ILORI Optical

Gail was fabulous!!! Literally told her exactly what I wanted and she grabbed the perfect pair. I continued to look through all the amazing frames and still settled with the original pair she chose for me. Made things so easy and couldn’t ask for a better designer selection. Can’t live without Ilori. Thanks Gail!

I am a personal assistant to a family that lives in town ½ of the year. Ilori is their preferred Eyewear and Optical shop. One of the members of the family was across the country on a camping expedition when his prescription glasses broke. I walked into the Ilori store when it opened at 10:00 am and presented my problem to the sales rep, Dmitri. He was quick to find all of the styles I was looking for and knew immediately whether or not there was stock available in each style. Once we settled on a style, I was told it could take up to 5 business days for the glasses to be ready. Dmitri called me back within an hour to tell me the glasses were ready for pick up! Wow! I wish all of my problems were this easy to handle!

This was one of the best customer service experiences I have ever had anywhere bar none. I purchased on my way out of town and Gail had to follow up with my ophthalmologist multiple times to get my prescription corrected, she followed up with me with multiple phone calls to let me know what was going on and then shipped my glasses to me rather than making me wait until I returned to Arizona. Absolutely stellar customer service. Thank you Ilori and Gail. A+++

We spent honestly like two hours in this store trying on frames. Wonderful options all high-​end brands with lots to choose from. Store representative was amazing patient funny and fabulous. I lost my prescription sunglasses so I hit almost every store in the mall but service in the high end stores were lacking. I ended up purchasing a chic pair of Prada’s and I’ll take them back home to get the script filled. Overall I would not hesitate to come back.

Scoped out a pair or Chanel glasses i fell in lust with and came back to order them. The selection at this store is pretty good and up to date. Decided to come back and order my glasses. Thy girl working there is very nice and helpful.
The only reason I am not giving 4 stars is because when she called for my prescription to be faxed over LensCrafters was not able to send the fax due to whatever reason … I had to walk upstairs to grab my prescription.
Other than that, I’m pretty excited for my glasses to be ready

This is a great place to purchase the latest sunglasses brands. The store is neatly laid out by brand, making it easy to find a specific designer. The sunglasses are displayed openly, so that you can try any on without having to ask. The staff here is helpful, but not too overbearing or pushy, which I’ve experienced in department stores.
The salesperson asked me what I was looking for, and then brought out a few options that he thought would work. I ended up going with my own choice, after hemming and hawing over the large amount of options. I felt I could take my time in making my decision, as the staff was very accommodating.
My husband has also purchased sunglasses here before, and we received the same great service, even though he was a little bit more decisive. An added bonus is that they often offer promotions such as $ 50 off, or «buy one get one» deals. So I felt I got a good deal considering the other department stores were $ 50 more, along with their staff being pushier.

I just got done ordering some new eyeglasses from Ilori. The staff are extremely pleasant in a Euro sophisticated way. They have an extremely large selection or rimless mens frames which are nothing short of wonderful to wear for those of us that wear eyeglasses. They explained in detail the mounting difference between my previous Bvlgari pair and what I ordered which was a Danish brand. This shop is also paired with Optical Shop of Aspen. They take FSA spending account cards which is extremely convenient. One swipe of my FSA visa card and the order was placed. At the end they even have a celebration, a dark chocolate truffle and a bottled water. Sounds a little Ab Fab, but it was a nice touch. I should have my new glasses within seven days, I’m excited for a new look. FYI-​no exams are done here. Also try on the Tag Heur line. All brands are high end. I tried a Tag pair of aligator sunglasses that were a knockout, until I saw the price, chuckled and placed them back where I found them.