Nancy Sell’s Flowers

I wrote a review for Nancy’s a few years ago. I wrote «I guess ‘Nancy Sells Wilted Flower Arrangements’ won’t fit on a business card.» Unilocal took my review down but I am re-​posting because clearly others have had a similar experience. The photo I received of the arrangement made me want to cry. The flowers were so old and tired. I have seen flowers at CVS that look more fresh.

I posted pictures of the lovely flowers I received for Thanksgiving. They lasted over a week! I’ve never had a problem with anyone at Nancy’s. I see the reviews, no one’s perfect and if you give attitude you get attitude. Everyone should respect that small shop owners are stressed at times. I shop the small businesses to support them and keep that personally touch they give going. If I wanted off the shelf «same old, same old» I would of gone to Jewel. I like the personal touch they do and they listen to what I want and help. Thanks girls.

THIS IS A MUST READ!!! DO NOT GO TO THEM!!! THEY TREAT THEIR CUSTOMERS ABSOLUTELY TERRIBLE. Ordered flower delivery 5 days in advance. Day of scheduled delivery, got a notification late in the afternoon that they could not be delivered that day. I went to the store, and a woman was there. Blonde hair, in her 40’s. I confronted her and asked why I hadn’t been notified earlier in advance! I was very frustrated and told the woman this is absolutely unacceptable! She murmured something under her breath and I questioned what she said. I KID YOU NOT, THE WOMAN LOOKED UP AND TOLD ME TO F*** MYSELF!!! I have never been so appalled in my life!!! I walked out in complete disgust and I will never go back to them again! And I definitely won’t ever refer anyone to them! How they talk like that to their customers is absolutely horrifying! THEY NEED TO BE SHUT DOWN!!!

My husband uses this florist for every occasion and I haven’t had the heart to tell him to stop. I have had better flowers that last longer from Trader Joes. For the up charge ($ 75 for a dozen roses), I expect them to last longer than a few days. And yes, I change the water daily and use the floral food. I’ve had other bouquets last for 2 weeks but these — every time, a few days at best.

You may want to think twice about ordering flowers from Nancy Sells Flowers. Nancy does give a lot of attitude and takes no blame, but that wouldn’t be a good name for a business. My order missed the requested delivery time, and Teleflora gave me the phone number of the local florist handling the order. When I called, I wasn’t given an opportunity to speak because she (I assume it was Nancy) kept yelling excuses at me, mentioning the upcoming Mother’s Day rush, said she got no delivery instructions, and finally did drive on over quickly to hand me flowers and drive away.
My «deluxe» arrangement arrived late due to the fact that she had to get fresh flowers and it took time to make the order. Don’t all florists send fresh flowers? Worse than the inadequate excuses, the «deluxe arrangement ($ 49.95) was actually smaller than the «standard» arrangement ($ 39.95) on Teleflora’s website. When I called four times that week, each time Teleflora promised me a new deluxe arrangement would be redelivered to satisfy my displeasure. No flowers. No redelivery.
I finally took the arrangement to Nancy Sells Flowers along with pictures from the website to show the discrepancy between what she sent and what was offered on the website and WHAT I HAD PAID FOR. It went downhill quickly from there. She insincerely apologized for «ruining my daughter’s birthday» but refused to listen to my concern that I had paid for deluxe flowers and receive a less-​than-​standard arrangement. She took no responsibility for the fact that she sent a hastily-​put-​together bunch of flowers not worth the $ 49.95 price (before delivery charges) that looked nothing like the example published on the website. She wouldn’t stop talking long enough for us to explain what had gone wrong and why we were still dealing with this four days after the original delivery. She wouldn’t stop talking. She couldn’t.
She said she kept seeing Teleflora’s instructions to delivery a new arrangement and to confirm redelivery, but ignored them because «she had already delivered the flowers» and was too busy preparing for the Mother’s Day deliveries. Mind you, this order was placed 10 days before Mother’s Day, and the flowers were delivered 6 days before Mother’s Day. She threw the arrangement in the trash and said she would send us a refund… never sitting down to actually process the refund in front of me (so let’s see how long THAT takes). She handed my daughter a bunch of roses and seemed to think that the gesture would make up for our dissatisfaction for the arrangement she so proudly passed off as «deluxe.» She seemed shocked when my daughter handed them back saying she wanted nothing to do with her establishment since the roses seemed to be her idea of a replacement arrangement which would alleviate her from having to process a refund.
She was so aggravated that I had the nerve to expect her to honor her professional obligation to her customers by preparing floral arrangements per Teleflora’s instructions worth the money spent on them. And to ignore instructions to redeliver flowers to a dissatisfied customer means her business has no integrity or desire to gain and retain customers. Filling orders day-​to-​day until the orders stop coming.
My daughter said that our interaction with the two ladies in the shop would be posted to as many social media sites as we have access to. Reviews can be easily Googled, and people deserve to read our honest review of our experience. We were both so shocked to be run out of the store with Nancy and her associate yelling at us, «it’s my daughter’s birthday today too and I’m stuck at work» and «she’s a single mom and it’s so hard for her» and «all these orders for Mother’s Day and we’re SO busy» and «I don’t have time to read your notes or look at your pictures.»
Finally and most importantly, as a small business, Nancy Sells Flowers should understand the immeasurable value in pleasing customers and delivering a product to be proud of. I would guess that most of the business Nancy Sells Flowers receives is from Teleflora. Her shop is messy, which indicates to me that the foot traffic into her shop is minimal. And anyone getting one of her less than perfect arrangements will simply not come back to her.
If you are unhappy with products and service, and the staff treats you disrespectfully, you will simply not return. Please think twice about patronizing this establishment. I have never met such a snotty, unprofessional, disrespectful, uncaring, aggressive, and hostile pair of individuals. Beware your Mother’s Day floral deliveries!

This is the second time I’ve ordered flowers from Nancy Sell’s Flowers and both of my orders came out beautifully! The flower arrangements exceeded my expectations!!!
I’ve ordered flowers from other florists in the past and have always been disappointed! Nancy Sell’s Flowers does not skimp on the amount of flowers used per arrangement and does a wonderful job with designing and filling the arrangements!
I highly recommend Nancy Sell’s Flowers!

Great place. Check out the pic i posted. 2 days old and will easily last a couple weeks as half the flowers havnt bloomed. I paid 45 $ out the door and my wife couldnt be happier. I did provide the vase so that probably saved me money. Ive ordered from here a handful of times and only once did it seem like the flowers didnt last very long. I think the poor reviews on here should give Nancy another shot. This last bouqet was really the best one yet and worthy of a positive review

Hmm… sometimes you’ve gotta buy your own damn flowers.
This place was my attempt at a try. I walked in, looked around a bit, waited a couple of minutes for someone, anyone, to appear, and got the weird feeling I was in there alone. I called out a couple of times and didn’t get an answer, so I figured that was my cue to leave.
While heading for the door a woman walked in and demanded to know what I was doing in there, how I got in, how long I was there for, etc. I assumed she worked there, so I answered all her questions, let her know that I was just in the store for a bit, noticed no one was around, and had decided to leave. Although the store had some cute stuff, I don’t see a need to return. The woman was more lippy with me than she needed to be, I could see where the conversation was going, and she was escalating it for no reason. It’s not my fault you left your store unmanned and door unlocked. Like I told her, I don’t need to steal, and next time, remember to lock your f’ing door.

I have been a regular customer of Nancy’s for many years. My wife has very high standards for flowers and their arrangements. Nancy has always delighted her, and that delights me. Their delivery is punctual. The prices are reasonable too.
I have never sought one of the standard arrangements preferring instead for something that she creates. The flowers have been consistently fresh, lasting for many days.
I have to admit that occasionally the person on the other end of the phone can sound harried, but I am very pleased with both the product and the service.
I maintain an account there and I recommend her heartily.

My family ordered a birthday arrangement for me. It arrived in a really cute bowl with a birthday candle design. The flowers were pretty but they didn’t last very long. I changed the water every other day and even added «flower food» to try to get a longer life out of the arrangement. Nothing worked these flowers didn’t last 5 days. Plus when my mom saw the arrangement she was upset by the small size. She said she ordered extra flowers to make the arrangement fuller. So she wasn’t even satisfied with it.
While I did enjoy the flowers for the relative short period of time, I would look elsewhere for flowers in the Park Ridge area.

Wow. Nancy (or whoever answered the phone) is the rudest person ever. We called to inquire on costs, and were berated with rude comments actually telling us we were cheap for even asking about costs and should consider not even having the event because we were too cheap. Do not order from this person unless you want to be abused.

If I could could give this ZERO stars, I would. I had an unfortunate experience ordering from Nancy Sells Flowers and will not be subject to embarrassing myself again by gifting their arrangements in the future.
I utilized their so-​called expertise in floral arrangements for a Mother’s Day bouquet and delivery. I ordered a premium bouquet called «How Sweet It Is». Per the description, the arrangement was to consist of a charming mix of red and coral roses, hot pink carnations, pink Matsumoto asters, peach spray roses, lilies, and accented with tasteful greenery.
Did my Mother receive this colorful out of the ordinary bouquet, you ask? NO, she did not! She received a measly Gerber daisy with it’s petals falling off as the focal point, 5 droopy tulips, 3 baby carnations that you could buy off the street, and 6 daisies that looked like they were pulled from Grandma’s garden. Nancy really made me feel like the doting daughter on Mother’s Day — ha!
Luckily, I did not order from Nancy Sells Flowers directly but through their partner, Pro-​Flowers Florist Express. Pro-​Flowers Florist Express gladly refunded my $ 70 immediately upon receiving photographic evidence of Nancy’s appalling and drab «Floral Masterpiece».
I have included a picture of what I was supposed to receive and what was delivered for reference. I’m disappointed that my Mother didn’t receive what I had requested and embarrassed. I will not be ordering from Nancy Sell’s Flowers again.