WSS

Terrible customer service !! I bought a pair of air max shoes. (These shoes aren’t cheap) I wore them for 3 hours and they began to squeak extremely loud. I called the store and asked to return them and I was told to bring them in for a return dice they are a defected pair of shoes. When I arrive they ask me who I spoke to and I told them. Which was Daryl, Daryl spoke to his supervisor Crystal, and Crystal said to bring them in. So I did! When I arrive she slowly walks to the front and looks at the shoes and says No returns! I told her and showed her that they were defected and she showed me their policy that says they cannot be returned unless they are in original form. So I ask her how was I suppose to know they were defected without wearing them. And she shrugged her shoulders. I been shopping here for years (before they moved to this location) and never had a problem, never returned anything. This was by far the worst experience I’ve had as a customer. This store is a complete rip off! Crystal should be demoted because the way she handled my experience made me feel violated as a customer! I was so upset at this experience! I’m lost for words. I’ve never given anybody 1 star. Says a lot

Great new store. Clean, big selection and the employees are very helpful. Was able to find my kids the shoes they wanted and all were on sale. Will be coming back as needed.