Computer Phone Superstore

My roommate and I have been coming to CPS for several years now. We have both purchased custom designed desktop computers, as well as a few peripherals (speakers and other accessories) and a used laptop computer.
I first purchased a computer from CPS because they were able to put together a system that exactly met my needs/​wants at a very competitive price. After experiencing the Fry’s bait-​and-​switch advertising techniques too many times, and realizing that at Fry’s computer accessories (such as basic cables) are often way over-​priced, I welcomed the chance to deal with a smaller business.
I have never been disappointed by CPS. The computers they have put together for me have been reliable, and when minor problems have occurred (such as a virus or a failed power supply), they have solved those problems quickly and inexpensively. At times, I have literally been able to walk into the store with a computer that would not work, and walk out 15 minutes later with it fully repaired.
I keep my computers until it’s impossible to upgrade the OS. My current desktop is running Windows XP, so I’ll be visiting CPS this summer to order a new system.
Another reviewer stated that Steve (who is running CPS as a one-​man operation these days) was rude or unhelpful. I have found Steve to be absolutely delightful to deal with. He has always been friendly, helpful, and responsive to my needs or wants. My roommate’s experience matches mine. She was living down in Anaheim when she needed a new desktop computer. She checked stores down in that area, then called CPS and described her ideal system. They quoted her a price, and the next day she drove up to select a fancy case (she like bells and whistles). Two days later she picked up the computer of her dreams, which she used for 3 or 4 years with no problems before upgrading.
Steve IS busy – he is not like the salesmen at Best Buys or Fry’s, ready to chat you up and try to sell you the moon, just to make a commission. If you have a fairly good idea of what you want, Steve will let you know if he can provide it at a competitive price. If you haven’t done your homework or just want to shoot the breeze, maybe you’d be better off going to one of the big corporate stores.
The store IS small and cluttered, but I always enjoy looking at the custom cases and various speakers, printers, security cameras, cables, and other gadgets that Steve has available.

I use to come to Computer Phone Superstore (CPS) quite often. There was a time when I would see up to 3 guys working there. Now it’s just this one guy. I think his name is Steven.
When I visit the store now, I can’t even ask a few questions without Steven getting very visibly annoyed as if I’m imposing on his time. I look around the store and there are no other customers. So it’s confusing to me why he’s so short tempered. Over the years I must have spent thousands of dollars at CPS and it’s very disappointing to have him treat an old customer this way.
Very quickly Steven will cut you off and say, «I don’t want to argue with you.» Take it or leave it. The reality is no one is arguing with him, just trying to figure out which product is best. It’s almost impossible to have a conversation with him.
Other times I would call on the phone and in less than a minute Steven will say, «I’m on the other line. I’ll call you back.» Then he doesn’t call back so I just buy from someone else.
When you walk into the store, it’s a complete mess. There are boxes piled all over. There’s dirt and debris all over the floor, papers everywhere, loose hardware lying around every which way. It looks as if no one has ever cleaned.
How can you trust a computer built here in this chaos, when you can buy a relatively inexpensive computer at Fry’s, Best Buy or Staples built in a dust and static free environment?
I think I will simply do that from now on…