Enterprise Rent-A-Car

Thanks Enterprise, you really helped me when I was in a bind. Everyone was so easy to work with, and did I mention helpful!, You’re number one in my book

I needed to rent a car for a few days because my car is is being repaired. I had been to this Enterprise branch before and I think they have had some management changes because I must say this is probably the best service I’ve ever had at a car rental place.
I called Enterprise to have them pick me up after I had dropped my car off at the shop. Solomon showed up in less than five minutes and help me check in and get a car. The entire transaction took less than 15 minutes. Painless. I drove off in a nice clean Toyota Corolla.
When I returned the car, I was taken care of as soon as I walked in. I only had to wait a few minutes for my paperwork. Less than 5 minutes later, Vatche showed up to drive me back home. Super friendly and knows his way around Pasadena.
Great service, guys. Keep up the good work.

I’ve read through the reviews and seriously don’t know why there are any negative reviews from this location. Everyone there was friendly, competent and I had a fantastic overall experience.
Vacchi (I’m sure I misspelled his name) was awesome to deal with. He was the one that picked me up from where I left my car to have body work done and he was the one that took me back. He’s great to deal with, so ask for him.

My car was in the repair shop Monday and I had 2 doctors appointments Tuesday morning. So I asked my mechanic if he knew of a car rental service and he recommended Enterprise-​let me tell you a very nice female clerk picked me up in no less than 15 minutes at the shop! Then when I had to return the car the other female clerk was equally nice and helpful. I now have this location book marked in my folder.

Ahhhh my boyfriend didn’t want me to write a review bc he still has to deal with them for the next 5 or so months, but gosh dang it, this review could save somebody’s life. Anyone who rents from Enterprise should be warned to check the recall list before renting a car from them.
My bf owns a car currently being recalled for the Takata air bag issue. They’re waiting on a part so it could be until mid summer before it is fixed. Until then, his car is at the dealership and he has a rental car voucher to Enterprise. He stopped in there last week, picked out an eligible car, waited for them to clean it, then he drove home. A bit later he got a call from someone at Enterprise telling him he needs to return the car bc it is due for maintenance (where they have to send it to the dealer meaning it could take several days) — it was pretty frustrating having to take more time out of his day for this, considering they should have known it was due for maintenance and not rented it out in the first place.
Anyway, he returned it & chose another vehicle. But it’s been a few days, & last night he saw the recall list and BOTH CARS HE RENTED FROM ENTERPRISE WERE ON THE LIST. Enterprise has him DRIVING A RECALLED CAR while his recalled car is being fixed! They’re being recalled the exact same issue!!! A girl DIED the other day from this issue — she read ended another car but not hard enough to kill her. The airbag deployed, a piece of shrapnel hit her neck, got an artery, she got out of her car, collapsed and died. This is a HUGE recall! So my bf called Enterprise and the woman he talked to said she hadn’t heard of it and said she was «researching it» — imagine if he had been in an accident in that car?! How does a company that rents CARS NOT check their inventory regularly for cars listed for recalls!!! Ahhh I just cannot get over how ridiculous it is. Negligent. Just — horrible. The people weren’t rude or anything, at least from what I saw when I was in there, but I have to give this place 1 star. They rented a recalled car with a serious airbag issue to somebody that I love. There is no way I could give them anything other than 1 star.
Needless to say he is returning the car this morning. I’m so sad that he’s stuck dealing with this company for another several months. Ugh.

After my horrible experience I called and spoke with the manager Davis who apologized for the what had happened and he said he would take care of mer personally and make sure I was satisfied. He sent a sweet driver to pick me up everyone was very nice when I arrived at the location. I got a Jetta and i noticed a small crank in the windshield and I called they promptly replaced it with a Kia Soul. Will and Davis were extremely helpful and Davis assured me that I wouldn’t ever have to worry about getting customer service like I had received the day before. I felt way better about this experience and I am so glad that Davis what about to correct everything. Plus he was very appoligetic and soft on the eyes. I would recommend this location to my friends and family.

It only takes a few good people to rebuild a brand. Enterprise, you have a few stellar humans at this location. Have you met Davis and Vatche? :)
Next time you rent or return a rental, call or go talk to these individuals. They’ve got over 500 cars here for you to choose from. It’s all about the interaction.
Enterprise, good decision on promoting Davis. He answered my phone inquiries with utmost courtesy, control, and charisma. The difference between poor & mediocre service and outstanding & memorable service is the delicate art of *how* & *what* to answer customers. I had called this location to ask if I may return my rental to them because I was gravely disappointed at the service provided by the 1060 S. Fair Oaks location, and Davis assuredly replied «Sure, give me 2 mins and I’ll answer any questions you may have.» (You can almost hear him smile with kindness) Grateful to speak to a straightforward individual, I drove there. When I arrived, irregardless that there was a full house, Davis took stock of my presence and adeptly greeted me, took my paper and keys, kept the customer he was with engaged and a priority, and then within 5 minutes delegated my car return transaction to an available associate named Vatche.
Vatche too is a rare breed of good customer service reps. He seems to *care* about his job and THAT translates into being a great brand ambassador. The 3 C’s (courtesy, control & charisma) apply to Vatche here as well. We walked out to inspect the car together, all the while he kept our interaction light, genuine and meaningful as he was going down his checklist. We walked back inside and he efficiently & effectively explained any details regarding residual payments I am responsible for.
Giving your employees «standard protocols» doesn’t mean they will effectively execute them, but when your employees set & meet outstanding bars of customer service, you’ve got yourself an invaluable ambassador. You can’t buy pride. Hats off to their supervisors who provide them both with the environment to succeed.
**Shoutout to all the team reps there who smiled and greeted people coming & going in a high-​traffic branch. I acknowledged your hustle. Your collective happiness keeps the air light and productive.

4:00 PM.
Soloman at Enterprise — «We don’t have any small cars to switch out but my boss says to call back at 5:30»
5:30 PM.
Me — «Do you have small cars?»
Female employee, wish I got the name, at Enterprise — «Yes we do»
Me — «Okay I want to switch out from a car the other enterprise gave me. It’s too big but it was the only one they had»
Enterprise «Let me put you on hold»
Hold lasts 20 minutes, place about to close, and I never get to switch out.
Liars. Terrible company.
They could not care any less about customers. Take it somewhere else.

Don’t upsell me brah. Came in w my boyfriend for a rental. Frat boy tells is how losing a key costs a ton of money, how getting a dent is super expensive, how scratching the car will cost me. Using fear tactics to get a sale of insurance on the car, not appreciated. Buyer beware the upsell. They did it to me. They will likely do it to you.

Great experience, walked in without reservations and they provided Dodge Gran Caravan for all 7 in my party, truly a Blessing!!!

I often rent from Enterprise, and overall, have had decent experiences with them. This location, though, just seems off.
Due to my car being in the shop at the dealer, I ended up getting three rentals with this Enterprise location within the span of a week. They are not shy about upselling their insurance. One of the reps told me to do the standard Enterprise walk-​around, and before I was even done, shoved the rental form in front of my face to sign off that there was no damage. (Ironically, that car had the most damage of all three cars I got that week.)
Another rep, I think his name was Mark, was friendly enough. I just don’t like how hard they push getting their insurance.

Excellent service! I went in on a busy Saturday and witnessed the employees handle rude customers with such kindness and grace. When I dropped my car off on a BUSY Monday morning, the staff processed everyone (10 – 12 people) with a smile in a quick and efficient manner. Definitely star team! I’ll definitely choose this Enterprise location for my next car rental.

I had a recent fender bender and the collision center set me up with Enterprise to take care of my rental car needs. Enterprise picked me up from the collision center and then took me there after my car was repaired. It was a good experience from beginning to end. I was treated well both times I was at the rental facility. The gentlemen who helped me were competent and had nice sense of humor.

Terrible service. From not picking me up to having me wait 25 minutes for my car when 8 other people came in after me to get cars and were on their way while I was still waiting there.
I finally called Hertz down the street and started walking down to get a car from them when they magically called me to tell me my car was finally ready.
Usually 5 starred but new personnel make this one suspect now

Was sent over to Hertz for a car rental through State Farm asked for an upgrade because they wanted to give me a Hyundai and I drive a BMW but the girl who worked there was no help and I was the only customer there. Boyfriend got on the phone with State Farm and argued that they were looking out for their own convenience and not ours when the accident is the other party fault and this is the other party insurance by the way. Anyhow we walked out went to Enterprise next door and the girl who worked there handled everything for us. She got on the phone with State Farm and everything went through fine and hooked us up with a GLA Mercedes 2016 sweet.

Worst place ever, dropped the car there, about 2 pm on Saturday. And then the staff asked me if I needed a ride back, I said yes, if you could send me back to las tunas drive. She gave me very bad attitude and look at my parents, how about these two. So I understand that u have to be off. Not pushing u to drive me more than two miles to against ur policy. Just let me know nicely.
LOW

There isn’t much to say about this place other than the following:
There is one nice young man working on the staff here, however the rest are a group of self-​inflated, manipulative jerks. It’s clear that this behavior comes from the manager, Brian.
In dire need of a vehicle due to trying circumstances, a vehicle was rented through Costco by my father for me. When I arrived the staff seemed ill prepared and distracted by each other. Once asked for payment I said that I was under the impression that it had already been taken care of. To establish this I had to have my father call them to confirm payment and the reservation. After speaking with my father they were unaccomodating and began to ask me personal questions about my finances in an inappropriate way. I did not feel comfortable discussing with them, as several of them interrogated me, and I do not feel that because I am requesting a service I should be forced to answer questions about my reason for needing a car and my bank account balances. After a brief exchange I told the manager I would take my business elsewhere and walked out. After my departure the manager accused my father, over the phone, of trying to pull off a scam.
Unfortunately my drivers license was left behind and I had to return to obtain it. It was given back to me as the manager appeared to be pouring over it and writing something on a piece of paper. It looked suspicious and furthered my frustration and discomfort with the group.
This bullying situation was uncomfortable and unnecessary. I can’t believe it is acceptable how business is run at this Enterprise. I will be filing a report to Enterprise corporate for violating and poor customer service as well as slander tomorrow.
I suggest anyone that reads this review avoid this Enterprise location.

So I’ve been to Enterprise twice, once when I was referred by the dealership, and again when referred by a body shop. My experience has been mixed.
First time they charged a ridiculous amount for a rental and really pushed me to take on the insurance — which, I mean, if you want it, you should get it. But they REALLY push it.
The second time I was referred by a body shop owner who worked out a deal with them beforehand where I would get a lower rate, and Enterprise was NOT happy about it. They acted like I was practically getting the car for free.
So of course they proceed to give me the worst car they have on the lot. This thing is beat up and has the front fender severely damaged, scratches all over the back, and the worst part was it only had ¹⁄₈ tank of gas! Once I mentioned the tire was also low, they offered to give me a different car. The second one was much nicer by comparison.
Once the manager got involved they were much friendlier and made sure I was a satisfied customer, which is honestly the only reason why they’re getting 3-​stars and not 2. Just be wary that this Enterprise location apparently thinks everyone is out to screw them so the ground staff gives a little bit of the ‘tude. Oh, and don’t pay with a debit card or cash, or they’ll ask you a million questions about your personal life.

Enterprise Car rental is the best. The folks at this particular location is the best.
I am a frequent renter at this location. The staff go beyond what is required of them.

Look it takes ALOT for me to rent a business one star (if you see the rest of my reviews I tend to rate 4 – 5 stars). I don’t like to do so because I think all businesses deserve a fair chance and like to give businesses chances to rectify their mistake. However after multiple calls back and forth I am fed up and unfortunately using Unilocal to express my frustration.
I got rear-​ended back in May and the insurance company set me up with a car rental here. Even though I was literally 1 mile away from the business, it took 2 phone calls and an hour later to be picked up. I was willing to let that go thinking ok they must have been really busy as it was the weekend before EDC so people were renting cars back and forth.
After checking out and returning my car, I received a call from Enterprise in June that my credit card would be charged because I returned the car later than the insurance company allowed me to rent the car out for. I immediately called Enterprise back to explain that the body shop took longer on my car than the original estimate and that they had already submitted the paperwork for an extension on the car rental to the insurance company and they had approved it. The lady I talked to said she would check on it and give me a call back. Never received a call back from her. I then received another call one week later from a different person saying that my credit card would be billed. I explained to them that I had already explained my situation to someone else. Ther person then reassured me that they would call the insurance company and told me not to worry about it.
Then on July 22 received another call from Enterprise saying that I would be charged. By this time I was frustrated. I again explained to them my situation and even offered to call the insurance adjustor for them so that things could be straightened out. Dominic (I asked names this time) assured me that he would call for me and that I didn’t need to. On that day he kept me up to date that he called and was waiting for their response and would call me back when he heard something. I even called the body shop and they assured me they had sent in all the paperwork about my extension for the car rental and the insurance company had approved the extension. Never received a call back and assumed things had worked out (my mistake never assume people you must double check!)
Just received my credit card bill and lo and behold I was charged on the day that Dominic assured to me that he wouldn’t charge me until he worked it out with the insurance company.
To better improve services Enterprise, please when your agents assure you they will call you back and not charge you please make sure they keep their word! Or even if they did charge me at least call me and tell me and explain the situation instead of me finding out through my credit card bill. I was more frustrated with the lack of communication between the agents and myself and having to explain my situation multiple times.
I do want to note I had no problem with the rental car itself and the check in and check out process. So if you are just strictly here to rent a car without having to go through insurance then I would recommend it. But if the insurance company is forcing you to go here I would ask if you can go somewhere else.