Finding an IT Company for my business was an easy part of my job once I found Simplegrid Technology, Inc. After looking around on the internet for some time Simplegrid was exactly what my business needed. Whenever my office needs assistance Simplegrid Technology, Inc is to the rescue. Their services and technology is exactly what my business needed. They are very efficient and understanding when my office needs help. Their tech support really knows that they are talking about and are always there to talk me through with whatever I need assistance with. The staff knew right away how to help me, with almost no wait time. Even if I get frustrated about something and do not get it right away they are very patient with their customers. It is worth the fees for their service because you get what you pay for and it is an affordable service. Another great thing about them is that they are very proactive and always make sure things are running smoothly. They made sure my company knew exactly what was going on before making any changes, which everyone greatly appreciated. Before using this company we had a hard time understanding anything that was being done because the customer service was poor. I recommend Simplegrid to other business. They are not like any other IT company and they definitely care about their customers!
Lone Alaskan Gypsy D.
Évaluation du lieu : 5 Anchorage, AK
As an assistant manager at my business I was put in charge of the task of finding a reliable IT company to work with us on some of our technical issues. A fellow business associate had recommended Simplegrid Technology to me and I was really impressed with the service I received from them. I look forward to working with them more in the future. Compared to our last IT company, Simplegrid Technology performs much higher quality work and truly does have a great sense of customer service. Any time that my business is experience technical problems, Simplegrid Technology is quick to respond and help. Their Tech Support team is one of the best in the business. I have never dealt with one of their support members who made me feel frustrated or unhappy with their service. They are always kind, courteous, and willing to listen to whatever issues I bring up. During any technical problem, big or small, Simplegrid Technology’s tech team has been patient and cooperative. The staff is proactive and ensures everything is running correctly. They really go above and beyond the call of duty. Rather than just fixing issues, they prevent future issues by checking up and making sure everything is running as it should. Their immense dedication to customer service is really top notch, and I always appreciate dealing with them. The staff are well-knowledged, but when speaking to non-tech-savvy people like myself they do a great job of explaining things in a way I can understand. They avoid using complicated terminology and explain things in a way that doesn’t overwhelm me– while also allowing me to grasp what the issue is and how they plan to fix it. They are great at keeping me up-to-date on what they’re doing and how they’re fixing my problems. What is really amazing about Simplegrid Technology is that they have awesome customer service and great tech support for a really competitive cost. Their price is very reasonable, and you definitely get what you pay for. When it comes to our business budget, we have some room to spend a little extra on tech support, but with Simplegrid Technology we get the great service we require without breaking our bank. Everything about this business has been top quality. I highly recommend Simplegrid Technology to any business looking for a reliable IT company.