Verizon Wireless

A lot of lies and fake promises. Nothing is guaranteed. Go some place else. Customer service is the worse.

My dad and I went here right when the store opened and Shyla was a huge help with a great sense of humor. Even for the early morning! Definitely recommend her service with anything you may need! Definitely gave us the best deals!

Diamond wireless in the antelope valley mall, which is a verizon representative, was a complete nightmare. I have previous work experience in this feild and could tell right away that all of the employees had no idea what they were doing and we’re lying to us just to make a sale. After hours of upgrading we were told we would receive our new I phone in 3 days. It took weeks to recover the I phone and it was the wrong one! So weeks later when we finally got the right one I was there for 2 hours getting it activated. Later we realize our bills have been higher than normal. Come to find out after weeks of speaking with the fraud department because another line was added to our acct it was the sales woman who added the line on purpose just for a commission. Verizon had billed us $ 100+ for the extra line and shut off our phones all because of this woman and this was not the first time she had done this. Luckily this woman was fired but the hours we spent and the money we paid we will never get back all because of diamond wireless. I am writing this in hopes that no one will buy from them and to spare others from this nightmare.