Red Wing Shoe Store

Rich spent about 45 minutes with us, and provided great service! Very comfortable sitting area also!

A excellent shoe /​boot. But make sure to try different sizes (half size up OR down) makes a world of difference in terms of comfort and fit! Also… A lot of the red wing company is making their boots over seas. So always check the tounge of the boot… Don’t assume… Usually any USA made red wing shoe /​boot will be the highest price… But it can usually be rebuilt and will last a lot longer! Take care of your boot and it’ll take care of you. I just purchased the 2406! #madeisusa The people working there are nice, they take their time. And have a lot of loyal customers! I was going to get some Danner boots this time around… But a local dealer didn’t have much of selection… So I went back to red wing… I’m happy I did, and got some American made boots!

Always wanted a pair of these boots but was told I would be much better off going in person to a Red Wing store. From the moment I walked in, Rich was all ears to what I was looking for. After carefully measuring my feet using an advanced electronic foot measurement device,
Rich recommended a pair of black high top boots from their heritage collection. It was like he read my mind as I put them on and walked around a bit, knowing full well this was the pair I was going home with. I was given a set of instructions for breaking them in, follow up care, as well as the services Red Wings offers to its customers.
Two months later and my boots are nicely broken in and I couldn’t be happier. Although there are Red Wings stores closer to where I live, I’d gladly make the drive to Pasadena again to have Rich service them personally. He’s a great guy, very knowledgeable about what he sells and doesn’t believe in the hard sell.
If you need a pair of boots to last you a lifetime while receiving first class service, this is the place to come to.

BEST boots money can buy. Last forever. Speak to rich the guy is super chill and knows what he is doing and has great customer service and will go above and beyond for you. Overall this is a great store and you cant beat redwing boots.

So I was at the store on ¼/​16, when I walked in I wasn’t greeted right away but I felt a nice vibe in the store. There were 3 – 4 other customers talking amongst each other and trying on shoes. There was only ones sales associate in the location at the time. Chris was his name, he finished helping the other customers that were there and had another person that came in after me but already knew what he wanted so he went ahead of me. I waited a total of about 15 – 20 minutes for the other customers to finish. When it was my turn Chris showed me what styles would suite me for my needs. He gave me a few options and I took my pick and he explain what the differences where and gave me feedback for each pair I tried. My overall experience took about 45 minutes it was a very good experience. I would recommend this to others.

Rich and staff are to be commended. I purchased a pair of 1211’s and could not be more happy with the product and outstanding service.

I bought my Iron Rangers from Rich and couldn’t be happier. Great customer service! He oiled up my Gentlemen Travelers as well. Keep buying that good American made and buy them from Rich!

The only place I go to for my boot needs now. Rich is simply the best when it comes to knowledge and expertise on the Red Wing product. His customer service is truly exceptional and so is the product so you have the best of both worlds here. Don’t hesitate.

Store is small, but the customer service is great. Upon walking in we were greeted by Rich? I think. He helped my BF find the perfect pair of shoes, inquiring about his previous pairs, likes, dislikes, went and got a few styles from the back, and helped him lace up the shoes too. The machine they have you stand on is cool — helps to find out arch height, and how you distribute your weight. Left with a nice pair of boots, and an amazing pair of insoles. Little more pricey, but well worth it. Insoles were $ 60, but after weeks of him coming home saying his feet and back hurt, and after the new boots, feeling great, worth the price!

Came here and was helped by Rich. Guy was super friendly and had great customer service. He told me that he didn’t bull his customers and gave honest opinions of the boots. The boot will will depend upon what you do for work. He had another customer in the store but took time with each of us.

Came here yesterday to buy some boots for my husband and was helped by Rich who was super awesome very friendly super knowledgable and very helpful he made buying these boots for my husband such a pleasant experience. I will defiantly be back again to this location for more boots in the future! Thanks Rich for all your help you where great. (Hopefully you see this review)

If you’re familiar with industrial wear, you’ll know Red Wing boots are the best in it’s class. It’s a brand that’s been around for over century. Red Wing produces two lines, one for industrial wear and another for casual wear. Most of Red Wing shoe and boot components are mostly made in the US and hand sewn here as well. The leather and soles are quite durable.
Comfort is huge factor in choosing boots especially for those who work outdoors. I’m on the field daily but regularly do go out. When I was in college during the summers many years ago, I worked in the field and bought my first pair from Kmart for $ 20. Worse pair of boots ever. Blisters and bleeding weren’t worth it. Wearing Red Wings is a different story. It’s comfort and durability. I’ve had other brands that don’t stand up as well.
I do have a set of construction boots which are as comfortable as it gets with boots. Soles are arched and the leather is soft but durable. If you purchase your boots from a corporate store, they’ll register you so that you can come in monthly to get your boots cleaned and oiled. Oiling will make your boots watertight. The bottom soles can be replaced for $ 100. Boots can last for years. I’ve heard of some lasting 6 to 10 years with proper sole replacement and leather conditioning.
Red Wing’s casual wear is called Heritage. I also have a pair that I use for daily wear. It’s the same style that the postman used to wear in the 1950’s. Shiny black shoes with Goodyear soles and chaparral leather. The same leather used in old Ford trucks. After a year and a half of daily use, the leather is still pristine and shiny. I just need to resole the bottoms.
The Pasadena located on Colorado a few miles east of Lake is corporate store. Red Wings carries quite a number of models of boots and shoes but this location only carries the popular models. Red Wings also has a few other lines Irish Setter and Vasque, one for hunting and the other for hiking.
Service here is very helpful. They know their products here and understand boots required for the different industries. Definitely worth the investment and support for Buy America.

I work in Long Beach and live in Pasadena. I bought some boots on my lunchbreak in Long Beach, and decided that I didn’t like the way they fit when I got home. I went to Red Wing in Pasadena to exchange them. Rich was amazing. He took great care of me, and he was extremely nice and knowledgeable. I was thinking of returning the boots and looking somewhere else, but Rich explained that each store has different inventory, and he helped me find boots that I was very happy with. I will be returning here. Great service.

Wow! Called about a fit issue. Rich was extremely helpful and looked up my purchase info even though I bought them in Burbank. When I came in, a very helpful woman fit my shoes with some pads to prevent rubbing until the shoes break in. She and her assistant Rich had stellar customer service. I will definitely recommend to my friends.

NEW MANAGER!!! Came in with my brother to buy his boots, he said he hated coming here, the manager, Frances-​was awful. When we got there we were greeted right away, I asked where the old manager was and he said he wasn’t sure, he’s the manager now, his name is Rich and he is awesome!
Superior customer service, very knowledgeable about the shoes and care of my brothers work boots. He was a really nice guy we ended up talking to him for 10 minutes after we bought the boots totally different experience from the old management!!!

Went in to buy some mink oil, and was on my way over to another shoe company for orthodics for my all around shoes. Tried on the moldable fellas and bought them here!
Bought my 875’s here four years ago. I love them!
New management, super duper helpful, and close to my work all will have me back here soon.
Thanks for the friendly & great service!

They have terrible costumer service. 2 different attempts 2 different associates same treatment. I will never go to this location… I received sarcasm from a female associate when asking to please service my boots to getting my boots thrown at me during pick up.
Theres obviously something going on inthis location.
nothing to do with the boots they’re great.
I hope management take these posts seriously or they’re buissness will surely be destroyed by they’re careless employees.

Red Wings Bots are the boots to have and Wear when you work in the field. The carry manny type of bots, that are required by Safety companies. Also regular boots & shoes, socks, belts, wallets all genuine leather. All products are American Made. The service in this store is Excellent. Ask For Francis, he will help you to find what you’re looking for.

First time at the Pasadena store. The best customer service ever. Francis you were so knowledgeable, professional, and friendly. I was blown away by all the information you provided me with regarding my new boots. I will definitely come back and bring the family.
Thank you,
Chill

After attempting to order from Amazon (wrong size), I went to the Pasadena location to find the right fit for the shoes I wanted. Francis was very friendly and knowledgeable. No hard sell. Just straight forward information.
I decided to order the shoes I wanted after being fitted. I could have turned around and bought on ebay or Amazon to get the shoes sooner, but the prices in the store were similar.
When ordering, I was assured the shoes were sent direct from RedWing, with no chance of factory second.
The shoes aren’t cheap, but after a few months of daily use, they have been very comfortable. I am surprised I can walk long distances in these shoes — without an insole or insert.