Forever 21

The service here at this Forever 21 is beyond excellent! I was here at the shoe section when this girl asked if I needed any help. I forgot to look at her name tag and I forgot her name but she was a petite girl with curly-​ish hair and looked Asian, perhaps Filipina? Well anyways, I asked her if she could help me find a particular shoe in my size and she tried her best to look for one for me, which she did. Then I asked her if they still sell the Platform lace up boots that are similar to the Lita shoes by Jeffrey Campbell and she said that it was only available in the fall and winter. I ended up buying gladiator style flats that were beyond cute. The girl who manage the fitting room was also nice as well as the cashier girl with the winged eyeliner that slays.
I will come here more often because the service here is A1 (;

This is the craziest Forever 21 I’ve been to. It was a wonderland for me as a teen. It’s huge, and each room has a different theme.

They have great customer service!!! I was looking for a specific shirt which I tried in the puente hills mall location. They don’t have my size but told me to go check out the location in West Covina cuz their system shows West Covina location have all sizes. I drove there and told by their staffs they don’t have any. They told me it shows in their system they do have all the sizes, but they couldn’t find it. The fact is they didn’t even put the effort to look for it… They told me to check out one section after one section of clothes myself… Anyways, I tried calling the location in Brea and Arcadia and was told they don’t have it. They never really take the effort to help out looking for that shirt… I understand it’s kinda annoy haha BUTTT the staffs at Pasadena location really took the effort in helping me to look for my shirt!!! The staff told me that they do have the size I’m looking for through phone. Although I was told they don’t have the color I’m looking for, I appreciate their efforts of trying!!! Cuz she showed me she found the shirt but in different color!!! THE BEST FOREVER 21 staffsssss everrrrr
She even kept apologizing to me
But girl! You’re an amazing staff!!!
I appreciate youuuuu

This is my favorite Forever 21!
It has two floors, but to be honest, I rarely go to the second floor since it tends to have outdated clothes. I admit that it might be overwhelming to go to the various sections (e.g. shoe selection) of the store, but you will encounter that same problem at any Forever 21. I will always return to this Forever 21!

Massive Forever 21! I stopped in looking for a certain pair of pants that I’m waiting for another location to have ready from a display mannequin in my size. Unfortunately they didn’t have them as they all carry different selections. I did however find their shoe selection was huge. I have never purchased shoes from here and laughed it off with my boyfriend that last week I was at Schutz and this week I’m snagging platforms from Forever 21 (speaks to my high, low mix and match style) but they had some really cute, really inexpensive shoes. We’ll see how they hold up. Hopefully they aren’t a one wear pair.
Like nearly any store they are hit and miss. There are many times I can’t stand to stay in this store for more than 90 seconds because the quality of fabric repulses me, there are other times I grin and bear it and end up finding a couple items that I like at very reasonable prices.
They also have a huge accessories section with tons of options.

It’s strange to me to find a big Forever 21 hidden away, but I’m not complaining because I like that it’s not as crowded as many other Forever 21s I’ve been to.
This place is always stocked and super clean!
Staff members are really helpful and friendly. I always enjoy my time at this location.

I usually always have a good shopping experience here, but today when I went in I had a different experience! First, while I was standing looking a a few different items a man came from the back with items in his hand and he was looking down on his phone, almost ran into me and then walks away. He did not say «excuse me» or «I’m sorry» which I found very rude. Second, I was in the same section for about 10 mins and at least 4 or 5 different employees walked right passed me, not one asked if I needed help with anything, am I finding everything okay! At check out everything went smoothly and cashier Libia was very nice and friendly!

I used to hate this location 8 years ago because it was too big and disorganized. Fast forward to 2016, I went here last Monday. I was looking for dresses for my mom. An associate named Josh was such a big help. He helped me locate it on the computer then on the floor. It was really nice of him. Usually retail people couldn’t be bothered specially when they’re doing something but Josh was more than happy to assist me. In case, you want to know who Josh is, he’s the one with the perfect brows ;)
The store looks organize and clean now. It’s also easier to find a merchandise now.

I wish I could give a negative star, unfortunately there is no option for it. This is for the Pasadena Forever 21 location. Here is the issues with this company so called Forever 21:
1. When they asked you for your number to call you back, THEY DON’T CALL YOU BACK.
2. They don’t check merchandise for customer on the WEEKENDS… REALLY?
3. They are good hanging up on you when you asked question.
4.When you’re in the store no employees ask if you need any help.
Forever 21 has the worst customer service. Their employee’s are so damn lazy. They can’t provide good service to the customers.
Cooperate office of Forever 21, you need to retrain your sale people to provide a better customer service and help customers if they call in by phone it doesn’t matter if it is the weekend. That is why you guys hired and pay this people to work and give good service to the customer. As a big retail company you have the worst customer service.

My venture here started out fine, with helpful stores people walking about. But then I got to the dressing room, and told the people there that one of the items was for SURE going to be purchased. I was instructed to put it on a rack that was unlabeled, and when I got out, the item was gone. I was given a vague «oh, I think someone put it back» as explanation. Another person was called to help look for the item when I said I wanted it, since it was a specific size and the only one: this person was completely rude and unhelpful, and even wandered off during my search to go laugh and chat with another employee. The item was gone, snatched up by someone else: with an apathetic non– apology and zero assistance in finding it. It was a gift for someone I wouldn’t have time to ship.
So…if you’re shopping here, hold on to your things. The stores people will lose them, and then shrug at you.

I just wish they had more to offer in the plus size departments of these stores! Especially in the bra and panty department!!!

Aavin the manager was extremely professional and helpful!!! Thank you. Will be back here.

Bunch of cool clothes for me to get ready for my weekend… girls if u want your man to look at you with puppy dog eyes then get some of these closthes… customer service is the bomb

I’ve been to this Forever21 location about a handful of times, on this particular day, I needed to make a return and since i was in the area, why not.
I bought the cutest pair of running shorts at the Glendale location but they didn’t have my size, so thought i’d check and see if they have it at the any other store. The cashier at the Glendale store was nice enough to give me a 20% discount at time of purchase, original reason why i wanted to buy the shorts in the first place. He assured me should i need to exchange the item, it would be an even exchange. Awesome. Walked in to this location (Pasadena), found the shorts in my size and went to stand in line to make my exchange. There was only one cashier and it wasn’t busy so i thought i’d be in and out. I must’ve waited in line for 10 minutes! there was 2 girls (friends i guess) who took forever to check out. The cashier didn’t even acknowledge me, apologize for the wait or bother to let me know there was another set of registers at the other side of the store.
Finally, after the girls left, i walked up to the cashier and he still wasn’t ready to help me. ‘I’ll be with you in one moment’ as he took another 5 minutes to finish up whatever else he needed to do. As soon as he was ready to help me, I explained to him the situation, I gave him my receipt. When he rang me up, he told me I owed $ 2.50, it wasn’t until a second later I remembered the coupon I was given. I let him know and he said ‘I’m sorry, we can’t honor that, you owe 2.50′ i said ‘no, the other cashier said I could make an even exchange, that’s why i bought the shorts in the first place’ he kept insisting that i owed them, finally after forever, he called the manager and the manager came over, with a very high and mighty attitude, didn’t even say hello or ask what the problem was; adjusted the price and walked away. The cashier didn’t even ask me if I needed a bag, just threw the shorts at me.
Never have I ever had such a bad experience at a Forever21 before, this is enough to make me not ever want to visit another store ever again. I don’t know if this particular cashier (and manager) were having a bad day, but to be so rude to your customers because of it? Unprofessional. I used to work retail before so i know how bad some days can get, but leave all that at the door. I’m usually never one to write bad reviews about things like this, but this was ridiculous.

I grew up shopping at forever 21!!! The name speaks for itself!!! This is will always be my go to store for all my fashion needs! The Pasadena is my fav store! It’s close to my house and it 2 stories!!! The nearest parking structure will be on delacey with 90 mins free parking. Walking distance is only 5 mins away. I can always find something in the store. The place is organized and they have a large changing room so you don’t have to wait. I have no problem finding things here that actually fit! The prices are reasonable and also depending on what type of material you buy. They have high end and low end clothing lines. F21 prices used to be dirt cheap! But since they have done so well over 20 years, the prices continues to rise. They offer not only clothing, but they have expanded to men’s clothing, accessories, jewelry, shoes, lingerie, make up, etc… They even sell candy!!!
My fav spot is running upstairs to the clearance selection. I can always find a hidden gem and take advantage of getting a bigger bargain. There are tons to sort through. If you have the time, I’m sure you can find plenty of items to buy. I found a cute black bikini too and marching bathing suit for only $ 16!!! That’s totally a steal!!! Score!!! Lol.

This seriously has to be the best Forever 21 I’ve ever gone to. Obviously, if you’re shopping at Forever 21 you know what you’re getting — cute, trendy pieces that aren’t great quality, but are cheap and great for going out or chilling.
I’m really writing this post though to compliment the organization of this Forever 21. It is HUGE — like, two full stories — which could easily get chaotic and overwhelming (we all know how much merch Forevers pack into their stores), but this one didn’t feel disorganized at all. There are different rooms that each have different themes, and it’s easy to navigate. Pretty much all of the clothes were folded or hung on hangers, which made the shopping experience much less hectic and enjoyable.
I was just about to turn my back on Forever 21 because I normally feel flustered, but this one has restored my faith! Great job, Pasadena Forever!

This forever 21 is way better than the one in the malls. Its huge (2 stories) and organized. They always have lots of really cute jewelry for a weekend vacation somewhere. The staff always seem confused about everything lol but its entertaining.
Most of the time it is hard to find someone to assist you (help finding item, reaching item etc). Front cashier clerks are (mostly) friendly

I’ve always been a fan of Forever 21. This particular store, located in Old Town Pasadena on Delacy close to Union, is no exception. Clothes and/​or accessories from Forever 21 are not of the best quality, but they are so cute, and affordable! I have bought clothes from F21 for years, and I’ve never had a problem with any of my purchases. If I’m trying to find excellent quality, genuine leather, brand names, etc., this is not the place to go. BUT, for cute, fashionable and cheap clothing and accessories, F21 is always my go-​to store!
This particular store pretty big. I’m happy they finally have a Men’s Section (it’s probably an eighth of the entire store)…my boyfriend can at least stay occupied for a few minutes. That being said, they probably should add more chairs for the men to sit and wait.
The only issue that I’ve had with this store is the occasional bad service. Most of the time all attendants here are so helpful, friendly, and nice, but there have been rare occasions when my friend and I have been looking for one item and they didn’t try very hard to find it. It’s especially hard because their items, which are normally in in a designated area, can sometimes be completely mixed up. Again, this happens rarely.
But no matter what, I will always be a fan of Forever 21.

I can easily spend a few hours here although I try to resist the urge to. There are two stories with many different selections. The best part about this forever 21 is the size of each section for the specific departments.
As for parking, I recommend parking at the structure by Tiffany’s/infront of Buca de peppo.

I haven’t shopped at a Forever 21 store in a few years but happened to be in area and the sports bras in the window caught my eye so I stopped in. Hey, a girl (and her girls!) can never have enough sports bras! This Forever 21 is HUGE. There are 2 floors, it is very spacious, overall, they nailed it with retail square footage and layout of this location. I scored with a couple of new workout items and a few pairs of fun earrings for my upcoming Trinidad Carnival trip.
I have to be honest and say I was kind of annoyed by the sizes available in the non-​plus size section. WHY WHY WHY in the «regular» section are they filled with 96% XS and S sizes??? What, does Forever 21 cater to mostly super skinny chics? If someone needs a size M or L why are there so few available? And I’m not talking about the clearance/​final sale racks or specialty items, I’m talking about the regular priced normal items. Oh, you gonna try to say it’s all about «supply and demand»…“the M and L sizes sell out first”. Please! If that’s the case, then you would think they would offer MORE of the sizes that sell out first so the racks aren’t FULL to capacity of sizes not selling. I wasn’t even looking for anything special, literally just some workout leggings to which they had a billion of them (in friggin XS and S!!!)! Out of all the styles that I was open to purchasing, I combed my way through about 60 – 70 XS and S leggings in various colors and was lucky to find 1 M and 1 L that I purchased. Both fit me just fine so looking in the plus sizes wouldn’t have worked as far as providing more options.
If I’m in the area again (or if I become a skinny bitch!) I *may* stop in to this Forever 21 again. But I must admit, the limited size selections didn’t leave a great or «come again» impression on me.