lululemon athletica

Last night I went shopping at Lululemon and lost a one hundred dollar bill in the fitting room.
I only found out about the missing dollar when I got home and called Lululemon to ask them to check for me. Unfortunately the shop was closed when I called, so I left a message in the machine.
Andrea from Lululemon just called me and said they found my money!
Nothing can describe my feeling when I received the call. It’s cash! Not credit cards or keys.
I am truly thrilled, surprised, and thankful!

Like all lululemon stores this one lives up to the reputation of quality and service. I was in need of some new shorts for hiking and walking. They have a good selection of colors and sizes. What I like about LLL is the way each store is organized similar. It makes shopping quick and easy. I also enjoy the displays. They give me ideas .
I am not a shopper for entertainment. I usually know what I want before I enter any store.
I don’t shop much on the internet either. I still like to touch feel and smell what I am buying.
I don’t enjoy Home deliveries. My dogs don’t either.
I like interaction with sales help. As in real people.
I won’t ever change brands for my sport and casual wear.
No need to.

Super friendly and helpful staff.
Trouble with sizing? No problem, they will help you out and you will be happy with what you purchase.
Everything is a bit pricey but you get what you pay for. The workout pants are super comfy to wear and workout in.
I always have to drop by lulu everytime I’m in Pasadena, just to check out the new goodies they have.
If you purchase something online and you have an issues with it, you can easily bring it to the store and they will take great care of you. No need to wait to ship the product back.

I enjoy the color pallet and quality of Lulu Lemon. I own about 10 separate pieces of LuLu Lemon clothing. However, I went in last night and got to the cashier check out with about $ 200 of merchandise. I was first in line but there was one customer being checked out by cashier 1. Cashier 1 NEVER acknowledged my presence (e.g. «I will be with you in a moment») and no comments were made. I waited over 7 minutes until I (the customer) walked to the back of the store and asked another employee (cashier 2) to help complete my purchase. Cashier 2 apologized and rang me up. It turns out — Cashier 1 helped cashier 2 but NEVER apologized for my prolonged wait, or the walk to pull someone else to help me nor acknowledged me at all. Pretty sad customer interaction. In retrospect — I should have walked out without my purchase. To make it worse, I believe Cashier 1 was in management. Sad, sad, sad customer experience. I won’t shop here anymore.

I love this store it so organized and staff here are super nice and helpful. The only bad thing is parking I hate Pasadena because of there lack of parking spaces plus you have to pay for parking. But this store is so worth it because you have a lot of other stores that you can walk too. Plus if you don’t find what you like or they don’t have your size you can always have the girls order it online for you. Its super fast and easy. This is my favorite store and trust me I goto a lot of Lululemon and by far this place is best! Go shop there give it a try.

I’m short meaning short arms and legs. I need everything hemmed. I use to love coming here with their complimentary alterations but this year has changed. They don’t hem tops with armholes anymore. So sad to see that go away because that was one thing that kept me coming back here. I do have a good alterations place but if I’m paying big bucks for my workout clothes I better not have to go spend some more money to get it altered. I guess I won’t be coming back here.

I’m a HUGE fan of Lululemon clothing and this location is the closest to me! I used to be quite skeptical about their clothing and accessories, but ever since I tried on my first sports bra there, I have yet to find something else at that caliber at that price! These things come in so many cute designs and for different kind of support (light, medium, or strong).
I absolutely love their pants. Current favorite is their Align pants. The material is their super soft Nulu, which makes you forget you’re wearing anything. But pretty much every pair of pants I’ve worn here feels like it’s part of your body! They are SO comfortable and so easy to move in!
The quality of all their items are great! I can see why people spend a little more here… they get what they pay for! The sale section here is tiny… nothing like their Glendale location. Good luck finding a sale item in your size here.
The service is wonderful, consistent throughout all Lulu stores! I love that they always yell out your name when asking how you’re doing in the dressing room. Everyone here is fast, friendly and very helpful. Great store, great items… worth the look!

One of the sales associate was less than willing to help when I was looking for a specific item. She would turn around and go back to chatting with one of her colleagues. I had to say «excuse me» twice to get her attention, she would give me one a word response and really didn’t seem interested with helping me. I love Lululemon, but not the service that I got at this location.

MacKenzie and Lenna could not have been nicer and more helpful! I had bought a backpack a couple months back, and it ripped. They were so nice and let me swap it out for a new one, free of charge! They also have the best, most comfortable clothes. Even though it may be a little pricey, it is worth it!

I recently went here to get my boyfriend a shirt and found the staff to be really kind and friendly! It was Yoga month or something like that, so they had a whole couch + listening station set up goin’ on– a customer service rep approached me when she saw I was looking and it and explained its purpose and process. Later, I was looking at the yoga pants and another customer service rep helped explain the differences between each one, which were most popular and why, what compression pants were, etc.
PARKING is tough, but there are multiple parking structures around. Google the 90 minute free parking structures, there’s 3 in old town. PRICES are higher than what I usually spend on workout gear, not sure if the quality is worth it.

Rudest staff at any lululemon I have ever been in. I go into lulu monthly to get cute new gear for coaching and fitness classes, I’m an R&D member and typically I always have a great experience. I walked in and no one greeted me, no one asked if I needed help or what I was looking for. The staff was too busy running around talking to each other than helping guests. Another customer came in and asked for help locating a particular item and was basically blown off. The workers continued their conversation before helping here. I don’t think I’ll visit this location again, it’s much better to go to the Glendale location! They will actually treat you with respect!

Free yoga first come first serve on sundays at 9:30AM! I thought it was a pretty cool experience! I would not recommend newbies to come to their yoga… personally I thought it was pretty advance, so if you’re not careful you could definitely hurt yourself!

Gotta give it up to LuLulemon! I’ve been eyeing their brand for a while now. I saw one of my instructors during a course wearing Lululemon pants which looked like business pants but ended up being lululemon men’s hybrid pants. I was intrigued and I needed to test this out for myself. So I wandered into their store and to my surprise everyone there was very helpful and not snooty yoga people. The salesman on the floor helped me pick out a few pairs of shorts that were comfortable and tried them on. I fell in love with the comfort of their clothes. I know the prices tag can be intimidating but when you’re working out or when you’re just trying to be comfortable and look dressy it’s hard to bargain with that. I ended up buying a pair of shorts from here and now after having them for a few weeks I want another pair!

I am quite the lululemon fanatic! I have been wearing their pants for about 4 years now and it’s one of the best decisions I’ve made. You get what you’re paying for and they have a great warranty for 5 years of anything happens to them!
My only issue with THIS location is that I was supposed to pick up a pair of pants from being repaired today and they weren’t ready after I was told they would be in any time after noon. I arrived at the store right before they closed and sure enough, pants were not in. I’m going out of town so I was bummed that I wouldn’t be able to travel with them.
Other than that issue the staff is very friendly and happy and usually are good judges of how things look on you and are very honest

I’m new to this game, but I must say I am hooked. Quality of clothing, availability of items and the selection.

Seriously the worst customer service at this location.
(Go to the Americana shop! Their employees are top notch plus better selection!)
I got a gift card for my birthday to use toward a new yoga mat. I’ve never shopped at lululemon but have been told that their mats will change my yogi life. As a newb I naturally had some questions. Walking in the door on a quiet weekday afternoon I was not greeted by any of the casually/​athletically clad women roaming the floor and was left wondering which among them worked there. I soon came to find out that all of them did (as they greeted others who walked in behind me), but no one was interested in my being there. In fact some of them went out of their way to avoid me. I approached one of them who was restocking mats and asked some questions. Her answers were brief and basic, semi-​informative, and she interrupted me halfway through to go talk to a colleague with a half-​hearted «Let me know if you have anymore questions» as we were mid conversation. I tried on a couple bras but was not checked on like the other gal in the room next to me. I inquired if I would find more of a selection available online and was told that each of their stores including online are operated as independent boutiques so you’ll find different products at different locations. (Determined to be false — online had the exact same products but better variety of sizes, styles, and colors.) I said I’d do some research and left discouraged by their total apathy. I mean, I could do this same shit online reading personal reviews of products and not feeling like I was wasting someone’s time.

Definitely a splurge to shop here for workout clothes. I needed some sports bras with padding, so I decided to check Lululemon out. Everything is pretty expensive, but really fun & cool!
I tried on 3 different size bras. In the smallest size, I got stuck. Literally. I couldn’t take it off. Had to get the husband in the changing room with me to assist. Thankfully the staff either didn’t notice or didn’t care. They write your name on a whiteboard when you try clothes on and periodically yell out your name & check on you. Feels very personal and I appreciated it!
I ended up purchasing 2 bras. The cashier explained how to wash their fabrics and provided a reusable bag! YAY! I really enjoyed my experience and will hopefully be back to pick up more items :)

I had a great experience at this location. I strolled in on a busy Saturday afternoon after a Bar Method class, just to browse. Let me first say that I am a very frugal (cheap, lol) gal usually. I strongly believe that you get what you pay for, but I usually try not to pay full price at all, ever, for anything. LOL! Having said all that, I walked out with a beautiful & very expensive workout bag. The Flow to Om bag in black.
I had an old adidas gym bag that I had wanted to replace, but I was pretty confident I could hold my prudence in this lovely fitness boutique. Boy was I WRONG. lol. So many lovely items here! The staff was wonderful and the sales associates were very kind and accommodating to me and all the questions I had about the bag. The associate recommended the bag in black since it was my first Lulu bag and I agreed. I LOVE my bag and use it all the time. It’s true, their products are wonderful and the quality is truly top-​notch. These items are worth the money and I am not a wealthy person, but consider myself to be blessed to be able to treat myself to these fine items every once in a while :) I just purchased a new Define jacket at the Glendale store today (only because Pasadena didn’t have my size in stock) and I already love it and haven’t even worn it yet. :)
I’m sorry that others haven’t had such a pleasant experience and I hope that changes for them in the future.

Just left and had a great experience! This was my first visit to the new location across the street. Alec was great and helped my husband find the right sized Kung Fu pants and sweater for my father in law. All the ladies were very helpful, especially the one behind the register who was trying to help me locate some shorts online (sorry, I can’t remember her name!). The ladies on the floor were outgoing and told me more about each item I was looking at. Great experience!
We will definitely be back again when we need more workout stuff!
PS– they offer free hemming if you need it!

I would give this location zero stars if I could because of its poor customer service. If any district manager checks Unilocal to see how each location is doing, here you have it, customer service is horrible. Your snobby staffs turn people away like no other. I really do think the people a a retail operation hires will either make or break a brand. Sadly, if Lululemon continues to let this cult like sh*t show go on, it will soon not have a brand.
I’ve been to this location a few times. I often felt judged because I have more questions about the product than die hard praises. Every rep I talked to in the store are inpatient with questions, and seem offended when I wanted to return a product. I returned a sealed product that was never used and was given a judgmental look by the cashier. When I asked the other girl what size I should go with the pants, she seemed inpatient and wanted to usher me away. I walked out of the store feeling completely respected. Even though this location was the closest to me, I’d go to the Glendale location instead. Customer service at that location is way better.