Gucci

This is the WORST visit ever. They ignored customers and not even bothered to help. When I was paying, I showed my photo id and credit card, both SIGNED, but she wouldn’t give back my ID until I signed the receipt because she wants to compare my signature!!! WTF??? Does she think I stole the card or something? I would understand if I’m paying something really expensive but why would she do that??? Also I told her it’s for a gift but I just noticed that she didn’t even put it in a gift box. I’m gonna find something else and return what I brought today. I’m so disappointed. I’m NEVER going back to the store again.

Absolutely love this store!!! Furthermore, Liana is an awesome sales person. When a pair of shoes my hubby wanted was not avail she went the extra mile (actually a few miles lol) to ensure we got them asap. She ordered them from another store and they were delivered within a few days as promised. Liana even text me back/​forth through her work cell to let me know the status of hubby’s shoes.
Thank you Liana!!! I’m a shopper and I will be back to you for all my future Gucci purchases.

THIS STORE IS BY FAR THE WORST I HAVE EVER VISITED AROUND THE COUNTRY… Peter is the only employee there I have dealt with here that knows his business he is there to help and is a great sales stylist ready to help with any needs and assistance… The front register women I believe her name is Alfa is very rude and condescending attitude My boyfriend bought me a pair of shoes for Valentine’s Day and she gave me a hard time changing them went to 5^th Ave nyc and it was a breeze and beautiful experience ended up purchasing another pair of shoes I live in New Jersey and I will travel to New York before stepping foot in this horrible location they need to be trained they need interpersonal skills of anyone goes here go to Peter only no one greets you when you walk in or make you feel welcomed the vibe in this location is horrible!!! Alfa does not have the skills to work in retail she is the Spanish register lady black hair pulled back always has an attitude never smiling or happy about her job!!! Sad sad experience with her there !!! No stars for her 5 stars for Peter !!!

This location is my favorite by far. They provide excellent service whether in person or via phone. It is too cold out there for me to go shopping for mama’s birthday gift… so I did what any lazy and cold intolerant New Yorker who has grown exasperated with this Arctic Winter would do. Hopped on the smart phone, searched the site and called the store armed with the item number and low and behold I had the pleasure of speaking with a very pleasant Caribbean lady whose name has escaped me (my apologies) who gave me the complete rundown on the item and the sizing.
I’d tell you what I bought but I’m under tighter surveillance than the NSA by mommy dearest who is hot in the biscuit to know what she got. *I know you’re reading this, … Happy birthday!
Anyway, I digress. It’s is always a pleasant experience at this store and I really appreciate all the help they give. The phone purchase was quick and they gift wrapped it too! Highly recommend this store and amazing staff!!! Now I’m going to keep the engine running while I send my brother in to get it!

Love gucci. There’s a reason why it’s expensive it’s the quality. Can’t go wrong. parking not easy in t his mall

Liana Barata was amazing. She was patient and worked with me as I decided on my piece, even suggesting other pieces that I may like during my visit. I am a big Gucci fan and she and I discussed detailing on items, etc. She went the extra mile. A true pleasure. I can not speak for the rest of the staff as they were not as welcoming. I lucked out, …so this is a shout out to Miss Barata for her professionalism during my purchase at Gucci @ the Westfield Mall. I would work with her again, exclusively for my next purchase.

This is absolutely the WORST Gucci store I have ever visited in terms of customer service. The clerks all have attitude problems and ignore customers. In addition, the store manager is a pompous jerk and does not care about the customer. I recently complained to the store manager about the lack of customer service and I did not even receive an apology. I would NEVER EVER revisit this store and highly discourage anyone from shopping here. Check Gucci Short Hills if you must hit somewhere local, but I highly recommend Gucci 5^th Ave for real customer service.