Pasadena Awning

I have employed Pasadena Awning for window and door awnings for the last 20 – 25 years. The most recent was this month, May 2016. The customer service remains consistent and exceeds expectations, and their product is spot-​on. The most recent awnings were ready for installation before expected. The installers arrived at the appointed time, and the installation was completed expertly; the installers left their work areas as they had found them. I recommend this company without reservation.

We did a remodel of a 1925 Tudor Cottage in Highland Park Fall-​Winter 2015 and we were on a tight budget, but thought awnings would be beautiful. I brought in 3 bidders and assumed Pasadena Awning would be the high bidder because they’re a larger vendor. But their price was competitive and I’m so glad we went with them.
Dave came out to do the bid and plan the design and he is a class act. I wanted something a little creative and he was very willing to work with me. We ended up with black and white striped awnings with ‘spear’ topped poles and they absolutely transformed the house.
Very easy from bid to installation and I’d definitely use Pasadena Awning again. And I’m picky.

Several years after installation — they have still not managed to get the caulking, which was supposed to be «life-​time guarantee» to seal and keep rain from leaking under the awnings. Dozens — and I do mean dozens of phone calls to the office to try to correct the problem — resulted in them coming out 3 times to try to correct the problem. Still when it rains, water leaks past the sealant/​caulking. They even did a water test before the last visit to «fix the problem.» Last time it rained, they finally sent someone out to take pictures of the leaking. Still no word on when another visit to fix the caulking to seal properly will be scheduled. Cannot recommend.
***Early March update*** They’ve been out 2 additional times to try to fix the problem.
Yes, 5 times total. Still getting some leaking. Many, many times post rainfall, I have had to go out with a flashlight and examine every single awning to see if water was leaking past it. Full price was paid for these awnings and meanwhile, several years of rain protection has now been lost, since they haven’t been fully sealed since installation. This is their primary long-​standing business, and now looking at a minimum of 6 installation attempts to get the awnings properly sealed??!
Still. Can. Not. Recommend.

I had a wonderful experience with Pasadena awning and couldn’t be happier! The owner David came out and wasn’t pushy at all very helpful and nice. He gave me guidance and he brought pictures which also helped me figure out what I wanted! He told me they were running about 2.5−3 weeks out, they had it done in 1.5 weeks.
I would absolutely highly recommend them to my friends. I also priced my job out with 2 other companies and one was the same and the other was more expensive than Pasadena Awning! The office assistant Lupe was also extremely helpful with scheduling. We used my old frame and I told her I needed it removed asap and the guys were out the very next day.

I signed up with Unilocal just to leave a review for this company. TERRIBLE customer service. Probably the worst I’ve ever dealt with. For 6 months I’ve been trying to get them to fix a problem with an installation. I’ve called and left TONS of messages and was even told by the owner that my job would be a priority (that was at least a month ago). I will NEVER use this company for a new installation and I highly recommend that anyone looking at this not use them as well.

I called Pasadena Awning, because my sister recommended them, to recover the cushions on our patio furniture. I picked out a fabric, placed the order and then started to wait. First deadline missed. Second deadline missed. Weird excuses every time. Finally cushions deivered. So horribly made, loose fabric, no way to attach the cushions to the chairs — all they had needed to do was to copy the existing cushions — which worked! So first order refused. Back the cushions go to the store and the wait begins again. and again. The excuse this time was that they had needed to order more fabric. Okay, tell me that. Do NOT give me lame excuses. The second order of cushions finally arrived. Horrible! Cushions still wouldn’t attach to the chairs. Fabric had been cut too big for the cushion so the fabric was all bunchy. I wouldn’t recommend this company to anyone. They might be fine with awnings but they shouldn’t say that they can recover cushions when they obviously can’t. Oh… and there was ONE, count ‘em ONE, woman working in the back on a sewing machine — and that was the «factory». I have now ordered cushions to be covered by a different company, a commercial patio furniture recoverer. So, I will have paid for these cushions twice because Pasadena Awning didn’t tell the truth.

The awnings are beautiful, but trying to get the install right is an utter nightmare! I have been calling consistently for weeks on end to get them to fix an improperly installed and leaking gutter on the brand new patio cover! I keep being told that they will be out the following week. The next week comes and goes and still nothing. This is even after Dave, the owner, came out himself and concurred that install should never have been put in that way to begin with. We have spent nearly 8K and have been waiting three months to have the install done correctly. I find it unbelievable that this is the way a trusted Pasadena business would be run. After the check clears, it seems that the care for the customer goes right out the window. I’m quite disappointment and frustrated with this company!

These guys are great! I contacted Pasadena Awnings to have two awnings installed on the front windows of my home. I didn’t want the standard spear finials and Lupe and David researched until they found exactly the style I wanted. The fabric was ordered, cut, special finials in place and the awnings installed just a few days after I placed my order. I didn’t even have to be at the house, they did a perfect installation and the house looks so much improved. Lupe was very patient and I enjoyed working with her. I’d highly recommend them — very honest, quick and quality people that know what they’re doing.

We’ve been using Pasadena awning for the awnings on our craftsman home for years. All are custom and the oldest is at least 13 – 15 years old or more and looks like new – no fading or holes. Both the awnings and frames are made to last. We’ve never had a problem with their service. I found their prices to be reasonable for such a quality product.

Interesting to see the other no so good reviews. Several friends had recommended Pasadena Awning. They were the fourth company that I got an estimate from. Not only were the most reasonable, they delivered on time and the new awning is perfect. The salesman offered great advise. Other companies tried to over sell. Let’s face it May/​June must be the busy months, but they were on time with my installation. I will contact them when I decide to add awnings to my front porch.

We used them 10 years ago on our first house and they were reasonable and reliable and when we drive by our old house the awnings they put up are still looking great. Were now using them on our new house and they came out and did a great job. Now we decided to add a few windows we didn’t do last year and they’ve been very attentive and are helping us troubleshoot lack of space. The only thing keeping me from giving them 5 stars is that they don’t start before 10am. I just wish they started early or showed up earlier for estimates so we could make it to work before lunch.

First you should know that I am an extremely selective person. I checked several reviews and also called for 3 estimates when my awnings had to be replaced. The first place I called was Pasadena Awning because they had apparently done the job previously as their label was still on my original awnings. I bought the house over 9 years ago and the awnings and they were at least 10+ years old. probably more like 12+ because the previous owner’s name was not in their records.
Dave, the owner of the company, came out to do the estimate himself. He arrived at the scheduled time and was very personable. The estimate was completed on site and he even said he would repaint the original frames since they were in good shape. (I only needed to replace the material for three dome shaped awnings and one box shaped one on my home. I called for two other estimates and only one person followed through and gave me an estimate that was actually lower than the first. The third estimate missed their appointment and called back once to reschedule but then had to change it again and never followed up so I didn’t even bother. In today’s competitive markets you need to follow-​through.
I called Dave back to give him a chance to match the lower estimate. He came close and promised to get the job done very quickly on a specific date which we agreed to. He actually beat his deadline though… which is commendable!
I am very picky and when the installer came to put the awnings up the first time, I noted a slight ripple in two of the domes and asked them to fix them. The installer made no fuss and took the awnings back to the shop. Later that day Dave called me to discuss what I thought the issue was and they fixed them without further discussion. The installer came today and put them up. He was very helpful and friendly. Of course I was there to oversee the installation and asked him to do some minor «tweaks» to get them to be just right and he very nicely did his best to satisfy my requests. The awnings look GREAT! I would highly recommend Pasadena Awning to anyone who needs to put replace your old ones or put in new awnings to give your home that extra flare! The house looks like it had a new paint job! Also, I learned that awnings will keep the room 15% cooler in the summer time… so well worth the price. You will love them! Thank you Dave and crew for doing a premium quality job!

Never do business here– the installer had to tear a hole in the awning to get it to fit– quite a «custom installation!!!» The owner never sent any one to our home to address our complaint. I disputed the charge thinking it might get his attention– he had the time to reply convincingly to the credit card company but could give two s***s to bother responding to his customers.

Don’t let the nice website fool you.
As a business owner, I was quite disappointed with the poor communication and slow service of Pasadena Awning.
After paying half the cost up front, I heard nothing from them after two weeks. Nothing at all. After calling THEM first, I was told that most projects take a month to install.
That would have been nice to know beforehand, as my new business was without any signage still. Very annoying when you plan to open in 2 weeks!
After sending them a highly detailed layout of the simple work I wanted done, (and I don’t think they even replied?), they still screwed up and did it very much like THEY thought it should be. The generic default lazy ass sort of way. I am the paying customer right? Oh yeah, almost forgot there…
I addition, the owner Dave ALWAYS shows up at least 30 minutes late! How tacky as an owner!
The only thing they are efficient on is taking money from your account. They actually did it the same day they finished the project! Wow! What service!
…months later I went to SARK AWNING for a similar project, and he not only did it MUCH FASTER, but for LESS $$.

Our experience with Pasadena Awning has been very disappointing. When we initially made our deposit, Pasadena Awning did not actually place the order for our awnings, resulting in significant delays. Once they finally did the installation, the awnings did not work properly, and one does not work at all. It’s been almost two months since our awnings were installed, and they still aren’t functional. Vanessa and the other office staff just take endless messages, but Dave, who seems to handle repairs, never returns phone calls. Most recently, we’ve been waiting for 2+ weeks for a return call. We spent $ 6k on electric blinds, and definitely wish we had sourced them from a responsive, responsible company, not from this disorganized, slow, unresponsive business.