Office Depot

I have used the business center here are a couple of years. They have done a lot of work for our business, and it has been both punctual and timely. The quality, consistency and personal attention have been terrific. 5 stars for them.
In the main store, service seems to depend on who’s working that day. Would be nice to know where to find someone for help, when looking for something specific. So, 3 stars for trying to find an employee. 4 star average…
Lots of office stuff. Nice, convenient parking lot.

My print order wasn’t ready on time which was quite upsetting. Even though I was cranky about it «James in training» and Rudy worked quickly and professionally to get me what I needed to complete the order. The print quality was excellent. Customer service saved the day and those two gentlemen turned the entire experience around for me.
I will definitely use their services again (but I’ll call ahead of time).

We came in the store to buy office chairs. We asked Ramon if he could transfer some chairs from another store to his store. He said for the price of the chairs, he could not transfer the chairs.
We then asked if he could call the other store and have them hold the chairs for us. He told us that was up to the other store if the chairs could be put on hold. We then wanted to see some other chairs he had in stock but none were assemble on the floor. He refused to take them down for us. Then he quickly left us to help another customer that had a much larger purchase.

Great customer service! I bought a chair here that broke and I couldn’t find my receipt. The manager (s) was/​were very helpful, patient, and quickly resolved this for me in a very friendly manner. I’ll make this my «home» Office Depot.

Very deceptive practice! I ordered furniture and the sales person gave me a price list for assembly. According to the price list, the assembly should have been $ 125, but when I called to make the appointment for assembly the price was $ 240 (almost twice the price quoted). Unacceptable!

Worst customer service ever. Too many employees for nothing. You have to wait for them to stop talking about their personal business so you can get someone to help you. No wonder they have so many bad reviews!

Good prices.
They can improve on customer services.
We asked for help and waited and no answer. We had to go somewhere else to find it!

never ever go to the Office depot to fix your cracked iPhone screen! I went there to fix my phone screen, after they done the repaired, my phone appears lots of problems, it makes me have to come back to the Office Depot over and over again! I get tired of this, and right my phone still exists some problems and I am sure that they are caused by the fixing screen! I don’t know what to do with my phone now

Located right next door to an auto repair shop, my husband and I came to this store this afternoon to pick up an on line order.
I am pretty surprised to see such a low overall rating of this place (2.5 stars at the time of this review) and wondered why, especially since I had a good experience.
When we came into the store, we walked over to the line for the cash register. At the same time, an employee in red asked us if we needed any help. We asked him if this was the line to pick up an on line order. He said he could help us, and so we followed him to the copy service area.
He asked me what item I was looking to pick up and then proceeded to ring up my transaction (I had already prepaid on line prior to coming).
Service was fast and efficient, have no complaints here.
Wouldn’t mind coming back here again if I was in the area.
As this was our first time at this location and this location being further away from my home, the only reason why I chose to pick up my on line order here was because I was already in Pasadena having lunch and thought it would be easier to choose store pick up instead of waiting to get my item shipped to my house. And with this location being close by, just ended up coming here.
By the way, the woman’s restroom was clean and adequately stocked with the essentials on this visit.

This review is actually a couple months late but I had the best service from Amy. I believe she’s the manager, but I’m not quite sure.
Anyways, I was there to get a book bound for a school project. The idea I had in mind couldn’t be done because it’s not a typical way people bind these days but she knew what I was talking about and even mentioned how I could do it myself. Being a student at the time, I always tried to go the cheaper route, but I was worried I’d mess it up if I did it myself. We talked a bit more, then came to the conclusion that I’d be back if no other stores could do what I had originally wanted.
I went to Office Max and FedEx and they all offered the same services.
So of course, I ended up coming back to this store. I could have easily just got it bound at the last store that I was at, but as sappy as this may sound, she was the only one that showed empathy towards my book and I didn’t deliberately shove it in anyones face to get that type of reaction. It was good to know that my book would be in great hands.
To top it off, I was sitting a couple feet from the counter, patiently waiting for her to flag me over. She ends up walking it to me! She’s so sweet, I wanted to hug her, but I wasn’t sure if that would be awkward. She did such a wonderful job! I think I thanked her at least 10 times.
A couple days after I went back to get another book bound for one of my other classes. She was there and gave me the same great experience!

I went in to return an Office Depot brand label that was unopened with the original receipt.
The cashier was new and unexperienced, scanned my receipt
And the items and wanted to give me a store card, while I was entitled
To a refund.
The cashier calls over Carlos who is the assistant manager on duty.
He takes me to another register and starts over and now tells me this item has been previously returned and that he can only give me store credit again.
It is a routine policy of Office Depot to always give their customers a hard time on returns and try to give them a store card.
I checked with another friend who has had the same issue at this store.
I wasted about 20 minutes going
From register to register, waiting for Carlos the unhelpful manager who
Was implying that I had returned it previously and I didn’t
Know it.
I asked to speak to the manager Ben and he tells me he won’t be here for another 2 days.
My time and nerves are more important than
to waste my time at this store.

For me this place is the perfect place to do some print outs, the staff is friendly and dose good job on the projects i bring to them, no complains here!

I find this place more professional and friendly than Office Max. I especially like the manager Amy. I just started going here an i really like this place.

Trainee Miguel did a fabulous job of helping us out! He connects with customers quickly and efficiently to discover what they need and responds intern by finding exactly what is necessary. We were in and out with time to spare! It is refreshing to know that there is great service is right around the corner!
Many thanks for a wonderful experience!

The people working are incredibly nice and very helpful. The star is for them. That being said, they NEVER have enough people working in the print and copy department. I have been waiting for 45 minutes and this poor woman has 5 people in line. It is absolutely ridiculous and so unfair for their employees.

Come here from time to time to send out birthday or Christmas presents. Although they are more expensive than going to the Post Office, I don’t mind paying the extra money just to avoid those long lines! Recently mailed a handful of Christmas gifts a few days before Christmas and my friends were able to get them within two days with their standard shipping to Hawaii! I was in shock at how quick it was. I was expecting it to be at least 4 – 5 days! Staff here was super friendly and helpful. They helped me get in and out of there within 15 minutes!

The Cami at the copy desk is so slow, took us 20 minutes to scan 3 page document to USB drive.

Greeted when I came in, good instocks, and lines weren’t crazy long.
Only area I found that needed work was the floors need to be cleaned/​waxed and buffed.
Like how they have all their printing and photo paper all merchandised in the corner that’s very easy to navigate. I usually have to go down multiple aisles in other stores.

I usually don’t post reviews other than for restaurants, but this Pasadena location deserves 5 stars! I came in to get some copies done & the lady helping was so nice & extremely patient! She waited for me as I struggled to open my own pack of paper as well as load the image on the computer. Once it was done she gave me a bag to put my copies in & even offered to ring me up if the checkout line was too long.
I went to pick up some envelopes & proceeded to the check out line & as I approached the cashier, I asked if there were any online coupons I could use. The cashier offered me a $ 5 off coupon as I was spending at least $ 25. He was very kind about it & let me utilize the coupon even though I didn’t have it.
I usually don’t expect much with customer service from Office Supply stores, but this location deserves to be recognized for their excellent customer service & attention to customer needs! Thanks!

The manager of this store did the best job for teacher appreciation, in comparison to the one in Alhambra and Temple City. She made sure we have goodie bags and refreshments. I actually won the grand prize for the raffle. Before I thought it was just a gimmick to get contact information but I got proof