Ortho Mattress

We bought mattress there a couple of months ago & had a great guy help us who took the time to really help us find the one we really wanted. Ken took the time to help us understand & explain how they work. So we can make the right choice! Thank you Ken for a good night sleep!!!

We walked into this store not excepting much after just having a very poor experience at Mattress City across the street. At Mattress City some slimeball disrespected my wife and 4 year old daughter. As soon as we walked into Ortho this gentleman name Arthur greeted us with a big smile and a hearty hello. Super nice and unbelievably friendly and answered all of our questions and was beyond nice and was juggling three different customers at once and doing a superb job! Not once did i feel like i was being neglected. Buy your mattress from arthur! Love this guy!

The worst customer service that I’ve experienced. The sales associate never introduced himself, he was an African American. I was shopping for a mattress and was unsure of what I wanted. The sales associate was very snarky and any inclination that I had of buying a mattress from the store was gone. Meanwhile, the other associate was laying on a mattress in the corner with an iPad or tablet in his hand. I would expect management to have better training and standards so that their sales associates would not be allowed to ruin customers perception of the store with such an unpleasant attitude. As a result I would never recommend anybody to come to this store.

Just got a king mattress set here and Les was awesome in helping us out to find the right bed and comfort level for me. I would highly recommend coming to this store to purchase your new mattress.

Hey
I was really unsure about the mattress I needed and I was referred by my friend to this store
I went there and Arthur approached me and he was amazingly knowledgeable and can’t believe there is so much science nowadays in mattress buying
He made the whole ordeal in to a very smooth process like patiently heard my needs and then advised what I would need without any pushing like other stores that we can get same day finance and delivery etc and I would really recommend Arthur to all my acquaintances and he surely deserves A plus

Arthur was extremely helpful in finding a bed for my grandmother. We explained what we were looking for and he knew exactly what we wanted for her, and gave us a few options based on our price range, bed style, and other preferences. He made the process very calming and easy for us, and made sure my grandma was comfortable and got exactly what she wanted. Honestly the best experience getting a mattress! We are definitely coming back when we’re in need of another bed.

1^st time buy mattress — walk in. Arthur was helping us n he’s awesome. Got us so much great deal n we finally get the mattress that even beyond or expectation. Thanx ortho mattress

Les was honest and really helpful. Shopping for mattresses is not fun but I feel I got a good deal and I feel satisfied.

I was recently at this store looking for a comfortable queen/​king bed and found my experience there to be one of my best at a furniture store. Arthur was extremely knowledgeable and was able to walk me through the process step by step. He went over the various finance options and even was willing to check any Ortho store if they didn’t carry the exact mattress at their location. He made a painful process seamless and as pain-​free as possible. He definitely will not only be getting all of my future business, but I will not hesitate to refer all of my friends and family members to him as well! Excellent job for sure!

Really poor customer service… condescending attitude. Prices are probably about average. Customer services is hugely important especially if prices are not that competitive.

Extremely rude sales person. Kept asking too many questions and ordering us to try different mattresses. I have never experienced anything like this. I would not buy from this place even for free, rude galore
So I purchased a mattress from another location, after using it for 3 weeks was not too happy, had to pay 20% restocking free, I ended up paying $ 500 for the same mattress I was about to purchase from the Rosemead branch but didn’t,
Who needs this when we have free exchange and returns at Costco,

Arthur is the best. He was very knowledgeable and answered all my questions. He even brought up points that I was unaware of. I must say this was the most enjoyable mattress buying experience I’ve ever had. I feel confident in my selection because of the information Arthur had given me. There’s so much more in selecting a mattress nowadays. We will definitely be repeat customers.
Chuck Piscitelli
Arcadia, CA

This is a 5 for this specific store and for ARTHUR even though our mattress came late and we had to get a different one due to miscommunication on the behalf of other Ortho Mattress location employees. ARTHUR. That’s all you need to know, but if you want to hear about the roller coaster we went through, keep reading.
First of all, we’ve been searching for a mattress for a while and at this point I’m thinking we’re probably never going to get one because the hubby can’t be sold on one. We got in and immediately Arthur approached us (as every salesman usually does). Instead of just letting us walk around blindly sleeping on different mattresses he actually asked us what was important to us first (cost, best comfort, quality, pillow top? Etc.). As he let us sit on a few beds, he reminded us not to «waste time» on beds we didn’t feel like was the right one since we’ve been laying on so many. Good advice. Arthur gave us so much useful information about every bed we were interested in from how many coils to which hotels actually use that particular bed. His approach was unique and not overbearing.
Finally we were down to two king beds. One floor model (one that’s been in the display room) for more than half the price (orig. $ 2998, discounted $ 1200, but no warranty) or a new bed with a discount (orig. About $ 1600,discounted $ 1450 otd, 10 year warranty, plus ortho bed protector sheet). We decided to go with floor model because even tho it was the floor model we thought the discount was way too good and we don’t really care about warranty because we probably won’t even ever use it.
Problem 1: they couldn’t find the bed. Reminder: this is a floor model so not everyone has it. Well after waiting for Arthur to call several stores he finally found one in mission valley… near sd. They didn’t want to give him the bed. -.- something about having a hole in their showroom floor. Don’t you all work with the same company and share the same inventory!? -.- Arthur is frustrated and so are we. But he finally fixed the problem and got our bed but… No «same day delivery» as Ortho highly advertises. We’ll have to wait till Monday. So, Arthur throws in the bed protector. That was nice of him even tho it wasnt his fault. Fine, we’ll wait.
Problem 2: Monday comes around and we get a call. Bed can’t come in today. Gotta wait till Tuesday… at this rate I’m thinking my ass could go over there and pick up the bed myself! But patience is virtue so we’ll wait… again…
Problem 3: Tuesday… the bed we wanted has been sold! There aren’t any for us. -.-
ARE YOU KIDDING ME!? I’m soooo mad! I wanted to call ortho and complain but my man worked it out with Arthur and decided for the same price and delivery same day, we’ll get the other bed we were deciding between. The new, with warranty, original around $ 1600, dropped to $ 1450,now $ 1200. I wasn’t too happy and was going to write the worst review ever but at the end of the day I calmed down and realized Arthur deserved a good review because even though we were inconvenienced, so was he. None of this was his fault. It was the company and the other employees. When I got home, saw some pillow cases that were complimentary so that made the bruise hurt a little less.
Thank you Arthur. Seriously, Ortho needs more guys like you.
Ortho, please train everyone else accordingly. The mistake of one bad employee is a reflection on your other employees and the company itself. If I was a jerk I would have lumped up Arthur and whoever made those fore-​mentioned mistakes.

Arthur was very helpful, knowledgable and confident and made my transaction very smoothly. He beat many others in price and customer service not only did we buy one but two frames and mattresses. I highly recommend this store and salesman.

I needed a base for my bed in a pinch because Macy’s screwed up my order! Robert immediately and kindly helped me get what I needed the same day with price matching! The delivery was smooth and the bed is so comfortable! I am truly appreciate of his terrific customer service!

Came in today to shop for a firm mattress. Ortho mattress has a wonderful selection of mattresses! Arthur helped us out with our purchase. He was very thorough and explained everything wonderfully. Will definitely shop here again!

David was awesome and helped us decide on a good mattress for our parents. Great deal and saved us on a promo no sales tax.

Quite disappointed. I had purchased a bed here from David. Overall he is a decent guy. I went here on my day off to talk to him, and he offered his discount as he is a regional director, however because I wasn’t sure which bed I wanted to buy, I told him I had to hold off when my BF was getting off duty to decide. Ok, so he offers the discount if I go to his store in Glendale later on when BF is off. We go and place the order for a full bed, with 2 pillows which are great* (the pillows not the bed). Well, once we keep the bed for a week, we realized we needed the box frame too. So, of course because we didn’t place the order originally, we weren’t going to get the free delivery. So of course we had to go and pick it up ourselves. That’s not the best news but in all honesty, we didn’t place it so I can blame him. What I can gripe about is this:
Once we go there on my BF’s day off from work (keep in mind he comes from SD) we go to pick up the box frame, and purchase the bottom frame kit also. The guy there, doesn’t give us the price David quoted us. He actually charges me more, and tries to play it like he didn’t until I complained. Of course, when my BF had called in the order it was cheaper than what I had just been charged, and I kept asking why. Well the sales guy calls David who was busy with a customer, but I refused to just let it go. Finally he gets a hold of him, and now I have to do a reimbursement. Well, its not an immediate transaction, its actually one where they write on paper and I have to wait for the reimbursement. Talk about annoyance, I use CC processors you can automatically reimburse ok.
Next, before we leave and we examine the box frame, my BF asks a total of 5 separate times. «Are you sure this is the write one? The color doesn’t seem dark grey?» The guy answers «Yes this is the one David ordered». Okay– so we strap this thing on and drive it home. Thank god my home is only like a few miles away.
WELL, we get home and the thing DOESN’T MATCH! Now, if I wasn’t so irritated by the fact that the guy had overcharged me and that David took forever, AND THAT MY BF HAD ASKED AND WAS TOLD NO I probably wouldn’t have been on a rampage to want to complain. Because in all honesty, its covered by my bed frame. However, its the principle of the whole thing.
BF calls David first, who then tells him, we received the wrong one. And that the guy didn’t know that it was wrong. However, we could return it for the correct one. THAT IS CORRECT. WE could return. Of course, BF was like uh what? And then I got on the phone. Yes, David said that it wasn’t going to be worth it for him to lose money to send out the box frame to us. Meaning, that he wasn’t going to EAT the delivery charge.
Now keep in mind, WE ARE THE CUSTOMER. I understand as a business owner you have to look and consider $$$$ made and $$$$ lost. BUT BOTTOM LINE when you or your people mess up. You EAT IT. That means when your customer asks your people «Are you sure that correct?» and your guy gives us the wrong one YOUR FAULT. Telling me, that it was your mistake for not letting the guy know (as it turns out DAVID ordered it but didn’t SEND it to the location we went to pick it up at) it is still your responsibility. Then he had the AUDACITY to tell me, well you could have refused it. Well, I don’t work for ORTHO MATTRESS, we were not sure and were listening to a employee of your company. I don’t know if its the correct box frame. Seriously. So, on my bf and my own day off-​we had already wasted a whole 3 hours going, packing up, unloading, and arguing on the phone for this ridiculous piece of shit furniture from Ortho.
All in all– NOTHING WAS DONE. I refused to go pick it up, and he didn’t make any other adjustments. In the end, we have had the bed for a month and we aren’t too pleased. Now I already knew we would have to eat a 20% loss if we returned it, but I am pretty positive we were told we would get a refund. And now its a No-​you would lose the 20% and only get STORE CREDIT.
VERY POOR MANAGING SKILLS DAVID.
Never EVER buy from ORTHO. Very disappointed. Horrible business practice.

Took a look at this place. The manager was not in mood to answer my questions and I had a feeling that I would be ripped off.
Bought from Mattress city in old town area. More friendly and humble… better price

David was most helpful. Lots of information and not pushy. A surprisingly pleasant experience. Glad we bought from this store.