Yellow Cab Rider

Put on your walking shoes — these guys are not coming.
If you are not going to show up, don’t tell me you are 8 blocks away. Don’t give me false ETA. When I speak with the driver, don’t tell me that you are almost there. And then, after waiting an HOUR, don’t tell me that you did not have my number. Kinda hard to believe, since you spoke with me on the phone. Liars, cheats and a waste of your time.

Unprofessional, slimy, and unreliable. Under no circumstance should you ever use Yellow Cab Rider — call Yellow Cab of Silicon Valley or any other company. I am a new surgeon here in Mountain View so we don’t know many people to drop us to the airport. As such, we called a cab company to take us to the airport. I Googled «taxi in mountain view» and their ad came up.
Let’s fast forward to the morning of…
The dispatch claimed that the cab was on they way but we quickly learned that this was not the case. 2 minutes away turned into 5 minutes away. Ten minutes. Then 20 minutes and then 30 minutes before we learn that the cab hadn’t even left yet and was «on it’s way». Finally we just decided to drive to the airport and park ourselves at a cost of $ 200+ for the week versus what should have been a $ 30 cab ride.
The frustration where they claimed they called me repeatedly (no call was ever made as we later learned). The dispatch also decided to stop answering calls as I can imagine they knew that they had failed yet another customer. I don’t tend to post heavily on Unilocal but I felt this warrants a cautionary tale on Unilocal for anyone considering using this service.
Under no circumstance should you EVER use Yellow Cab Rider for your Bay Area transportation needs.

So I just spent 45 minutes waiting for a cab that never came. And was assured 2 times it was on its way. So here is how it went in case you were thinking about calling them. I rang them up, man answered «cab», so I proceeded to tell him the pick up location, the next things he said I couldn’t understand, so I repeated the address, he said about 15 minutes. Great! So I wait. About 15 minutes go by and I walk outside as I am in a bit of a rush. No cab. So I wait another 10 minutes. (25 minutes have passed now). I decide to call and check to see its on its way, man tells me it is right there and pulling up any minute. Wonderful! So I wait. Now another 15 minutes go by. And guess what??? The man calls me back saying the cab was there and has been waiting out front and decided to leave. Ok, really??? Wow. Nothing worse than a business putting their FAULTS on The customer!!! I told the man that I would be letting Unilocalers know about this, to cancel the cab, and good luck on his business practices. Shady company!