Loss Arts

I had to give one start in order to write my review. Horrible costumer service. Food is disgusting. I found a big piece of paper inside my salad today. Thank god it wasn’t plastic like the other review. I will try to post picture. Allergies for them is a waste of time. I ask for no pork. Guess what? I got pork sirloin for dinner. They only say is never happen before bla bla bla. My bag were delivery twice to wrong address. Once I found on my neighbor 2 floors up. It was so many issues. I never complain as much in my life.

First, be forewarned by the multiple FAKE reviews on here, giving the company five stars. If you look at the reviewers, it is their only review or if they have multiple reviews, they rated Chef By Request in multiple cities.
I purchased 4 weeks (through an offer from Gilt) and this is what has occurred in the past 15 days:
Bags were often tossed around (and in one instance seemingly thrown at the door, since the bag was on its side and the mat was pushed/​scrunched up against the door, so food was flipped over in their containers.
Two of the times, the delivery was dropped at the wrong location
The so called food exclusion/​allergy/​replacement list is a joke.
5 times I had meals that contained ingredients that they verified was on the list.
I’ve had to call their customer service line approximately 8 times regarding problems with food and/​or delivery. They’re so called 24 hr service is a lie, since ½ the time I received the answering service who could not confirm the hours a representative of Chef By Request would actually answer the phone.
The responses received by Kimmie and Logan were static, unsympathetic, almost outsourced call center script responses:
-«That’s unusual. But mistakes happen. We will share that feedback with the kitchen.»
-«That’s odd. Yes, you do have [that food item] on list of foods. But mistakes happen. We will share that with the kitchen.»
-«That’s unusual. The drivers take photos of their drop offs and none of your private property (e.g. door mat, etc.) should be disturbed. We will share this feedback with the courier company.»
-«That’s unusual. You have clear instructions on where the bags are supposed to be delivered. But mistakes happen. We will share this feedback with the courier company.»
The above list of problems (aside from the food exclusions) can be considered an annoyance and inconvenience – completely unacceptable, of course, considering what you are paying for IS convenience. However, the kicker occurred in today’s meal delivery.
The «lunch» salad contained multiple bits of foreign material – plastic bits!!!
When I contacted (by phone) the company the response from Kimmie was:
-«That’s unusual. Perhaps the ice packs were too heavy on the container.»
My response:
-«No. The salad dressing container and the plastic container for the salad is completely intact and have not been damaged. The foreign pieces of plastic is from something else and was contained in the salad.»
Needless to say, the same scripted response given previously was provided in this instance:
-«We will share this feed with the kitchen»
And there was absolutely no reaction at all, regarding the incident being reported to the LA County health department.
It is appalling how the representatives seem to not care about their clients and not care about their product.
Therefore, I agree with Bri J and A W. — this company is not worth even the 1 star rating.
I would gladly accept any recommendations for a new meal delivery company, because obviously I did not do my research on this company and am needing a replacement service.
I will post additional new developments as they occur.
But in the meantime, I have an appointment with my dentist on Monday to deal with my cracked tooth.
Update, January 2013
–Finally managed to pull the photos from the phone and posted some photos
–Dental repair cost $ 100 (and that’s only because I have an awesome inexpensive Dentist. Anywhere else it would have been closer to $ 300 for the repair).
–Amazingly, I did managed to get a refund, which if you read from other people is impossible. But my refund probably was because I had American Express fighting on my behalf.
Update, May 2013
My review was Chefs By Request, but it seems like they changed the named of their company… probably because of all the customer service issues, but calling it a Loss Arts seems rather apropros

Is there a –15 stars because their customer service is pathetic. I ordered a specific meal plan and received two incorrect orders in the first week. First impressions? One of their meals was so undesirable I actually posted the pic on Facebook for laughs. Never again.

Chefs by request but don’t bother requesting a refund, you’re screwed.
CBR is rude and unapologetic if you are dissatisfied with their food so you better like the overpriced slop they’re serving up.
From their terms of use «Chef by Request will issue no refunds for payments already made to Chef by Request for its products and services.» further «If you are dissatisfied with any portion of our services, or with these terms and conditions, your sole and exclusive remedy is the discontinuation of your use of Chef by Request’s services.»
So you can discontinue the service but you can’t get your money back, even the unused portion. What a scam.

Solid food — lunches very repetitive, but dinners more diverse than other delivery places I have tried and snacks are really good — never just like a cut orange like i got at once place and felt very ripped off.
They deliver it nightly in a cooler bag, no 3 day delivery at once, very classy. The price is way too high, but look for deals and specials which makes this totally worth it — loved not having to think about cooking or buying food — also 1200 cals sounds so small but they are professionals and it does not feel as small as it sounds, and you can totally substitute in another snack if you are dragging.