Cold Stone Creamery

Absolutely the worst costumer service ever the girl with long black hair in braids who served us. Obviously doesn’t like her job. I’m paying $ 5 for a ice cream at least put a smile on your face. I will never come here again

online it says this place closes at 12. it was the only coldstone open in my area, so I went with my friends because I was craving ice cream. I get there at 10:30 and they said they were closed. All the lights were on inside and the employees were just standing there. Plus I had to get my parking ticket validated, or else I had to pay for parking for no reason! I only went there for coldstone. I left empty handed and disappointed. Never coming to this location again.

Delicious and refreshing treats on a hot summer day. I like that they have a sugar free options although more sugar free flavors would be nice. My husband had the mint with chocolate chips and my daughter had vanilla with Oreos

This is the worst Cold Stones ever. They refused to mix my ice cream with the toppings. When asked, they said it was because they were closing in 45 minutes. They should say that upfront. Probably should have refused to pay.

Giving one star since the manager won’t except any coupons. What’s the point of having coupons if u won’t take them. Greedy

Love Coldstone its really awesome this place has a good vibe and the ice cream is really good, If you are a fan of ice cream this place is just for you!

Ice cream will be ice cream. I love this place. I just like how they mix in the toppings into the ice cream.

BASKIN ROBINS ALL DAY EVERYDAY now after tonight’s visit at 9pm.
DONT EMAIL MY BOGO COUPONS IF YOU WONT ACCEPT THEM. Simple advice from someone who has been in F&B for 5 years & has worked at a 5 start coastal resort.
1. LITERALLY REFUSED MY BOGO EMAIL.
The manager refused to accept my email coupon for Buy 1 Get 1. & she said I needed to print it when the email ONLY asked to present it and provide your name and phone number. Even thought I was extremely nice (at first) and tried showing her the email myself and the proof.
2. BEYOND POOR CUSTOMER SERVICE.
Poor customer service skills and social skills by the supposed «Manager» she claimed to be.
3. THE WORST COLDSTONE LOCATION.
Don’t waste your time here. Go to Baskin Robbins.
I have had no problem with simply presenting my email to the Riverside locations for the past 15 years of my life. But I moved to Pasadena and was forced to visit this shitty location with a shitty female manager.
4. I am ranting about a place that sells ice cream. Really? You won’t accept my BOGO?
THEN DONT SEND ME A BOGO EMAIL.

I thought it was amazing! Loved this wonderful mint and chip with Oreos in a waffle cone! Great service and wonderful atmosphere!

2.5 stars…
Coming out of the yard house in a stupor, ice cream sounds like a great idea!
I had the seasonal gingerbread concoction and my wife had the dark chocolate peppermint. both bowls were licked clean if this is any indication of how much we liked the creamy goodness.
Prices are above expectation and ambiance is standard franchise. Because of location I’ll surely be back, but with the abundance of creameries this joint does not make the list.

Michelle doesn’t deserve to be a manager here or anywhere! Unilocal listing states they are open until 11:30 pm and we get there at 10:32 pm and the door is open and customers are inside and she REFUSES to serve us! I mean seriously! This is coldstone! When did it have such disgusting attitude ?! Really put me off one of my favorite icecream spots! Pathetic!

I had a deal emailed to me for a buy 1 get 1 so I came to this location since I was nearby. The guy working told me that I could only redeem it at a particular location even though on the email it said «redeemable at Southern California locations». The guy wasn’t rude about it but I wasn’t in the mood to argue so I just let it go. The ice cream isn’t that great… I think I would prefer to get a pint of haggan daaz from ralphs and enjoy it at home.

First and for most my family and I LOVE Cold Stones. But this is the WORSE Cold Stones I have ever been too! I knew I should have just walked out as soon as we came in… It was over 75 degrees inside and the ice cream was melting! The employees were rude and could care less that there was a line. My husband and I noticed there was money and glass cleaner on the countertop! Where they prepare food!!! Yuck! Talk about getting people sick! The waffle maker looked as if it had not been cleaned for ages and the employee was just sitting there and burning the batter. These employees did not care about anything going on! To top it off, we ordered shakes and they said they couldn’t make them! We had been waiting in line for over 20 minutes! No sign, no anything! So we decided to confront them about their dirty counters and rude service, and the woman had the nerve to say that we were just mad that we didn’t get the shakes!!! The nerve!!! Their excuse for their unhygienic practices was that they get too busy! Too busy to keep us from getting sick??? I asked for the manager and she laughed and shrugged her shoulders that she won’t be back until September!!! So that’s the excuse you have for having an unkempt store??? Please Cold Stones fire these people!!! Get a new staff because these people do not care about your name brand. They should not be in the food industry and should not be allowed to handle food!

Store is filthy
Horrible customer service
Can’t get orders right
Oh and did I say HORRIBLE CUSTOMER SERVICE!

For this review its only 2 starts. I honestly love this place I come here all the time after work and on break. But this past Friday the 20^th I just had the worst service .who ever the 4 or 5 girls where working behind the counter that day truly need to be better trained and need to give customer service. They where all extremely rude continually rolling there eyes didn’t want to help responded to every with attitude. If I’m giving you my money and your store front business I do expect to at least be greeted and helped. Oh and they messed up my order twice and where giving away the ice cream away for free to other people in line but they didn’t want to take my coupon… Umm that Doesn’t make any sense.
You can expect decent ice cream, but you can also expected horrible addittude from a bunch of teenagers

This particular location is located on the second floor between Yard house and Rubio’s. I say that because it took me a dang minute to find it lol! When we walked in there wasn’t anyone in line. When we received our items, the door was out the door.
I ordered the vanilla shake, errrr my son did, but he changed his mind so I had to eat it. It was just like any other vanilla shake. It wasn’t bad, but I was thirsty afterwards. The service was also good, but the restaurant could use a little cleaning.
P. S. Don’t forget to get your parking ticket validated if you parked downstairs.

I have to say I was a bit disappointed the last time I tried this coldstone. I ordered the Mint Mint Chocolate Chocolate Chip (the name might be slightly off, and for that you have my most sincere apologies). Anywayyyyyy … the mint ice cream isn’t very minty, and is hardly present at all. The concoction is mostly a giant piece of brownie, which normally I wouldn’t mind, but in this case it was just too much.
Also, the waffle bowl I got tasted a bit stale (though I suppose being later on at night is expected).
Basically I was kinda bummed that the mint chocolate chip i was hoping for wasn’t what I got. Honestly Rite Aid’s mint chip is way preferrable and much cheaper.
Stay Cheerful ;)

Founders Favorite! Enough said…
Kidding, the guy on the phone behind the counter was very mellow, excused himself from who ever he was chatting with on the phone and got my order done within 5 minutes.
Place needs a nice sweep but it was 6pm, I’m sure it was busy most of the day.
Good Ice Cream at somewhat decent prices, I think it’s worth it.

Not a fan.
PARKING: Paseo lot.
SERVICE: This is by far the worst I’ve had in any ice cream shop. I came in with my boyfriend and ordered two items (one milkshake and one kids scoop ice cream). I used a Visa gift card (thanks TMobile for gifting those instead of checks), and there were not sufficient funds on the card to cover the entire purchase. Instead of informing me that my gift card was declined, the girl just showed me the receipt and didn’t say anything at all. No «do you have another card? this was declined» or «your card was declined». I basically just gave her the wtf look until I read the receipt from her hand.
CLEANLINESS: I don’t even know why my boyfriend still likes coming here. Everything in the store feels like it hasn’t been cleaned in ages. I used to work at a Ben & Jerry’s, and it was never as dirty as this Coldstone (even on the lazy coworker’s shift!). The topping containers have not been emptied out in God knows how long, and the plastic has an aged look. They also leave waffle cones and bowls out in the open without proper storage. Don’t they know that bacteria multiplies?
Bottom line. I’d rather spend my money at 21 Choices.

I never got the appeal of Coldstone. Mixed in toppings? Dipped waffle cones? That’s cool, I guess. But their ice cream is nothing special and in my opinion, inferior to Rite Aid’s Thrifty ice cream.
I’ve been here a few times and I always regret it immediately. One — I’m lactose intolerant and have no business eating ice cream. Two — we only come here when we’ve had too good a time at Yardhouse next door and the smell of waffle cones lures us in. Trust me… whiskey and Coldstone do NOT mix. And can you fix your churro machine please?