Things Remembered

I had a HORRIBLE Christmas experience at Things Remembered. I ordered a coffee mug engraved w a Boston Red Sox logo about two weeks ago for my Uncle. I was told it would be ready by the beginning of Christmas week.
As if the order not being ready wasn’t bad enough, the gentleman that took my order claimed to have tried to call me 2 days after my order was placed to explain to me that my order could not be filled due to copyright infringement. No call was ever placed to me. No message was left on my voicemail. No other correspondence whatsoever. Today is Christmas Eve and now I get the opportunity to come up w another gift idea because the staff at Things Remembered couldn’t be bothered to inform me about the problem w my order.
I was greeted w a nonchalant, dismissive attitude and didn’t seem to receive an apology for my inconvenience until I outwardly voiced my displeasure.
Needless to say, Things Remembered has FOREVER lost my business.

I ordered a baptism gift online at 4pm and selected to pick up in store. Online told me that it would be ready by 8:19pm. I called at 4:30 to verify they received my order and that it would be ready by the agreed time. I walked into the store at 8:09 knowing I would probably have to wait a few minutes or so. When I asked if my order was ready the initial associate could not find it. She asked if I had the correct location. I gave her my printout and she went looking. She eventually went to the supervisor Tino who went to the computer and laughed and said that they hadn’t looked at the online orders. He then told me with an attitude that I was early and that It was not ready yet. I went shopping and came back an hour later. When I came back he started to dial something on the phone and told me that the item was not in stock. Then his reasoning was there was no email confirmation that the item was done. I was livid. Thankfully the other associate found the item (after she was already clocked out she was awesome). And he engraved the item for me. I will never go to this store again. I will have it shipped to my house or go to another personalization store. Tino was unprofessional and gave zero empathy. Even though the item was already paid for he was giving me such a hard time. If they were out of stock why couldn’t they tell me at 8pm? Completely unprofessional and I am calling corporate to report him. Do not pick up your order here.

I had a brainstorm to get Christmas gifts with engraved names on them. This is the only store I knew about for engraving stuff. I did not get exactly what I wanted and I do not think I am going to choose to engrave items again.
Everything in the stuff is overpriced. Also keep in mind that you pay extra for longer messages. The first word costs $ 9. They also take your writing very literally. I had placed a name in quotes to show it should not be split apart and they printed the quotation marks!
Also, negative marks for running out of Giants themed items around the holiday season. Get more stock!

The store manager needs to learn that «the customer is always right» and take simple suggestions instead of rudely shutting them down.
After calling for over an hour with a busy signal I suggested that they get a second phone line or even call waiting I was told that 1. It’s an added expense for business and 2. It would be too difficult to answer both lines or call waiting. Well, in my opinion, 1. Call waiting it usually standard on most phone lines now a days and if not, who cares… you should still get it. Customers need to get through! And if it is an added expense it should be paid for the ease of the customer! I guess next time they send me a promotion coupon or e-​mail I’ll reply and tell them I can’t shop there… because it would be an added expense. And 2. It would be too difficult to answer more than one line? Really? If a store manager can’t handle answering more than one phone line I don’t think they are qualified to me a store manager! What about every other business in the world that have several phone lines with only one person answer it? It can be done sweetheart… I’m just sorry to hear that you can’t handle it.
All in all, if she didn’t give me an attitude after my polite suggestion or if she didn’t cut me off while I was speaking and really listened to my suggestion instead of being defensive and rude I wouldn’t be this upset about the phone line. A simple, «I agree with you and I’ll let the district manager know about your suggestion» would have been the appropriate reply and course of action.