Will never waste my money in here again ! I had a flat tire back in September and realized a few weeks later the shop had stolen my wheel locks !!! Well after getting the run around from everyone here I finally got them to order me a new one. I HAD to call they never called me to inform me that they were here. Was told that when I came in it would take 20 minutes to replace them and here I am 20 minutes later and they are just starting on them ! Whatever you do, DONOT waste your money here !! Very rude unprofessional people here and will definitely use a different shop next time ! I wouldn’t even give them one star but you have to so you can leave a review !
Daniel L.
Évaluation du lieu : 3 Houston, TX
My experience at this franchise location was all T, no B for me this visit fam. I was kept waiting an interminably long time at the beginning when I was trying to drop The Dragon off. But the rest of the service was not too bad after that rookie mistake. A few hours later I had the T and I was on my way. There will probably be less road trips to Florida on these Ts so they better last longer *shakes fist at the sky* I had to drive out to this store since the other locations in town close by me did not have the correct tires for The Dragon. If I have to come back because this is the only store that has the right B for The Dragon then I won’t mind too much.
Tony R.
Évaluation du lieu : 5 Pasadena, TX
I recently visited the store on Fairmont Pkwy for a tire repair, it is my second time dealing with Nelly Castano and I must say it was a great experience. She is very friendly, attentive, and customer oriented. I will definately be visiting again and making sure NTB(Nelly Castano) is the place where I purchase my tires and other car needs. I will also be letting my friends and family know(via social networking) of the great customer service Nelly provided. Previous to my recent visit I had been using a competitor of NTB but I am glad to say that thanks to Nelly’s great service I will be switching back to NTB … thank you Nelly for the great customer service!!!
Mark R.
Évaluation du lieu : 1 Baytown, TX
Whether you are getting a couple tires or just getting an oil change this place will take 2 – 4 hours. I’ve been here multiple times now and it is by far the slowest place I have ever been.
John B.
Évaluation du lieu : 3 Pasadena, TX
Most recent visit was a better experience; tires were in stock, and installed in a very reasonable amount of time. The manager/sales rep was knowledgeable and courteous.
Luis F.
Évaluation du lieu : 1 Pasadena, TX
This place sucks! Seriously! This will be the last time I get my oil change here. I dropped off my car to get it serviced and I literally waited 4 hours to get a call back to be told my car was ready. Ridiculous!!! I didn’t even care to ask why the long wait. I was already aggregated by that time. Sad part is, this isn’t the first time this has happened, I just thought maybe it wouldn’t happen again for the second time. Wrong! Next time, I’m just going somewhere else. Don’t come here… Plain and simple.