Sound Waves

I had an issue with my car electronics. Even though it was not their issue, Vinny the store manger, who is very knowable, quickly jumped into action with his Tech and quickly solved the issue — that is customer service! Highly recommend them for all of your car electronic needs.

I went after reading their good reviews — which I found out later were falsified by their employees (big shock that every review has the same name as an employee there). I got duped by these false reviews and it cost me. These guys are incredibly rude, cocky and lacking professional skills. They tinted our car but caused $ 1,000+ worth of damage. Couldn’t get ahold of a manager and when he finally called me back– the manager, Sam, SCREAMED at me. Screamed and berated me, refused a meeting or responsibility for breaking our amp. I would have sued them but I know posting this review will deter others from going and let me move forward from all the anger and hurt from this experience. Please don’t go here, this was probably my worst consumer experience. I love cars and have a classic car– there’s plenty of other places that are happy to take your business and won’t break your vehicle.

I had a great experience with Sound Waves of Parsippany NJ.
My friend and I needed to get our new cars tinted. He had a BMW 335i and I have a Honda Civic sedan.
My friend found this location as word of mouth from someone at work. I was really concerned about having Color Stable film as prior to this, my bmw 335i coupe had 3M color stable film. It was expensive (over $ 390) and after 7 years, the tint never bubbled or purpled out. I didn’t mind paying for more if I was getting a great quality product.
I was happy they offered Johnson film and had a CS (color stable) film. We decided to get it done there. We made an appointment as dropped off our cars on saturday morning.
By the end of the day we get a call that the car was ready for pickup. I went to pick up at closing time and thanked them. I went with 35% Johnson Renegade film. That next day was really sunny (80 degrees) and I was REALLY happy how much heat was rejected from the tint. My AC did not need to push as much to keep my car at a good temperature.
After further reviewing the film I noticed the driver side window had a little tiny bubble. You can only see if if you look for it and the rear window had a brake light cut out that i was not too happy about. I kept looking at it and it was slightly crooked (the brake light cut out.
I felt bad going back to them about these issues but I wasn’t 100% happy with the result. Other then those two issues, all the windows has perfect cut.
I went to them on Monday and spoke to Sermit and he checked it out. He told me that the tint guy can resolve those issues. Come back on Tuesday between 10:30 and 11am. I was fine with the short notice request.
On Tuesday I went in and spoke to their tint person. He said «that little bubble on the driver side will get retinted with no questions asked.» I felt so happy that he didn’t hassle me. As for the rear he explained that my model car required a removal of back housing. That is why they did a cut out on those cars. He did not want to brake anything while trying to remove it and the people who do that is their installers which would cost labor to get this done. I was fine, and he said he will re-​tint the rear and try to make it straighter although it was off by such a small amount. I thanked him and he told me it would take by the end of the day. I left.
Getting to my babies doctor appointment i saw a honda civic with a brake light cut out and took pictures of it and emailed to Sermit asking if they can do the cut out following the defroster lines. He quickly emailed be back letting me know they will.
I got a call 30 minutes prior to closing letting me know the car was ready for pickup. I went there hoping the cut out looked good. When I got there I was amazed. They went ahead and tinted the back and the brake light. I was SO HAPPY they did that. They did not have to do this in fact I would of been happy with a straighter cut out.
The fact that they surprised my expectation was amazing. I can’t tell you how happy I was ones I saw this. I walked inside and Sermit handed my key and asked if I saw the car. i said yes, and I shook his hand and hugged him. He smiled and said «we just wanted to make sure you were happy»
This is a great customer service experience I received. There is no doubt, ones I am ready to get a sound upgrade on my car there is no other place I will visit.
They made my stay there very comfortable. As my first visit I stayed from about 1.5 hours waiting for my wife to pick my friend and I up. Sermit explained the projector they had and speakers. Powered on Sony projector in their demo room and powered up their speakers. Explained and answered EVERYTHING my friend and I asked. We NEVER felt rushed, or he never spoke down to us like idiots. I really felt like he was a friend telling us info about the product and demo’d it all. He was really knowledgable and a chill person.
Great experience, great service, great care. Never felt like I was pushed to buy something.
ANYONE of my friends who want to upgrade their sound in their car, or tint their cars, this is the place I will send them to. Aside from knowledge, and service, their price was the BEST we could find for a reputable tint place with quality product.
We called other places and we usually got «it’s a tinted film company»? Most know about other quality installers like TOTL in lodi, Tropic Tint, etc… And don’t get me wrong they do a great job too, but times are tough and I got the same service and same quality product for 50% of the price other places charge.
Thank you sermit for the great service and knowledge. I appreciate it greatly!

This place is a scam tried to over charge me saying the job would take 4 hours when I know it takes at the most an hour and just saying I owe them 400. I’m not stupid I left. They call them selves professionals when clearly they don’t know what there doing. And the people there where real nasty to me. Never would I recommend anyone going to this place.

Best car audio and home
Audio store on east coast. Great service and products. Best installers in NJ. They actually care about what they’re doing. They have a nice shop. They also do home audio which I’ll use in the future. Highly recommended

They tried to overcharge my girlfriend for a remote car starter to be installed in a Toyota Carolla. There is no way that it should cost $ 600 for this — Ridiculous. Obviously we did not go through with this so I cannot comment on the quality of work. However, judging by my initial experience, it seems a bit suspect.

I stopped in here looking to replace a blown speaker in my car… I was interested in upgrading them to something better… I drive a 10-​year old Nissan and didn’t need top of the line, but wanted a decent replacement…
The young salesman was quite rude and tried to up-​sell me to a ‘high end’ speaker brand… I’ve never heard of the brand he was speaking of and was weary of its quality… I asked to listen to them — he refused… He was, however patient with me about listening to my own CD and to other speakers he had, but tried to arrogantly sway my opinion…
I am a professional audio engineer by trade and was critical of each speaker’s sound… I understand the limitations of car speakers, as they’re not studio monitors, but I still want to enjoy my experience… I choose some moderately priced Kenwood speakers as the ones I liked best — and he scoffed at my choice… Also, upon getting me a price quote, his colleague also had the same condescending attitude… As if I didn’t like this expensive no name brand, I wasn’t ‘cool’…
Ya know what, buddy…
I’ll go somewhere else… And to somebody who actually wants to help me out…

I had purchased a receiver for my vintage MB and was planning to upgrade it on my own. I stopped in to see what it would cost to have SW do it. Not only was it affordable but they did it while I waited with 30 mins. No issues and it sounds great. Save me from a lot of frustration. They have a great shop with everything you might need or want in the A/​V arena.

I was attempting to update my maps on my Kenwood Navigation Stereo. All of sudden the whole system shut down. I called Sound Waves and they said to bring it in. A short while later I was on my way with everything working just fine. The entire staff was outgoing and helpful. I strongly recommend Sound Waves for all your entertainment needs both in your vehicles and home.