Hertz Rent A Car

I’m definitely a Hertz fan now. I never thought to rent from Hertz before. Figured it was mainly for business customers and probably too expensive. Always rented from Enterprise in the past. Boy was I wrong! We live within walking distance from a Hertz Rental Car and decided to try. What a difference from Enterprise! Such nice employees who get you in and out in record time. Car is always ready. Check out is just as easy and seamless. I wish I could remember the names of the two employees who helped us both times we rented. Very courteous and pleasant. My new go to rental car place. Thanks Hertz!

Perfect service and experience! Car went to the shop and needed a loaner for 5 days. Jon Garcia at Hertz Pasadena made my car rental experience as enjoyable as possible. Made me a great deal on a wonderful car with full comprehensive insurance coverage with no deductible. In and out quick, simple and hassle free. Will definetly recommend ppl here and return myself! :D

This is the best place to Rent a car in LA i feel
And Sameer is just Awsome he is so helpful and Friendly.

You rent from Hertz because of the service. This office doesn’t pass the Hertz bar — it is more like the low-​cost agencies. I waited 45 minutes for my car, and I am a Gold Club and President’s Club member. This means they’re supposed to have your car ready and all you have to do is show your driver’s license. Supposedly no waiting. The two people behind the desk were chit-​chatting with customers and each other. When I was finally served, they still had to wash and vacuum my car. I got less than a half tank of gas.
The office could speed things up considerably by at least having the Gold Club members’ cars ready to go, as other Hertz offices do.

Extremely disappointed with the service I received this morning. I arrived around 845am on a Friday morning. I was greeted by a kind women who asked me my name and checked me in and asked me to have a seat. At the one there was around 5 people sitting down. As I heard numerous people going up to the front desk asking how long their rental would take, the people responded that there where no cars coming in till 10am. Now I thought to myself that I would had a car waiting since I made a reservation. Impatiently waiting to be called up, I asked the clerk if my car was there. They finally addressed the elephant in the room and told me 10am. Called enterprise down the street and they not only matched the price but had a selection of cars to choose from. Saved by the bell.

Waiting for an hour and still haven’t got a rental even though I made a reservation. Also under age of 25 (not by much) and got charged almost $ 200 more not a happy customer… One hour later got the rental a few upgrades with no charge (I think because they didn’t have another car) but that was nice of them.

Staff: Friendly and the woman at the front desk greeted me as soon as I entered. There was a wait and she put my name down. Another gentleman got to me in about 5 minutes or so and was prompt to get me set up. The corporate office doesn’t seem to have things together and these guys really do their best to make it work. [5/​5]
Service/​Product: The gentleman helping me told me the car I had rented (midsize) was on its way over and would take about 15 – 20 minutes. I was on a schedule so opted to get a smaller sized vehicle. No big deal. Things happen. But I did have to mention if I would get an adjusted rate for the smaller car, and he was like, «Oh yeah!» So, not sure if I would have been charged a midsize rate for a smaller car if I hadn’t mentioned it. [3.5/5]
The gentleman hooks me up with a smaller vehicle but told me that it needed a quick oil change at a place less than a block away and told me to take the vehicle there. Okay… doesn’t sound like a big deal, but still a hassle. He made it sound quick and painless so sure, why not. So I go there, a little lost as to who to give it to (first garage on your right if they ever ask you to do this for them), and they tell me to wait. The mechanics and everyone are super friendly, but by now I’ve been waiting over 30 minutes and still waiting. Should have just waited for what I had originally booked. I’m not on a tight schedule but for someone who is and had to go through this, I’d imagine they would be extremely upset and frustrated. If it really was quick and painless, then it would have been okay with me, but the whole ordeal from beginning to end, from Hertz to leaving the garage, took me about 45 minutes. [1/​5]
Overall average [3/​5].

If you what to valued as a consumer then don’t come here. I was charged on my card on a Sunday when I couldn’t even return and again the next day before it was even time to return. Causing me a great deal of stress. With no value to my feelings they told me there was nothing they could do for me. I had always had a great experience here but not with the front desk Apirl and the manager was not very helpful. Go up the way to enterprise or anywhere else.

I have updated this review with an additional star since my account has finally been credited!

I am happy with the customer service at the Pasadena location. Renting a vehicle here was easy and being an AAA member I was given a good discount as well.

They are helpful with my car rental. They took care of my rental, I didn’t have to do much beside picking it up and draping it off.

The facility: OK
The service: Good They spent 15 min in the car explaining bells and whistles. Owners manual in the glove box. we had to override auto headlights in Northern CA.
The car: HATED the car. It was a dodge charger and the inside was so small it was like being in a coffin. The side mirror blocked my view. I will never rent another Dodge Charger.
return of car was smooth. would rent from them again, but not this dodge charger.

Bathroom needs :
1– towels in the dispenser not in the boxes that are in my way when I try to pee
2– A hook for my purse I don’t want to put it on the floor
3– proper cleaning crickets everywhere
4– adequate storage for all the boxes
They were here last month as well when I rented so it’s obviously not a temporary problem .
The last time I rented the car they gave me was broken and I couldn’t put the seat back (2015 Nissan Altima) I called right away to tell them.
I had called a week in advance to reserve the 2015 Altima again they gave me a reservation number and I even called the day before to remind them that I wanted the Altima
But oif course when I arrived at 4pm on time they said they did not have the Altima .
They tried to stick me in a Dodge Charger (too much gas)
So the alternative was a Chrysler 300 w leather interior .
Charged me $ 7 a day additional which was fine because I’m driving a disabled veteran senior all the way to Arizona and his comfort is important to me .
Tim was very nice and professional and took his time with me. He explained the car to me and the xm radio which I very much appreciated because long drives always require good music. I will do a second review when I return the car hoping all goes well on our trip.
So it’s the next day and I’m back ¹⁰⁄₂₄
Because the car they gave me only gets 19 miles a gallon .
The NISSAN 2015 I originally reserved gets 34 mpg. They are really crowded .
I’m happy to say there is finally a NISSAN Altima available. But since they are so crowded and the manager called out there is a very long wait. They are doing the best they can.

One star for nice & efficient front desk staff. One star for a comfortable facility. No more stars! We waited an hour for our car to be washed and cleaned and ready. I have never had to wait for a car after check in at the counter!!! We had a reservation with a start time and an end time. One hour was cut out of my vacation sitting in a car rental waiting room. Tick tick tick. Ugh!

Terrible experience. Messed up my online reservation. An hour later I’m still waiting for a car because they don’t have any cars available. What’s the point of a reservation??? Late for work, missed an important meeting. No respect for my time! Very disappointed.

If you value your time and think customer service is important, then this is not the place for you!
I had a reservation for 7:30am and sat in the lobby until after 9:30am, because they said they did not have any cars… the main problem was they DID have cars in the lot, but those were for «reservations».
As I sat in the lobby and listened to the two people at the counter get more and more rude as the morning went on, I found it especially disheartening that the only response these staff members appear to have been trained on was a rude and unsympathetic one!
As a loyal Hertz Gold Member, I would always suggest Hertz, but would strongly suggest that you avoid THIS location at all costs!!! In my opinion, the staff is incompetent and the manager just wants you to go away. This is especially humorous since the counter staff doesn’t seem to care how long you sit and wait.
Deal with his location at your own peril!

I definitely made a reservation to pick up the car at 10 am and not 11 am for a reason. Considering the reservation was made about 3 months in advance, I really had high hopes that this would have been a easy thing to get done. I was going to try to wait until I finished my trip to leave a review, or at least until I actually got the car, but after seeing an hour’s worth of customers come and go (with their cars) I think I’ve seen enough of this company to form a pretty solid opinion.
…and dude keeps telling me «they’re finishing up with your car right now»…ummmm…so why am I not holding a set of keys or signing any paperwork right now?

Hello !
This happen Monday June 15 in the afternoon around 4.50pm I don’t recall the rep name but his was African American men & I believe the manager was there a young Hispanic women they were both in front desk helping customer! Appreciate the attention

I purchased my second hertz car at this location last month and it was a great experience. I need the process to go through quickly and Jerry was v helpful & accommodating.
For car sales, hertz has the best prices for like new cars. I highly recommend.

This is my preferred place to go when I need a rental. My only jist is that it is often understaffed. So even if I have a reservation, I get here ahead of time so that they can process me through the system.
My last visit here was great as usual. I had been an a car accident and they were able to get me a car no problem. They made sure that it was within the range so I didn’t have to pay for anything and asked me once if I wanted insurance and didn’t pressure me. I do enjoy coming here! For being so over worked, the staff here are all friendly and helpful.