Avalon Pasadena Funeral Home & Cremation

We live in San Diego and sadly and suddenly our Son who lived in Pasadena passed away at 45. We called Avalon, biggest mistake we ever made. Being we weren’t local, had to communicate via email or telephone, we weren’t treated with much compassion or respect. They didn’t return phone calls, quoted erroneous prices for cremation, it was the worst experience I’ve ever encountered. Gone are the days that these places actually care. Don’t waste your time with them, because obviously we get what we pay for.

This place is the worse, they recently moved locations to Colorado Blvd very nice office but horrible service. The day our family member passed we were unable to reach anyone calling the number as well as the 800 number. The home that was taking care of our loved one was also unable to reach anyone. (WE PAID THEM FOR THEIR SERVICES)
Our loved one’s body was left at the home for five hours with out refrigeration due to nobody being able to get ahold of these people. We had to contact the county to pick up the body. Many hours later they sent a sister facility to pick him up, still not contacting us. Finally three days later Natalia contacted the hospice company that my grandfather paid for never calling us luckily when she called my mother was at the hospice company office. She is very unprofessional continuing to make excuses about no contact for three days as well as not having anyone on call
when people pass away.
We asked for our money back but Natalia refused stating that we would still have to pay for a service that was not provided.
This is such a horrible company they really showed thier true colors to us and a hospice company that will probably no longer use or promote their services anymore.
Don’t go there whatever you do, lossing a loved one is hard enough. When service is paid for and not received it makes it even harder.

Of course the passing of a loved one is a difficult time for friends and family of the deceased. Avalon Pasadena Funeral Home and Cremation made that difficult time much easier. My wife made the arrangements for her aunt. We had a service in Pasadena, as well as having her aunts body shipped out of country.
We dealt with Tyrone the entire time. Tyrone is very empathetic, honest and a true professional to work with.
Not only was it a nice environment; the prices are fair and Tyrone kept us informed and worked hard throughout the process.
Tyrone and Avalon Pasadena Funeral Home & Cremations, are the best !!!

do not go to this funeral home. they are unprofessional and the place is a filty mess. they do not do what they say and are never there unless you make an appointment. they act like they are doing you a favor when you are going through the worst time of your life…