Citibank

I worked with Citibank (Adam Carr) for mortgage for my house. He made false commitments, it costed me alot money, he missed his appointments repeatedly that he only set up. Extremely poor experience, I am surprised with the service and the lowest level of professionalism.

The Citibank in downtown Palo Alto is listed as University Ave even though it faces Ramona St. The address for the whole block is 250 University Ave, Palo Alto, Ca.
Direct phone to Ramona St branch is 650−327−2228.
Steel yourself coz you know that one lady is gonna come buzzing around trying to hardsell you some product! Really wish she wouldn’t do that, gives the place such a cheapie feeling. ;-) If it wasn’t for her, I’d give more stars. I like the ATM lobby, I like the convenient location
.
Fee to cut a moneyorder (under $ 1000): $ 5, cashier’s cheque ($ 1000 and over): $ 10

The customer service in this branch is so weird and unpleasant, not all of them but most of them are extraordinarily talkative. Each time I walk in for just a simple deposit, one staff comes to me and try to sell me something new. Although I always reject from the beginning since I am not interested in at all, I was still being asked, almost cheated (only 1 mins?) to sit down and listen to them for explaining all kinds of complicated new accounts, it takes about 30 mins to get rid of the talk and run away from the bank, the staff looks like he wants to follow me to my car.
I am so annoyed and scared to step inside the branch because I really have no time to listen to the sales talk, now I only use the ATM and hope no one come out from the bank to hunt me.
They always talk about selling me unnecessary financing products, I am not rich at all and only have a few hundred bucks inside my citi account, before trying to sell advanced financial products to customer, should not they know which customer they are talking to?
The citibank online account took me two years to finally get access to, the main reason is I am so afraid to walk inside this branch.
However if you prefer to talk with your bankers, I am sure they can hang out with your whole day.

I have been helped by very pleasant, patient, and helpful people here.
If you need service in Palo Alto for your Citi accounts, go here. Do not go to the one near downtown on Ramona & University.
Getting into and out of the parking lot can be tricky, since it’s by a busy intersection. Try to avoid the afternoon traffic on El Camino if possible.