Relax The Back

Very poor customer service. They were helpful until they got their money, then all customer service went down the drain. They delivered the chair with parts missing. They failed to show three times for scheduled appointments to fix the chair. It’s a decent chair, just buy it elsewhere.

I called the store to see if they had the Human Touch massage chairs, that my boss, a medical doctor, needed 12 of for an IV room. The sales person assured me that they were in stock and that I could try them out. I drove for an hour thinking I would be able to test the chair, but it was displayed on the window and I was not allowed to test it. They also only had that one. The sales person never came to help me or recommend another chair. I decided to try another chair on my own for 5min, and the salesman ignored me the entire time. Luckily I found that same chair in stock at a warehouse store in Long Beach.

Went in to purchase an ergonomic desk chair. Initially, I dealt with the owners son, who was very helpful and great answering questions, good salesperson without being pushy. I placed the order a few days later while the owner, an older gentleman, was working the store. Let’s just say there wasn’t the friendly customer service interaction during this visit. Given that I had already spec’d out the chair I wanted and put an order in the system the first day I visited, I figured this next visit was to be an easy one. However, It felt like the guy did not want me to bother him. He was very brief if he was at all willing to answer a question. I placed the order anyway. I recall the son telling me that typical orders from that manufacturer would take about 2 – 4 weeks to deliver, but some times taking as much as 6 weeks. I asked the older guy after I made payment if he could clarify when I could expect my chair, he just said they would call me. Okay, skip ahead 6 weeks later, I call to see if they knew when my chair would be in, but again I had to deal with the older guy. Once again, he seemed annoyed to have to talk to a customer and he said he’d get back to me. Thankfully the son returned my call in a very friendly manner an said he spoke with a rep from the manufacturer and that my chair would be at their store the following week (on a Tuesday). I eventually got the call that my chair was delivered. It ended up taking a little more than 7 weeks from the order date, which didn’t really bother me, but the manufacturer ended up sending the chair without one of the configuration details I had paid $ 100 extra for. The salesman didn’t know this was the case until he opened the box the morning I came to pick up the chair. Overall a bad experience, but the worst of it could be avoided if you shop/​call on the right days of the week.

I’m always on Unilocal,and this is my first Unilocal review. DO NOT BELIEVE THESE NEGATIVE REVIEWS. RELAX THE BACK IS A GREAT BUSINESS SPECIALIZING IN ERGONOMICS AND WITH HELPFUL STAFF. IT BOTHERED ME THAT THE REVIEWS WERE SO BAD WHEN ALL THREE OF MY EXPERIENCES WITH RTB WERE GREAT. I love supporting local business and Unilocal reviews have helped me identify those people that offer great services with great employees. After reading the Unilocal reviews for Relax the Back (RTB), it made me want to waste more online research time to find a different store since the reviews were so bad. Relax the Back was down the street from my job and I really needed to buy a few ergonomic items for my desk. So, I called, thinking I was going to be cursed out by someone over the phone (reviews made it seem that way). But, a young man was extremely nice and helpful (the owners son). I forgot to ask him a specific question about an item and called right back, and he was even nicer the second time.
Then I went to the store this morning and expected to find a rude, snappy, unhelpful old man ignoring me. BUT, THAT WAS SO FAR FROM THE TRUTH. John, might be the older man that other Unilocal reviewers were referring to (one of the owners). But, he was extremely nice and helpful to me. He’s not this overly-​energetic employee that jumps at every sound because it might be a potential sale, which I can’t stand because sometimes I just wanna browse without being bothered. He was on the phone when I entered and as any polite person should do, I kindly waited for him to get off the phone and greeted him, and he kindly greeted me back. What I needed was a polite employee that wanted to help me with my needs. John was just that. This will be my go-​to store and I can’t wait to get my local chiropractor to do business with them. We need to support small businesses and I encourage other Unilocalers to post their positive comments about this store.
I am the person that will stand up and walk out of a restaurant if the service is unacceptable because I expect to be treated the way I would treat others. So being ignored and having someone speak rudely to me is unacceptable. John’s kindness and conversation made me smile and you can’t get that from just any store.
And I got a free bright orange inflatable back pillow when that special was only offered as an online purchase. Yay!!!
No, I wasn’t paid to say any of this. LOL. RTB is great.

My wife and I have been shopping around for a good ergonomic chair and found out that Relax the Back was having a floor model sale so we’ve been checking all of them out in the area. This particular location happened to be the biggest of the 3 that we saw and happened to have the chair we were looking for. However we found the service to be absolutely horrible so much so that we didn’t want to buy the chair here. The lone person working here was an older gentleman who pretty much ignored use most of the time we were here. We walked in and past him to the ergonomic chairs and he never looked up to greet us. We had to go up to him to ask him about chair functions and prices and even then it was largely 1 or 2 sentence relies with the minimum amount of info.

Stopped there to pickup a few things and to look into ordering a chair, John was very helpful, will continue to shop here.

Three stars is very accurate. This place is A ok. Not the best, not the worst. I came in to browse because my parents are obsessed with this store. An older gentleman was not paying attention but eventually asked if I had any questions. I browses then bought this pillow called «the angle» for my lower back. He rang me up. A younger guy named John came in as I continued to look at the front of the store. I asked him if they ever had a sale and he said that everything was 15% that day! I asked if I had received the discount. He refunded my old purchase and gave me the discount.
A great store to look for products to fix your aches and pains, just not the most gung-​ho customer service.
P. S. The angle is really working for me. No more lower back pain when I sleep! It’s just a funny pillow to hide under my covers because of the shape.

HORRIBLE!!! My husband and I purchased 2 Lafuma reclining chairs. One day my husband (who does not exceed the weight limit) was sitting in ione and all of the sudden plastic pieces flew everywhere and the chair collapsed resulting in him hurting his lower back. These are dangerous and neither relax the back or the manufacture will take them back. They have offered to replace the parts or a new chair but they have already proven dangerous. Why would we trust them to sit in. Terrible run around with both the RTB and Lafuma USA! If you Re considering buying there or getting one of their products, beware!

Stop. Turn around and go somewhere else. Their Lifeform office furniture is worthless. It’s supposed to have a lifetime warranty but really does not. Don’t spend your hard earned money in this money pit store. Customer service went out the door twenty years ago. You’re better off going somewhere else to buy your office furniture and for a lot less. Store managers do not have the proper training to assist loyal customers. Stay away from the Pasadena store. Good luck.

I give this store an actual rating of –1. This store has the worst service you can imagine. John has been the person behind the register the two times I have visited this store and both times he has been just as awful. a customer shouldn’t have to work so hard to get product information and buy merchandise. I will not go back to any Relax The back stores ever!!!

So I walked into this store wasn’t greeted or acknowledged at all. Where was the service?
There was only one old man at the counter and he didn’t bother making eye contact or even a smirk or anything. I don’t believe he is a salesman or he just brushed me off as someone who isn’t going to buy from him.
I walked around the entire place and sat around on a few items. I was there for a good 15 minutes and just left.
I wanted to check out some Herman Millers or the Swopper chair in person before I decide but this place wasn’t helpful at all. I’ll try and find a better store instead.

I am super disappointed with the salesman, John, at this store. I recently had an accident which resulted in broken ribs, so I searched online and found the contour wedge pillow that looks like it will help me sleep. I especially liked the little head pillow that straps onto the wedge.
There was no one in the store except the salesman, John. When I got home and opened the package – which clearly shows an attachable pillow in the photo – there was no pillow. I called the store (which went to voicemail twice before he answered) and John says casually, «Oh yeah, the pillow’s an extra $ 45.» I explained that it’s in the photo on the package and nowhere does it say it’s not included. No response. I explained that I was frustrated and wish he would have mentioned that it wasn’t included when I was in the store. He just said, «Well, it’s not included.»
Wish I had ordered online. At least then if the pillow weren’t included, I wouldn’t have had the experience of being face to face with the person who decided to keep that information to himself.

We had a great experience at this location!
I needed a TheraCane for my back because the weight of my baby is starting to take a toll on me. I called the store and they had one left so the guy working there was nice enough to hide it behind the counter until I got there to purchase it. Yay!
When we showed up it was not busy at all, so we decided to try out a few massage chairs including this crazy $ 7000 chair that completely blew my mind. It was like having 4 different people massage you at once. I totally wish I was rich so I could have one of those to use daily. It’s good to have dreams. =)
Frankie the sales lady was so sweet to us & very helpful. She let us try the different chairs happily and answered all the questions we had. She didn’t care we couldn’t afford $ 7000 for a chair and let us enjoy it anyways. She was incredibly nice & we will be back there for sure for a few X-​mas gifts.
The store is immaculate, stocked and there is parking in the lot in the back.

This doesn’t even deserve 1 star. Halfway decent customer service prior to purchase, and then they never look back. I purchased a pillow for my dad who has a bad back, and he unknowingly tried it after removing the plastic sleeve (who tries a pillow with the sleeve on?! you want to make sure the material is comfortable!) They apparently have a no-​return policy after the sleeve has been removed, and they offered absolutely no help when we went back ONE day after purchasing the pillow.
The last time I was there, I was purchasing a back pillow for the car, and the lady completed my transaction while on a personal call on her cell phone. She didn’t even pause her conversation to speak to me except to say ‘sign here’. Ridiculous customer service. DO NOT WASTE YOUR MONEY HERE!