Verizon

Wow, totally shocked at the service I received at the Parker CO Verizon store. I patiently waited about ½ hour for a rep to answer a few questions. Unfortunately the rep I got was Frank. I can’t believe that he is in the business to help customers use his company’s product. Reading these reviews it’s obvious Frank has been there and treated other customers in a similar fashion. A 6÷28÷15 Unilocal review states the exact experience I had. Frank rushed me, was condescending, rude and dismissive. Management knows this and hasn’t done a thing. I am hoping all customer service with Verizon isn’t like this. Service is very important, good reason to change.

If you’re looking to be treated horrible and rudely this is the store to visit. After waiting almost 45 minutes to be helped, Cory treated me awful, beyond rude, and a smartallic. I have been a long time Verizon customer. I ask myself why I stay. My sons phone was stolen, customer service advised me to go to the store and accept the other. He laughed in my face and was not helpful at all. Worst customer service ever!!!

Waiting, waiting, waiting… made an appointment and still waiting, waiting, waiting… Not exactly sure what an appointment is supposed do. It was great to sit by the door and hear customers say things like «that was a giant rip off» as they walk out the door. Serviced 25 minutes late.

Excellent customer service! I highly recommend David! He is very knowledgeable and extremely helpful! I really like this particular store. I had a technical problem and David fixed it fast! Very helpful. Best customer support!

Very satisfied with the service I have received every time I’ve been in this store. Yesterday, David R. (Parker store Sales/​Tech) went out of his way to solve a technical issue I was having with a phone. His knowledge and professionalism of not only Verizon, but my phone is impressive. My wait time was not excessive, and every tech had a customer. My experience has been the service has exceeded my expectations.

I am posting this as a sincere warning to any considering service through Verizon. I was a Verizon customer of 13 years, with 7 lines through their service. This plan alone was over $ 300 per month, beyond that I had several «hot spots» with them amounting to the same. I recently contacted them knowing I was not able to upgrade my main line, and was not asking for any special favors or treatment. I simply let them know I was porting that ONE number over to AT&T so I could get the model phone I needed. The customer service rep asked me to let her «see what she could do» of her own accord. Long story short, they put me on the «Edge» plan and stated a phone would be sent overnight to my home. The confirmation email came and it showed not only the wrong phone model, but a three day ship time. I called back, was told by another rep to cancel the ship and I could go to my local VZW store and just pick the phone up there. All of this was documented on their end, I even called the store prior to leaving work to see if they saw this transaction. They did, they also confirmed they had the model I was getting. I went to the store only to be told that although they saw all of the documentation they could not follow through with what they offered. I was on the phone with a «customer care» rep, who stated the other two reps were wrong, I could not get the phone and I either had to wait for them to ship to me or cancel the deal. Needless to say, after 13 years paying them over $ 7,200 per year I would think I would be a little more valued than that. I ported my line over to AT&T, I also ported the remaining 6 lines over as I would not pay such money to a company that obviously does not care about loyalty or volume. I just received a letter in the mail from their «collection agency» stating I now owed them another $ 1,990. I simply paid the bill, I know there was no one there who had the ability or desire to do what was right.
They will ploy you with all of the generic lines any customer service rep uses, «we are so sorry this happened, how can we make it right, we truly value you as a customer’, etc. Believe me, they do not care. It is not the money that is the issue, it is the mere principal of the service, or lack there of.
Take this as fair warning, if you choose Verizon you WILL BE DISSAPOINTED, it is just a matter of time. I have had nothing but great service since changing providers, as they are both Bell companies it is amazing to see the difference in service. It is day and night. I hope you take this into consideration, nothing has been fabricated or exaggerated here. Just horrible service and no regard for you as a customer. Don’t find this out the hard way.

ZERO is really what I want to put.””.Frankie.””.the person who just answered the phone… I only called to ask you a simple question. but in the 5 minutes I tried to ask the simple question — .you rushed me, were condescending, rude and dismissive… I have been a Verizon customer for 4 years. after you shut me down with your attitude I called Park Meadows… got all my questions answered with kindness and professionalism… You seriously need an adjustment Verizon Parker if that is the best you got to answer the phone. too much competition out there… good thing I wasn’t shopping for service I would have ran away fast.

Highly disappointed in the customer service. I have had a couple of minor issues with my phone and the few times I come in a trying get service they have been unable to do nothing for me. Why am I been a loyal customer to Verizon when they can’t do jack for me?

I want to give this place 0 stars, but that’s not possible. ive lived in parker for so long, and time after time I try to go in for help on something with my phone. Ive come to realize that they don’t care for anything unless its taking your money or your service. Not how they can benefit you in anyway ever! I will only go to the cherry creek store, because they’re employees actually care about your needs! Get outta here, get new management!

I am not a Verizon customer but was recently looking to replace my current provider due to poor coverage at my home. When I went into the store, I was originally greeted by a gentleman named Eric who put me on the list to be helped. Frankly, the man that ended up helping me was not helpful. I asked if there was any way that I could find out what type of service I would have at my house (other than coverage mod which are not accurate). The first guy said he couldn’t help me unless I was a Verizon customer. Unsatisfied with his response and demeanor, I asked to speak to someone else and eventually spoke to Eric again.
At this point you may be wondering why I rated them 5 stars? They get 5 stars because of Eric! He went above and beyond in trying to help me with my issue! He had a phone provisioned for me (may have been a trade-​in) and asked me to come back in the morning to pick it up. I came back and he let me borrow the phone for a few hours to test the signal in my home. Turns out, not even Verizon has decent signal where I live in Parker. I returned the phone to Eric that evening and thanked him for his help in clarifying my situation. I’ll end up putting up a signal booster instead of switching right now. When my contracts are up at my current provider, I will likely be headed to see Eric and transfer our 7 lines of service because of this experience.

Extremely poor service, extremely long wait time (more than an hour), the person helping us (David) didn’t listen to our issue, kept telling us to power on my phone (which I told him several times I couldn’t do). Extremely unhappy with this location, will not go back.

Most of the employees have no customer service skills, incredibly rude, have an attitude the minute you begin working with them. As I sat in the store with a manager being very rude to me, I watched 7 other customers get the very same treatment. This should be unacceptable to a company who claims to have high standards. DO NOT GO TO THIS LOCATION! I would rather drive 60 miles out of my way to get some decent customer service and actually get my problems resolved. I’m only giving one star because you have to give a star to post, in reality they earned 0 stars.

Recently spent some time at the verizon store due to a broken phone, then updated my plan with a new phone. Every employee at this store was so helpful and friendly– it made the experience more pleasant than I was expecting!

The customer service here is pretty good yet it is advisable to make an appointment prior to arrival. This store gets unbelievable packed with customers to the point of it being standing room only. The main reason for this is because this store is the «only game in town.»
Again, set an appointment prior to going in.

I’ve had the same experience as Jese S at this location. It’s the only one in Parker, so they’re the only gig in town and they know it.
Aside from being busier than a one legged man in a butt kicking contest, the staff is definitely not as qualified or informed as you may be accustomed to. Some of the times I’ve come in for help or to fix their mistakes they’ve kind of had this scratch-​their-​head-​and-​say «yeah, boy, about that… Uh… yeah.»
I tried to get my work number transferred over to a Verizon phone and it took over an hour, which was far too long to be standing (they don’t have any place for the legions of waiting customers to sit) watching a guy click and type away on his computer. I have to go back to fix another one of their mistakes regarding insurance on my family plan, and I’m not looking forward to it.

These managers suck, they stand at the door looking like idiots with an ipad on theire hand and cant answer a question or anything its funny that they limit so many options online so you have to go to the store but then you have to seal with idiots like Eric who couldnt answer a simple question, thats what i call an overpaid greeter!!! And these people are the front face of a corporation

Went to this location on a Saturday to ask some questions, saw the 50 people already in the store and decided it just wasn’t worth it.