Futon City

I bought a futon here and am happy with it. There were many frames to choose from. This place also had a decent selection of futon mattresses. They didn’t have too many futon mattress covers to my liking, and most of the ones available seemed like something our of the early 90s. But overall, the quality of the futons was better than that of Ikea.
I ended up buying a frame, mattress, and a cover. I also paid for delivery and assembly. Even though I came here after work around 5, I was able to have the futon delivered and assembled that same night. The guy that delivered and assembled my futon was an hour late, and I was unable to get a hold of him, so that was frustrating. However, once he got there, he carried everything in and assembled it quickly.

I’m reposting my review of a couple years ago, because Unilocal no longer factors it in, and I don’t know why — maybe because I’ve only posted two reviews:
«I agree with what Patricia E. said — this is my first Unilocal review — David’s products and service are excellent enough that I said, «People have to know about this.’»

The guy who helped me was very nice and we love our new futon. I didn’t price shop too much, but it seems as though their prices are pretty fair with what’s out there. They even delivered the futon the next day just as I requested.

If you are looking for service with a capital S then shop here! I really appreciated the owner David letting me take my time choosing a futon mattress & cover. He didn’t try to «sell» me and left me alone until he could see I was ready. Then, not only did he deliver it, but he spend 45 minutes fixing a problem I had had with my frame of 15 years! A frame that he hadn’t sold to me! I was his last delivery of the day and as tired as he was he took the extra time to make sure I had a good night’s sleep. I will definitely make FUTON CITY PASADENA my go to shop from now on.

Do not do business with this store.
My initial experience with Futon City was fine; my wife and I looked at a few mattress and frame options. The sales person (David) was nice but we eventually decided to buy elsewhere; however we decided to have them make a cover for us. I contacted them on a Friday to order and was told it would be ready by Tuesday. I told them that I would not be able to make it until the following weekend and they said that was fine. When I contacted them on that weekend to pick up the cover they couldn’t find it. David said he’d contact the main store to find out what happened and get right back to me. An hour passed and I didn’t get a call so I called back for an update. Turned out they sold the custom made cover without telling me. I was livid; not only did they sell a custom cover I needed they also didn’t call back immediately to let me know what happened. David said they could have another one made for me, it would be ready on Monday and he would personally deliver it Tuesday evening and sell it at cost. Against my better judgement I agreed to this arrangement. Tuesday night came and went and the cover never arrived and I never got a call. Wednesday I called and found out the cover wasn’t made yet and it would be ready Thursday morning. It was, I picked it up, and left.
There were so many problems dealing with this company. They sold a custom made cover, they grudgingly sold it at cost, didn’t call me back when they had bad news and didn’t keep me updated when things weren’t done on time. I understand that things don’t always go as planned when running a business but when that happens make a point to apologize and take care of the customer. Any offers to take care of me were done grudgingly and with little sense of how badly they screwed up.
I have not had a chance to put the cover on the futon yet. If it doesn’t fit properly I’ll petition Unilocal to allow zero star reviews.
Again, do not do business with this store.

So my husband and I decided to buy our futon cover here, and let me tell you i am now SO GLAD we didn’t buy our futon and frame here as well. We had a cover custom made, and they then sold said cover out from under us. So this meant my husband got to drive to Pasadena on a Saturday to be told «oops, our bad» but they then said «we’ll remake the cover and deliver it to your apartment on Tuesday night» and we figured that seemed fair.
Well last night came and went with no word (or futon cover) from our friends at Futon City.
Now they won’t return my husband’s calls about trying to actually get our mythical futon cover and all I can assume is that they sold it out from under us again.
So; Futon City — totally nice and awesome to you until they get your money. Then all bets are off. I am –so– glad that we’re only having to deal with this nonsense over a futon cover and not a futon cover, frame, and cushion because that would be an absolute nightmare.

I needed a new mattress and cover for my futon and called several places. One told me that they had no sample mattresses for me to try and that I would have to buy one before they could ship it to the store for me to pickup. No, I think not.
I found David at Futon City to be kind, patient, courteous, and low key. He had many styles, makes, with every imaginable fill inside such as cotton, foam, blends, with springs, individually wrapped springs and more. Never once did he try to push me to specific mattress. He was very knowledgeable and confidently answered all my questions.
No, I didn’t go with the cheapest mattress they had. I chose the one I liked the best.
I spent much more time in the store than I intended and David never rushed me. When other customers came in, he politely asked to be excused and came back if I had another question.
He even let me take pictures of the materials for the covers for me to send to my decorator to make sure it would blend with the rest of the room. He discounted the cover set and included extra pillows. Then when my decorator called back, he not only agreed to a custom top and bottom color combination, but kept it at the discounted price.
I was so happy with the experience that when my best friend said he needed on, I recommended that we go see David. He, too, was so impressed that he bought a whole new futon and frame.
Thank you, David and Futon City!

This was some of the easiest large-​item shopping I’ve ever done. This particular Futon City is crammed full of futons. There’s not a ton of space to move around BUT you get to see a lot of what they offer. They also have a catalog with colour pictures and a website you can peruse. I’d already seen what frame I wanted on the website, but I didn’t know that it came in a couple of different colours! The guy who works there, David, is super helpful. He didn’t rush me when I was trying to pick out a mattress. Did you know they make futon mattresses with springs now? Neither did I! That’s what I ended up getting because it’s VERY comfortable. They have a few shelves of futon covers in stock AND there are a bajillion swatches of fabric that you can choose from to have a cover made. If you don’t already have in mind what you want, you could spend hours looking at those.
And yes, for an additional fee based on distance, they will deliver and set up for you.
Overall, great service and great selection.