Creative Stone Works

Place is small but packed full of the most amazing tile.
Not overwhelming.
Nancy was great — helped us every bit of the way even helped us to find a tile we saw at another place.
Prices were very competitive.
Would use them again in a heartbeat.

I was sooo thrilled with my experience here at Creative Stone Works. Nancy went above and beyond to help me select all of the tile, stone, and backsplash for my home, and I am not always an easy customer. She really took the time to go over all of the tile she had in her very large showroom, and went over which looks we could do for each of my 8 bathrooms! I never felt rushed by her and she really made the whole process enjoyable and fun. She listened to all of the ideas I had for each bathroom and we tackled each bathroom one at a time and developed themes for each one. She must have gone through at least 500 different looks with me bc I’m that picky. Never once did I sense any annoyance like I was wasting her time. She really does an amazing job putting different pieces together and steering you in the right direction, based upon your personal tastes. Nancy has an amazing eye and a great sense of style so it will show through in your home. I would rate Creative Stone Works an A+ in all around customer service… they are like a design service and tile showroom all in one, and you don’t have to pay extra for the design help. Yes, they are a little pricey, but I always feel that you get what you pay for. They were recommended to me by my Contractor, and I know that I will always be using them for each home that I renovate. They are fantastic! Thanks a million, Nancy! You rock!!!

My custom home building business has used Creative Stone for — not a room — not an entire home — — - but rather for 50 homes! Most of our customers worked with Dominic and Nancy and/​or Christopher from start to finish on their custom homes, and I cannot remember one negative remark. The atmosphere in the showroom was always friendly and helpful whether the customer wanted to browse or get one on one help. I took Nancy’s advice on choices for my own lake home a few years ago and think of her when I admire the choices or listen to my guests admiring remarks. Their materials are excellent, their attitude helpful, their experience invaluable, and after all these years working with them — I like them! Having worked with them for years on so many homes, I highly recommend them.

Great Job in helping me find the countertop for my newly renovated kitchen. Nancy is most knowledgeable and lead me in the right direction. I selected Danby Marble and couldn’t be happier. Pat, their fabricator and installer did a wonderful job in creating a countertop with no seams and made important suggestions to achieve the best outcome. Prices are better than their competitors, service is friendly and workmanship is very fine. Thanks to all.

I cant speak for others but my experience with creative stone work has been nothing but an extreme pleasure.
When it comes to quality and workmanship creative stone work is second to none.
Granted they are not cheap, but they are fairly and competitively priced especially for the quality and extremely fine workmanship that they place in their work.
My family who are fanatically hard to please and have extremely high standards especially when it comes to their home used the team at Creative Stonework to renovated both their master bath and a half bath.
The employees were very knowledgeable in the various stones, tiles, marbles and granites helping us choose the right stone for our counter, floors and beautiful tile for our shower.
As soon as you enter their showroom you enter into a world of exotic, beautifully crafted and designed stonework. From artistically designed tile mosaics to old world Italian and European inspired tile work the quality and craftsmanship speaks for itself.
It’s def many steps above anything you would find in Home Depot. They have an extensive portfolio of the work they’ve done in homes or should I rather say GRAND ESTATES. The kind of mansions that must cost a few million dollars lol. If its good enough for them. I’d say its good enough for me.
They helped oversee the entire renovation process and guided us every step of the way. All the work was done masterfully with extreme attention to detail. From the marble counters, the marble tile floors and the tile shower; everything was laid with precision. They know what they are doing, I can see why so many high end estates and mansions in Upper Saddle River showcase their tiles, showers, kitchens.
Our family could not be happier especially considering all the compliments that we constantly receive when people are over our home.
My family plans on using them again for the upcoming kitchen renovation that they are planing on doing.
My only complaint is I wish I had more money to do all the work I would love to get done.

I can honestly say creative stone work is one of the best in the northern nj area.
My family has used them countless times over the years with nothing but upmost satisfaction.
My family comes from a long line of master builders from Italy, my grandfather and my uncles learned the masterful craft in the motherland and I ve had the privilege to learn about the various different areas surrounding high end construction and renovations.
I’ve had the privilege to see Creative Stone Works work in a few Multi million dollars homes and all I can say is, «wow»!! From «Grand» master bath’s to intricate gourmet kitchens the work is OUTSTANDING.
When it came to buying marble tile for our project we made sure to buy extra.
Its always a much wiser then buying more later to complete the job,
The main reason is you want your stone to all come from the same very batch of stone that it was cut from and try to buy enough if not more to cover the job.
The last thing you want is not buying enough stone to complete the project… You start the project, you then find out you don’t have enough. Now it may be three weeks after you bought your first batch and a very good chance that even though they have the same style in stock that it is not from the same stone batch your ur first batch was cut from.
Inexperienced buyers will UNHAPPILY find out the hard way that marble being a natural stone can differ slightly in color and design even when it is the same style. .
From experience I’ve learned. Buying batches after the original will naturally show the subtle differences in a much more pronounced way. Word to the wise to anyone planning on buying natural stone tiles always try to buy extra from the same batch to assure you have more then enough to complete your project as it will help make your project look best.
When it comes from the same stone batch that it was cut from it will have a continuity much like putting a puzzle together.
The company uses only the finest materials and most meticulous workmanship when laying down the tile, be it a beautifully renovated kitchen or custom bathroom, my family has never been let down by custom stone work.
I can tell you from the many times my family has used them and the constant high quality of their work I hold no reservations in giving them my stamp of approval

I browsed through Creative Stone on the recommendation of a contractor I know, who does work at a lot of fancy homes and knows I like things that are a little different and artistic. It was immediately evident that Creative does have nice stuff. But here’s where this review becomes important: No matter how pretty their tiles are, buyer beware! Nothing has gone right for us in working with these people. I don’t even care about the attitude, which is, I agree with the other reviewer, appalling: After spending thousands of dollars and several hours there perusing options, do not expect to walk in to pick up your products and be treated with any recognition by Christopher, Nancy, or the owner. I assure you, you will be greeted with a blank stare at best. And when one of their outsourced guys fails to show up to do the work you’d scheduled and you call to find out what the deal is, do not expect any help locating him. They’ll tell you they’ll call you back, but they never will. But my real problem with them echoes the other reviewer’s: they do not stand behind their products. For example, I ran out of tile and needed to order duplicate tiles. Instead of the exact same product they’d gotten for us only 1 week prior, this time they gave me 3 different versions of the color in varying dimensions, and then when they claimed to have finally received the version they had supplied the first time, it was still slightly off, and my contractor agreed although Creative Stone assured me it wasn’t. (It will bug me every time I walk into my bathroom!) Another thing they do is promise you that they will be able to get you something that they have on the sales floor, in the dimensions you need. If you are smart, you will confirm that in writing before ordering other things that match it. I, stupidly, trusted them and found out AFTER the floor was installed that they couldn’t get me a matching piece of stone for my counter-​top, as we’d originally agreed verbally. Finally, if you still have to use this place, do NOT under any circumstances allow «Pat,» their stone-​cutter, to do any of the work. He is unreliable, unprofessional, and a time-​waster par excellence. To make matters worse, the guy has no idea how to measure – the piece of stone he sent over with the installers needed hours of corrective cutting work in my garage. But before his incompetence even went on full display, Pat blew off so many of our appointments and changed the installation date that I have actually lost track of how many times he failed to stand by his word. He also told me that he «suffers from ‘Can’t Remember Shit.’» I mean, the guy is an insult to anyone with a work ethic. In summary, they have beautiful products in the store, but do not be fooled: This place offers the absolute worst retail AND home renovation experiences you will ever have in your life. Stay away!

These people do not stand behind their work. After a poor backsplash install, they kept telling me to call back because they were too busy to come to fix. After almost two months of calling, they then told me there would be a service charge. The kitchen contractor who had recommended them to me will no longer do so, as they do not stand behind their work. I would not recommend them at all.

Be prepared for an attitude! These people act like they’re doing you a favor. There’s even a sign warning of their strict policy of closing at 5. And the sign complains «We’ve been here all day»! Bottom line is there are nicer people to give your money to. I’m shopping elsewhere from now on.