Staples the Office Superstore

I ordered item for pick it up! I’ve waited for servicer to get my order about 10 mins then he told me that item was unavailable! Just kidding me! Don’t go it anymore!

I went here because I needed a new mouse.
I walked up to an associate and asked where the mouse section was.
She said «Huh? What section?»
So I says, the «mouse section. .where the mouses are»
So she said, «Oh! The mice section — just over there»
Me «?? mice section»
I bought the «MOUSE» and it was 50% off, so I’m happy and amused.

I do not use the the print /​copy much but thought this place would be faster and simple than doing it myself. And since needed the photos fast. I had hoped it would not be an issue.
Dropped some things off to have placed on label paper. And they told me in two hours. Came back 3 hours later and it had not even been started. They had one lady working when I dropped it off and the same lady alone when came to pick it up.
Staples of all know not to promise something that you can not do in the time frame. And since time was not what I had it really through everything off for me. So now I sit and wit for my pictures.
Hope next time I can give them a better review. But I will not use them when strapped for time.

A PATTERN OF INCOMPETENCE, LIES, RUDENESS & COVER UPS
I went into this store on Thursday to ship a package via UPS. I was «helped» by a man who was the Assistant Manager named ERIC. As it turns out, Eric put an incorrect label on the package. (My name, with someone else’s address & phone number as a return address.)
When I got home, I called the store to speak with ERIC. He said he would generate a new label, and e-​mail me the new shipment receipt right away. Several hours passed, and no e-​mail. When I called the store back I got a woman named STEPHANIE who was rude, dismissive, short-​tempered and nasty. She said she didn’t know when Eric would be back from dinner, and was too busy to look up if there was a new label printed or a new receipt generated. She didn’t know when the Store Manager would return, and didn’t know who the regional manager of this store was.
I called another Staples store to get that information. It seems that a man named Mike Dugan is their regional manager, and his office SURPRISE is in the Parsippany store. What are the chances that STEPHANIE, who claimed to be a supervisor (so she had been with the company for more than a week I suppose) didn’t know the name of the Regional Manager, when in fact, the man’s office is in this store?
I went back to the store to find ERIC, who gave me a copy of the new shipping receipt.
The next day, I come to find that according to UPS, there is no tracking information for my package. There is no record from the newly developed receipt.
After some thought and concern, I entered the number of the WRONG shipping receipt into the UPS system, and sure enough — out comes the delivery information. ERIC in fact, has LIED. He never put any new label on this package. Unless someone has an explanation as to how there was no information from the new label in their system, but yet the old incorrect label generated information.
WHAT HAS STAPLES BECOME — when you are:
1. Treated rudely by STEPHANIE who seems to feel her time was imposed upon.
2. STEPHANIE didn’t know the name of the Regional Manager who is in her store.
3. ERIC did not send the e-​mail he promised «right away» let alone with 4 hours.
4. The new tracking label with the correct address was never put on the package.
5. ERIC lied about doing something that he in fact, OBVIOUSLY, did not do.
6. Although I asked ERIC, STEPHANIE & a woman named JANET to have the store manager call me back — (3 left messages) NO STORE MANAGER called me.
7. When I called on Monday to speak with the store or regional manager, they don’t even pick up the phone after 12, 9 and 17 minutes of hearing music & your call will be answered shortly — IT NEVER WAS. It’s not like they even knew who was calling or why — they just don’t answer their phone.
8. No one knows when the Store Manager will be back — even if they knew it, don’t they have a schedule that would tell someone there when his return is expected?
9. SHAME ON THEM — THIS STORE & OPERATION HAVE NO INTEGRITY.
Staples has obviously become too large to not lie, follow up, or care about customer service or the way they operate.
WHEN I CALLED THE STAPLES EXECUTIVE OFFICE AT 800−338−0252, Michelle who took the information said she was in the Presidents Office, but she could not be sure that someone would in fact call back from the store, or the Manager or the Regional or District Manager’s office. SHE JUST TAKES THE INFORMATION AND PASSES IT ALONG — NO GUARANTEE THAT ANYONE WILL CALL BACK —
WHAT A SHAME

This Staples is worth driving from Morris Plains for. The one on Route 10 is crap and Morristown is a little cramped and poorly organized. This location has well lit isles and they’re well stocked. Even 4 days before the start of school nearly all the items were in stock and neatly organized on the shelves. The isles are wide enough to get two carts past each other.

I like this store as much as you can like a chain office supplier. Whenever I need something here, I can be in & out in under 5 minutes. The staff is so helpful! They direct me right to what I need, explain any questions I have, and they’re always smiling. And they seem to have at least one «expert» on everything — from cameras, to printers, to notebooks, to bags. It’s a nice, convenient place to shop.
There’s tons of parking (it’s a huge lot), but they share with Modell’s, Noodle Chu (delicious!), & Home Depot.

It’s a Staple for crying out loud so what could they possibly do to get more than an average score? My daughter and son actually LOVE going shopping for school supplies so it wasactually a fun little trip. After filling the cart with paper, notebooks, pens, dividers, etc, etc, etc., I was shocked at how we had racked up $ 200+. I can’t IMAGINE what buying supplies are going to be like when they go to college. Geez…
Seriously though, this location is convenient, the parking lot is huge, and you can find what you need easily here.

Just your standard Staples, but I don’t understand why the cashier would ask me if I have a «Staples Reward Card» and then not offer me one when I said I did not.