Ulta

I wanted to buy the Soap & Glory Clean On Me Creamy Clarifying shower gel but they didn’t have the big bottle so I ended up buying three of the travel size. Some of the Soap & Glory products were buy one get one 50% so I got one 50% off. I had a coupon for $ 3.50 off $ 10 on the Retail Me Not app on my phone and they accepted it so I’m happy about that.

I love Ulta. Sometimes I can find the products I want and need that I can’t find anywhere else (namely Sephora, its biggest competitor, and CVS). I have to say, ULTA is NYX heaven, so definitely check them out. They have such a huge selection of NYX products, I’ll probably go back there again just for that.
Be sure to get a rewards card! You’ll need it! Highly recommend this place.

Great store with thousands of beauty products and very helpful staff! Their return policy is so easy, I have never had any issues returning any items I wasn’t pleased with.

Ulta is my go-​to place for everything «beauty.» Hey, we all need a little help in this department, am I right? They have a great selection of all the beauty products and tools a gal needs to get gorgeous. My only issue is that there never seems to be enough sales people walking around the floor, when you need help in locating a product. Love that they carry the whole NYX line including those wonderful little concealer pencils, one of my top «must haves» makeup items. The coupons and frequent shopper points are also nice, giving you extra discounts. Yay for Ulta, a girl’s best source for all things beauty!

This is a review for Sandra who is a genius stylist at the salon at Ulta! She completely transformed me and made me into a grey smoky haired goddess. I’m so happy I can be in London with my new look that I really wanted. Thank you Sandra for rescuing me and making time in your busy schedule to help a girl out! I will definitely be back when I’m in LA again. :) I’d highly recommend Sandra if you are looking for a complete new look and fresh style. She will be 100% honest and straight up with you with what she can accomplish and I can promise you that you won’t leave feeling dissappointed.

This review is for the salon in Ulta. I had my hair done by Lauren B. and she is awesome! My hair was this nasty brassy reddish brown so I had her dye it back to my natural dark brown hair color. My hair is super long and she was so careful applying the dye evenly. I think she used a demi permanent dye so my hair came out shiny! Also my naturally wavy hair looked great after she blow dried it for me. :) Very happy girl!

Clean and nice place.
Good deals every now and then.
Close to other stores.
Good location!

I used to shop at ULTA all the time. I was in there at least once a week for all our household beauty and haircare needs. I never used the salon side of ULTA, only the retail side. The company’s rewards program is great. If you shop there a lot and sign up you get a $ 3.50 coupon each month in addition to the dollars you save when you accumulate points.
I stopped shopping here after a terrible experience I had with the staff. There was an advertised deal on a line of hair care products. A buy 2 get 1 free deal. A deal I had taken advantage of MANY times to stock up on necessities. When i collected my items, the same items I purchased each time in the past, and went to checkout they would not honor the advertised special. They even pulled out the weekly deals flyer and I pointed out the advertisement and was told it was a typo. I asked for a manager and was refused, my items were pushed aside and they called the next person in line to the counter, saying if I didn’t like it I could leave. They even told me that the several times I had made purchases in the past were all errors on the part of the sales people.
I left and contacted customer service by email, providing copies of pervious receipts, etc. I was never replied to and have never been back since. I would much rather drive way out of my way and pay way more to shop somewhere else and not give ULTA my business.
it wasn’t even about the money, it was more about the dismissive and rude attitudes of the staff.

A bright, shiny store! I really really like this place. It’s one of the nicer ones with lots of high-​end stuff AND your go-​to drug store products. They’ve got really good coupons, specials (like their majorly discounted liters of salon-​brand shampoos and conditioners), and a great rewards program that makes it really convenient to stock up on points and then redeem them for discounts off ur purchase! They also carry some obscure brands that I haven’t seen elsewhere. If you’re a beauty junkie I highly recommend joining their rewards program bc it’ll save u money in the long run. Ulta also has a salon at this location but I’ve never tried it. Located inside a rather large shopping center so parking is never a problem. The ppl who work there are also pretty nice and some (but not all) really know their stuff when it comes to products. This place is definitely a favorite of mine for sure!
Unilocal 100 Challenge: ⁷⁄₁₀₀

I loved the way jennette did my color!!! I came in and got exactly what I asked for which is so rare in the hair world. I love my hair and highly recommend her to anyone.

Frank can be menopausal. Some days he’s extremely nice and helpful but today was rather moody and rude. My friend found a pack of jumbo rollers for about $ 11. When they wrung up the item, the registry said it was less than a penny. How silly right? We asked why but Frank refused to explain and was very short with us. «It just is. We can’t sell it to you.» That was it. Hello! My friend wasn’t going to give you a penny. She really wanted those rollers and for $ 11 was reasonably priced.
Frank needs to take a breather or just step away if the holiday season is too much for him.

Very impressed with Lisa and how she has been able to manage my blonde with the Redken Shades EQ Gloss. Comes with a fresh blow dry! Check her out in the salon!

Love their prices just not the BIGGEST selection.
But theyre awesome and very awesome with the help they give

I didn’t even know there was a salon in the store and I was hesitant to book an appointment because I haven’t had good experiences with haircuts that are not at an over priced salon. I went ahead a did it because I was in dire need of one, it was convenient (had openings that day and many more the day after) and it was a very reasonable cost.
Lauren was amazing! She took her time, cut and styled my hair the way I wanted it, pleasant to talk with, has about 10 years of experience cutting hair (that put me at ease… this lady definitely knows what she’s doing). I will be back for my next cut here. Found my new hair dresser. Thanks a million Lauren! You kick ass!
On a side note, I do like shopping here for NYX cosmetics.

Located inside the same plaza as Nordstrom Rack and Best Buy (specifically a few doors down from Famous Footwear). I came to this Ulta store looking specifically for liquid foundation. Not really that well versed in all things make up, I feel kind of lost in the Ulta store. Although I have been to the location in Glendora once, that was a little confusing for me on my 1^st visit.
So after walking around the store a few times, I finally found some liquid foundation (the Ulta brand). However, there were no testers available in the color I was interested in. So I walked to the front cashier and asked the employee if there was an additional tester or if she could help me out with my dilemma. She basically told me that she couldn’t because she is part of the cashier team and that was a question for the cosmetics team. So I asked her, does she not know this company’s own products? She paused for a moment and then eventually said she can ask someone from the cosmetics team to come help me (she should have suggested this sooner). She told me that an employee, Frank will come to help me.
Earlier, I had asked Frank a question about the difference between the Ulta primer foundation product and the primer and foundation product (told you I am new at this… I figured it wasn’t the same, but don’t understand why the primer product would be called primer foundation when you still have to use foundation).
When Frank came over, he was honest and very helpful in finding the right shade of foundation for me (I am incredibly pale and so I need the lightest of the lightest). Frank alone should get 5 stars but I can’t Unilocal him specifically.
There were no other employees on the floor except for Frank and so I was glad he was knowledgeable and nice. But the employees who were hiding behind the cash register (avoiding eye contact and talking among themselves when there is no line) were not knowledgeable, nor friendly, which seems like a common theme with most employees at Ulta.
Honestly, I would rather spend more money on cosmetics at the mall where I know I would get personal attention where the employees would actually appreciate my business and treat me nicely. I guess it’s true that you just get what you pay for.

Customer service is great here! The stores are a mix between Sephora and regular drugstores and it’s great to have a place that has products from both. I came here as a first time visitor to the salon and it was a great experience. It’s a bit awkward when they turn you as they are cutting/​styling your hair. For a while you are diagonally facing someone else who gets diagonally turned your way as well haha. They washed and blow-​dried my hair and I felt I got my money’s worth.

Last week I went to get my colored process, I showed the stylist Lisa a picture of the color I wanted. She said it was not a problem, making me feel like she has it taken care of.
Then she kept asking other stylist for what color she needs to mix, and when she was coloring my hair it did not look like the color I wanted. She said I could call in and she will be able to fix it for me if I dont like it. I said that was fine, and she wasn’t going to blow-​dry my hair. I had to ask for her to blow-​dry my hair. (Which was extremely odd)
If you want to get your hair colored here, please confirm what you are getting and try and make it clear. Since my hair stylist and the manager told me two different things. When I paid for a color-​processing the manager said I paid for a glaze that will only last 28 days for $ 65? After I asked for a color, and Why would I want to pay $ 65 for a 28 day color process? My hair was changing colors within a week.
After I spoke to the manager over the phone, she allowed me to get my money back. I went into ULTA and asked for her. She sent me in the back of the line to wait until it was my turn. Then when it was my turn, she did not bother to make eye contact with me, I had to ask if she needed my card, she replied no. After the transaction she gave me my receipt and didn’t apologize for my experience. It made me feel very awkward.
Talk about terrible customer service.

Lisa has done my hair three times now and it always look great! The color lasts a long time too. Lisa is super personable and really attentive. If you need a good colorist, she is your girl!

Customer service was GREAT!
I received helpful assistance in different aisles from different store associates. Then asked for more time consuming and in depth help with foundation/​primer from Roseanne. She taught me a few things about skincare prior to foundation application. I learned helpful makeup tips, too!
Management clearly knows how to staff properly for great customer service. I never had to wait around for someone, or walk up to the counter to ask for help. I have had issues with that at Sephora in Old Town a few times. But this place is always so helpful. I went on a Saturday afternoon.

I have to agree with many of the other reviewers in that the customer service is really lacking at this location of Ulta. If it wasn’t for their 3.50 off $ 10 and even a $ 5 off $ 10, I don’t think I would make the drive out to Pasadena for beauty products.
The store is really big, with more of the drugstore brands located on the left side of the store while the higher end brands (Stila, Smashbox, Urban Decay, etc) are on the right side of the store. There’s a beauty bar at the back, along with skincare and haircare items.
I was trying to find a particular brand of makeup and was really lost. I saw two employees walking around fixing the higher end brands of make-​up. As I went to approach one of them, she made a beeline to the other employee and they spent the rest of the time chatting. I felt really awkward, not wanting to interrupt their conversation. The only employee who made me feel welcome was Miriam (if I’m correct), who greeted me when I paid for my purchases and made small talk. The store needs more employees like her!
If I had to come back, I’d probably do better shopping on my own.