Gold’s Gym

Despite the Gold’s Gym reputation about bullies and Schwarzenegger wannabes, this Gym is extremely good and has none of those things people say, people mind their business and you are lifting on your own, nice equipment and well treated, It’s not as crowded as other gyms which makes it comfortable and the staff is friendly, The one on one coaching is also excellent! Gio is a great trainer and will work with your schedule to fit your needs not his, and will actually engage in conversation with you and you’ll have a good time while you work out, ask him to train you. Price could be cheaper but is the average $ 30 gym fee that any other place charges.

I only came in once to check the place out. They set me up with a trainer for the first visit. Rudy is an awesome personal trainer and I recommend him for any one! He kept me on my toes, motivated and the best part was some boxing exercises.
As far as the gym, it’s just a gym. Nothing special.
If you have kids, there is a kids club, but it’s a small closet size space kind of sketchy. The gym staff are great. As for me, I did not sign up here, the kids club alone was a huge decision maker, plus I like clean locker rooms, and special amenities.

I love this gym, older equipment from when gym equipment worked, plenty of weights, outdoor training area, and everyone is friendly. This gym is a refreshing alternative to the big box, DYEL and meat market fitness gyms. You know the one’s I’m talking about. Sure, the gym is serious and motivating but if you’re serious about your fitness goals isn’t that where you want to work out?

Today 10/​11/​2015 at 11:32 AM, I called Gold’s Gym and spoke with Danielle Ortiz about the mypath Gold’s Gym app. I asked her how to access the number of check ins. She stated that she did not know. I asked if there was anyone else there that could help me. Ms. Danielle Ortiz stated that she was the only one there today, which I know was an outright lie, as only minutes later I went into the Gym to see several other staff workers there including «David» and «El Roderick».
Ms. Danielle Ortiz began to repeatedly tell me that she does not know anything about the MyPath app in a less than personable manner, to put it nicely. It seemed as if she was not having a good day or that she did not want to be bothered with my questions about the Gold’s Gym myPath app. She finally put me on hold for approximately 14 minutes and 24 seconds. When she returned to the phone, she finally was able to show me to the check-​in area of the mypath, however she was not able to tell me how to review all 44 visits that were listed in the app. She told me to «just play with it to find out». LOL That’s some customer service, isn’t it?
How does Gold’s Gym expect members to download and use this program if the staff weren’t knowledgable about the products and services offered to the customers? Ms. Danielle Ortiz continued to state that she did not know anything about this app in a manner that was not very professional.
By that time my patience had ran out and I stated «That’s ok I’ll just delete it and move on». Ms. Danielle Ortiz let out a long sigh and abruptly hung up in my face! Ouch! That was nasty! You know what I mean? That humiliating feeling you get when someone hangs up right in your face. Perhaps Ms. Diane Oritz was having a bad day, but please don’t take it out on your customers/​members.
One crucial question Gold’s Gym would need to ask is — If this happened to one of our members, how many other members are getting sighed at? How many other members are getting hung up on? How many other members are receiving rude attitude?
So, I decided to come in and document who this Golds Gym customer service/​front desk rep is who answers the phone and treats Gold’s Gym customers in such a diffident, atrociously rude manner. I simply asked questions about the Golds Gym app that they are so vigorously promoting. I had no idea that was such a bother and nuisance to Ms. Danielle Ortiz.
While Mr. Jeff Suender and the other managers have really tried their best to make good on the past problems, it is lower-​rank employees like Ms. Danielle Ortiz who take away from any positive vibes the managers have attempted to build upon with Gold’s Gym customers, such as myself.
I decided to go on an do a check-​in as well as take pictures for Unilocal,so that any potential customers or anyone thinking of joining this gym can have some pictures of what to expect. These pictures were taken on a Sunday with very little traffic/​customers visiting the gym. Sunday is one of the slowest days, however, as you can see the gym has been neglected when the managers aren’t there.
Lastly, I found it interesting that «David» forbid me to take any pictures of the bathrooms, equipment and machines for Unilocal.
While I do not fault the local management on this as much as I am looking to Gold’s Gym corporate culture to make more efficient customer service adjustments. It is apparent that Gold’s Gym corporate culture is deficient in properly training their employees on the features of the products and services so heavily promoted as the myPath app.
In addition, it is very clear from thousands of reviews all over the Internet that friendliness, patience, and basic customer service skills are severely lacking all the way from the corporate/​top leadership down to the front desk staff.
In my two years’ experience with Gold’s Gym, this company has proven to be inconsistent with the treatment of me and other members. I have had to begin tracking and documenting every single transaction with Gold’s Gym, as the corporation and overall corporate culture of staff/​workers/​representatives are not always trustworthy.
I suspect that the local employees are treated the same way by their corporate masters/​leaders as they treat local customers. While Ms. Diane Ortiz has always been friendly in face-​to-​face encounters, her behavior in phone customer service is impatient, untrained and outright rude. You do not sigh into the phone and hang up in a *paying* customer/​members face.
I have been with this gym for a couple of years and this kind of treatment is not uncommon. Some do go out of their way to help you, however, this is hit or miss and very inconsistent.
I can be flexible with trash laying on the ground next to the machines, and I’ll wipe my own machines before and after use. However, I will *absolutely* *not* tolerate rude and dehumanizing attitudes/​behavior on the part of *any* Gold’s Gym representative. Therefore, it’s 1 star review!

Best gym I’ve trained at in my life. No tricks, no gimmicks, just pumping iron and serious gains going on here.

This place is nice but could be a lot cleaner. They have a lot of different machines and weights but that outside area thats in between the weight and cardio room, is quite dirty. Cant blame them too much the trees overhead rain down leaves of fury into the area, but it makes a significant difference in sanitation. Also the punching bag is extremely light and is all over the place. A heavier bag and a more strategic placement of it would go a long way. I gave them 4 stars because unlike most gyms in LA at least they have a bag. But it would make a huge difference if the bag wasn’t so light and literally hit the walls and flop 8 feet into the air every time I threw a combination. Im 170 lbs, not the biggest or strongest guy, so there really isn’t any reason the bag should be so jumpy. It’s just simply not great quality and frankly way too light… But at least they have it!
Overall this place is pretty good though, I would recommend it.

I’ve been a member of Gold’s Gym for over a year until my recent move so I had to cancel my membership. Sure, no problem right… WRONG. I gave them a month notice and I cancelled my membership with Jeff. A week later, I went to the gym, one of the associates asks to speak to me when I’m done. Okay sure, no problem. While talking to the associates, I was slapped with 3 late payment fees. Wait, my membership is 15 bucks twice a month. Now you’re going to charge me with 3 late payments that costs 10 bucks each. I don’t mind paying for the late fee if it’s my fault, and it was because my credit card changed and I didn’t notify them. But shouldn’t I have gotten an email or a phone call telling me that my payment hasn’t gone through? Should there be some kind of red flag every time I my card gets scanned when I enter the gym? So I just paid the fees. But it really sucks that I had to leave Gold’s Gym on such a bad note. Someone was kind enough to give me a call and she was very apologetic about the whole matter and was very adamant about getting this resolved. I really appreciated her intention, but 3 weeks later, nothing. Haven’t heard from her or Gold’s Gym. Personally, I like Gold’s Gym more than LA Fitness or 24 Hour Fitness, but the way I had to part with them left a very nasty taste in my mouth. So would I ever recommend Gold’s Gym to anyone? Fuck No! Will I tell people to stay away from them? OF COURSE!!! It’s not even about the money, it’s the principle of the matter.

Signed up under a year contract for this gym. Equipment was ok, nothing ever seemed that clean though, especially the outside portion of the gym. Dumbbells were always out of order and often laying on the floor. After a month, I decided to switch to Gold’s Gym Arcadia because I was told that switching there would allow a free cancellation of the contract as long as I pay 2 more payments. After they charged me a 3^rd payment after promising no problems and only 2 payments, I had to call at least 8 times (1 – 2 times a day for about a week) to make sure that my membership actually got cancelled. The whole process was frustrating, and they still do not know when I will get my money back from the 3^rd payment. Will update if they charge yet another payment after promising my membership is cancelled.
UPDATE: They have charged yet another payment even after promising the cancellation! While they sound sincere and sorry, it’s very frustrating how often I have been lied to. Still have not received a refund for the first payment that was not supposed to be charged too.

Situated in a rather old and odd building, this is the closest gym to my house. For such a limited space actually this gym is rather well equipped. Been a member here for quite a while, I totally wasted my membership for year and 40 lbs later, I finally able to push my fat ass to get something
basic membership is actually below $ 40 which pretty reasonable. I think they can spruce up the paint job better than black or dark color. May a brighter pastel color can entice people to work out more? They do have spin and group class but I stick to the elliptical because I like to pace myself, bs sometimes the row and bike for variety. 5 months later, bye bye 40 lbs, and hello size 30 waist. Even my doc was impressed with my weight loss. now I go to maintain my svelte new figure.

So ive gone there using the child pass because i workout at arcadia. Usually i would sign my name and they would let me through but nit this time oh no. This manager i guess you could say. I dont know what he is but anyways, he said i need my pass from arcadia. So i call my brother and he brings it. Ok no biggie. Im in. Nope. Now he says that i need a government issued id. Sigh. My brother left and i told him «ive been here plenty times before, cant i just go in this once?». Nope. He refused to let me enter saying he cant tell if im actually a member even though i had a pass from arcadia. The lady at the desk told me she would have let me in but she couldnt because of the manager. Other than that a pretty cool gym and nice people. Just that one manager who held onto me not going in because he couldnt look me up.

I have joined as part of a seniors plan through Kaiser and have been very pleased with this gym. There are lots of choices for all ages and fitness levels. The classes are well attended The equipment is kept in proper working order and the staff is very helpful with questions.

I used to be a member but I cancelled it. Why? First equipments malfunction, too congested and they don’t do anything about it, People working there are not friendly anymore. Check it for yourself.

For the price you pay you definitely get the bang for your buck! This gym is a true Iron Gym great for both serious lifters and weekend warriors! There is an excellent energy here and the staff is extremely friendly as well! Lauren was the introducing me to the gym and her hospitality was wonderful! If you are in Pasadena and are serious about fitness this is the place to be.

My review is based off solely on the fact of how accessible the gym is. Monday evenings when it is supposed to be the busiest is actually really not busy at all. Machines are well maintained and I have yet to wait in line to use any of them. Lauren helped me out with my membership and was really helpful, not the «salesy» type that you meet at most gyms. The outside area is a huge plus! I’m glad to call this place my home gym.

This is a great gym and if someone is working the front desk and acts like a C word, it’s really not something to be taken personally. It’s better than a fake smile. Just wish them well in your head and move on. The outdoor weights are amazing and it feels so good to work out there when the sun isn’t up yet and no one is around. I like that there is a wide variety of ages here. One of the Expendables works out here and is a very nice person. Geovanny is an awesome trainer but from what I’ve seen, all of them are. This isn’t a pristine franchise location like Arcadia, but it has great energy and is an inspiring place to exercise. There are great older weights and also brand new equipment. There are always people cleaning. If you don’t like crowds, go around 2 – 3 in the afternoon or super early in the morning. Highly recommended.

I cancelled my account with Golds Gym in Feb 2014 with the manager at the time (not sure if she is still there but her name was Lauren) she sent over my written notification along with my verizon cell phone bill to corporate and told me my account was cancelled. I even have e-​mails proving this, as I followed up with her. She said corporate received it and my account would be active for another 30 days then cancelled. I moved, believing all was handled. Boy was I wrong.
It’s now July and I just received a call from a debt collection agency saying that I owe them 180 for Gold Membership Fees. I was flabbergasted and said I cancelled the account with the manager. They told me to call corporate, which I did, where corporate tells me my cancellation was denied because they do not approve of cell phone bills. WTF? It took them 30 days to decide this. They also went on to say that it’s not their responsibility to contact the member to let them know their cancellation was denied. It didn’t matter that the MANAGER herself handled my cancellation, and told me my account was cancelled, corporate decided to f me over.
DON’T GO HERE. DON’T SIGN A CONTRACT. THESE PEOPLE ARE HORRIBLE IN EVERY SOULLESS WAY!

Can you give me a G-​H-​E-​T-​T-​O? Well, more like old school, I guess. Being an older Golds Gym, you can really imagine back in the days when men wore short shorts and did nothing but take ‘roids and bench all day. People who workout here look very serious about their fitness, as they obviously are not coming for the aesthetics of this place. Old and Very old, with the pungent smell of a well sweat’d, musty room. There is also an outdoor area with more ghetto old weights and a crowded cardio room as well. The group aerobics room is dusty and kept alive by one or two dingy looking fans.
Seriously, this is the place to go to for convenience, or if you want an emptier gym to do your sets and don’t mind sacrificing your sense of smell or risk catching something on the old equipment.

When moving to Pasadena a few years ago I used Unilocal to find a gym. After reading all the reviews the only negative was people speaking of this gym charging them after canceling their membership.
I joined anyway, and guess what happen when I cancelled?
I have been getting charged every two week on an bank account that I never use so every time Gold’s Gym Pasadena dings my account i get charged an overdraft fee as well. So now I’m paying $ 75 every two weeks or $ 150 a month for a membership that should not be active anymore. I trained at many other Gold’s all over the US and have never had this issue. It’s sad that a chain that I looked up too in my bodybuilding years would do me like this.

I love, love this gym!!! Not just for their equipments and workers, but also for the friendly and hardworking «gym rats» that come workout here!
This gym is owned by a diff owner compared to the golds gym at the Santa Anita mall so that’s why you can’t interchangeably to either gym! However, membership for include guest passes for you at all other golds gym locations!
This gym is pretty decent. It’s unique in the fact that it’s part outdoors and part indoors! In the middle of the gym is where it’s outdoors, being flanked by two halves of the gym that are both indoors! So it’s great for people that like to workout outside toget some fresh breeze! One half of the gym is mostly cardio machines, some ab equipment, and floor mats for stretching!
The other half of the gym is free weights and machines for strength and bodybuilding workouts! All of the equipments are old, but still in very good shape so it gives the gym a rustic feel and look to it! Everyone that works out here are serious so you won’t find any lame noobs trying to do a couple of reps while checking out girls! Eww!
Staff is super friendly and super nice! My favorite staff member there is SHAWN!!! He’s so friendly, helpful, outgoing and serious about working out! If you get membership there ask for Shawn! Or if you want some PT training definately ask for Shawn!
Pros:
–super friendly and helpful staff! Ask for Shawn!
–only serious people come workout here so you won’t be bothered
–people that come workout here are very respectful of each other! Friendly with each other with compliments or acknowledgement a of a good set! Very encouraging and motivating to each other!
–not crowded at all ever in my opinion!
–bathrooms are super clean and in good condition despite the gym being older
–cheaper membership compared to other golds gyms I think? :D
Cons:
–equipment is kinda old but it gives the gym a rustic feel and look to it
–no sauna
–no fitness classes like yoga, etc. golds gym is all about weightlifting!!!

Rudest staff ever!
I came here with my friend after registering online for a free week pass. When we got here the receptionist had us fill out our information and a trainer gave us a short tour. After telling the trainer we were college students, he DENIED US ENTRY. My friend and I have lived in Pasadena our entire lives, but apparently because we go to college in another city we «are not local residents». Ok let’s pretend we don’t actually live here for a second. Nowhere on their website did it say that the free week was reserved for local residents only. It’s not advertised anywhere and for all we know the trainer made it up on the spot. Not only did he refuse to let us workout for even the day, after we signed the waiver and had the tour, he refused to give us back our information. When we asked him to shred our waivers and signup forms in front of us he said in a snooty voice, «Well I’m not going to argue with you» and made us leave. Considering that this is a corporate branch, you can bet we will be complaining.