Charities of Houston

I went to this website last TUES or WED, after searching for a convenient pickup donation service. I sent a request to schedule a pickup through the website but I couldn’t choose a day or time.
I didn’t receive a call back for a few days and I just assumed that they weren’t going to respond. Once I received a call back, I spoke to a very pleasant woman last FRI Surprisingly, she was able to schedule a pickup for the following day. She gave me a 4 hour window for the pickup (12pm — 4pm). Such a lengthy window was sort of annoying but, no good deed goes unpunished right? LOL
The scheduling agent told me that the driver would call 45 minutes before the pickup so, at 315pm on the pickup day, I got a little nervous. I tried to call the number for the organization and there was no answer. I called back a few more time and I just waited. I made the assumption that I would have to figure a way to transport the items myself.
However, after waiting almost five hours, I received a call from the driver at about 445pm and they finally showed up at about 530. The driver and his asst. were nice enough, they came in, took the items and left after giving me a tax receipt. I think I would use them again but, I would try to be scheduled for the earliest pickup window possible, as not to waste an entire afternoon waiting around.

This charity will pick up furniture and other donations at your home, a good service that helps the needy. But beware, I was promised a donation tax receipt at the time of pick-​up but none was given. I was told to call the contact telephone number, and a receipt would be emailed to me. Although I have made three requests for a receipt, they have all been ignored. I would advise dealing with a more responsible charity.