are not coaching their employees to a high standard of excellence around customer service. The performance of the employees is a direct reflection of their leadership team. I think everyone in this store needs to raise the bar!

Not bad, but my expectations were incredibly low. I walked in to find a clean and organized store. The staff I dealt with was both helpful and friendly. The restrooms were clean and they had a nice lounge area. For Palmdale, this is more than I expected. They don’t have the selection that you would find in a Macy’s in the LA area, but they have enough to keep you busy for a couple hours. (We were killing time before 3pm happy hour at YARDHOUSE.) I was able to find good deals on shoes and clothing and the Macys employee gave me a 20 percent coupon. Whenever in the AV I will make sure to stop and shop.