Verizon

These people a crooks! My wife went there to buy me a Father’s day present, she bought me a Galaxy Note 5 and they told her that because it was father’s day, he was going to throw in a FREE Bose soundlink. She was very clear (told him more than three times) that she wanted a two year contract and not the edge program because she didn’t want our bill to increase. He told her that with the two year agreement she would pay 299 for the phone and because he was such a great guy, she was going to get the Bose speaker free. When it was all said and done he told her with taxes and everything her total came out to 374. He never gave her a receipt.
Once she told me what happened and although I loved the gift, I knew something shady had gone down. I began to do some research and asked different places (best buy, Walmart, target, ect.) Come to find out with a 2 year contract the note 5 is only 49.99 plus you get a free VR headset and a 100 gift card @ BestBuy!!!
So I call Verizon and at first they try to cover for each other saying that the guy was not there and that I needed my receipt (which they failed to give). So I request to speak to manager and I ask him to pull up my receipt, then I ask him to read the charges that he was looking at so that he couldn’t lie to me. He tells me that we were placed on the edge program for which my wife made a down-​payment of 99 dollars? And she had paid 179 for the Bose speaker!!! I was like WTF! I was so mad that I drove down there to return everything.
When I got there I was so mad, I honestly felt that they had taken advantage of my wife because she was a female. I talked to the manager who was very nice, and told him that they were a bunch of crooks and that I will never buy from Verizon again. Needless to say I got my money back and I will be switching carriers very soon. My advice to you all is please make sure you get your receipt and go over it on the spot, if something looks shady it probably is! These people are thieves and they don’t deserve our business.

Worst service ever it bothers me that these people get paid to stand around Verizon and can’t be able to help a customer with step by step instructions. They just say you have to go online. Next time I’ll call a professional from Verizon because these idiots are incapable of helping out a customer or they do not know what they are doing. Either they are high and can’t think or helping out a customer is too difficult for them to do. If they want to stand around and get paid they should find one of those jobs where they stand outside and hold up a sign because Verizon is not the company they should work for!

Just had the best Verizon experience of my life! David at Verizon was awesome I called ahead and let him know I was in an incredible hurry he had me out the door gift wrapped with the most pleasant service experience ever! I think I must have been done and out of there in under 10 minutes! Thank you David for making this holiday special for me and my family and allowing me the fastest service possible! I know who my preferred Verizon dealer is from now on! Here’s to the start of a beautiful relationship David.

I’m not sure what all the low reviews are about. I have NOTHING but totally positive things to say about this store. They are very busy, so I understand some wait. But everytime I have been in, they are extremely helpful, knowledgeable and professional. I come from 16 years of retail sales and maybe I’ve been waiting to say this… sometimes it’s actually the clients issue, not the staff or store. For those of you in the IT field, people can sometimes suffer from «ID10T» errors. I love this store and my cell service with Verizon. I HIGHLY recommend this store, the staff and the service.

It is true you usually have to wait to get help, but the help I have gotten there over the years has been great. I have been with Verizon and the other names it changed from for 25+ years. This time I called first to see how long the wait would be and spoke to Randall who was very helpful. He checked to see if the phone I wanted was in stock and it isn’t so he explained I could order it online and get it just as fast without coming in. Then to come in when I get it for more help I need. I ended up calling back two more times with other questions and got Elaine and Sean. All 3 of them were very professional, and patient with me. Verizon has been good to me and this store has had some very knowledgeable customer service!

Wow, in these times, you would think that customer service should be number one to bring your customers back but when you LIE to them, well, I guess I now have 2 years to tell everyone how I got lied to!!! BEWARE of the worksheet that you get cuz now my bill is 120 bucks higher even though it says something different!!! Being on disability after 2 heart attacks, things went from tough to «how do I do this!!!»

Am I the only one with this problem
I went into the store to see what deal they had I told them the deal at SAMs club was better the guy at the counter said let me see what I can do he goes in the back comes out with this to good to be true offer I could not believe it. This is a two year contract I pay this much upfront and my bill stays the same he replied yes. I said wow sign me up. I did
Nothing was like they said on my bill it was out of sight almost a 100 dollars above what I was told Please get in touch with me so we can fight this BS

Customer service is horrible they are great at telling there customers one thing and doing something else with there bill or products I have been a customer for over nine years I must say Verizon wireless is the worst cell phone company in this world. Worst customer service ever

I walked in today and the lady put my name on the waiting list to be helped. She said there we one person ahead of me, which is true because they walked in right before I did. It wasnt even very busy. I sat on the bench inside waiting patiently with my 3 year old.
Several people kept walking in after me and being put on the waiting list too. They were all helped before me. some of them even left after being helped and more coming in and getting helped. All while me and my little girl Are waiting. I literally waited an hour and there was about 8 people helped before me even though I was «next.» I left all pissed off.
I figured I Would try my luck at the Lancaster Verizon near Jamba Juice. When I walked in it was busy I thought oh great I’m gonna be waiting for ever again. That wasn’t the case at all. I walked right in and got helped literally as soon as an walked in. I didn’t even have to. Save yourself the headache and go to the Lancaster a verizon. Way better.

Warning! If you upgrade in here, make sure that you take your SD Memory cards out BEFORE you go in because they won’t remind you to check, then they’ll take your SD card with your photographs and you’re just out of luck. Manager Alex flat told me it’s not their responsibility to check for SD cards. Maybe, but it’s good customer service to ask if the customer wants to keep their SD card instead of just grabbing the old phone and saying, «you don’t get to keep this“and chucking it in a box. Oh, that’s right, this is Verizon who doesn’t know what customer service is because the managers are rude. Now I remember why I’m still with T-​Mobile. This store has gone out of its way to confirm to me that I don’t want to ever switch to Verizon.

EXTREMELY SLOW SERVICE! I had Verizon for over 10 years and had to come to this Verizon store whenever I needed something taken care of for my Verizon service and boy am I glad switched carriers and no longer have to deal with this location. Takes an hour to two hours to have someone help you. There was a day I just wanted to purchase a car charger for my phone and they made me wait even for that. The little dude there (vertically challenged, small person) is a smarta@@ and is not very nice… he questioned me about a couple of phones I took in to have service switched to, asking me «where did you get these phones…» looking at me like I was trying to activate stolen phones or something. I am glad I am with T-​Mobile and no longer have to deal with these Verizon punks!

The people here are nice. But the service is so painfully slow. I actually don’t do the things I need to do with my account based on knowing you can’t do anything in this store in less than an hour.

On My Quest For A New Tablet! I have been a Verizon customer for over 20 years, with multiple family members on my plan. I did my due diligence on the web and in calling not only other service providers but also a couple of electronic stores. The most helpful and knowledgeable by far was KEN at Verizon Wireless 39 575 Trade Center Dr. Palmdale, CA. 93 551. After speaking with KEN I felt that I was in very capable hands. He was professional, well educated in the products and very patient. I was in and out with purchase in hand in less then 30 minutes. Thank you KEN for making my buying experience at Verizon Wireless a pleasant one.
Broker Associate Rebecca

Looking for exceptional customer service? Go visit the Verizon Wireless store in Palmdale, CA on Trade Center Dr. I had the pleasure of being assisted by Retail Sales Representative KEN. He is phenomenal!!! I came in with multiple issues. He was knowledgeable, efficient, patient, and a great multitasker. I was very impressed to say the least. I will continue to visit this location in the future. Head on over and see for yourself. You won’t be disappointed.