Whataburger

I had a pretty bad experience here today. I have visited this franchise regularly for 15 years. You let slow service go and take cold food back, but today was too far.
Had the routine 15 minute wait in the drive thru and finally got to the window. Payment was requested and the person in the window confirmed my order. I was then asked to pull up and wait. 15 minutes later and after watching 6 people who had ordered before me get served I was presented cold food. I asked what had been up and the service person said my order had been given to another customer and mine had to be recooked. I requested a manager and, 5 minutes later, finally got one.
She was very straight up that my food had been given to another person and said have a good day. I offered to return her cold food for a refund only to see her turn around and walk back in the restaurant.
A manager, another one I guess, contacted me after I left a review on the website. She offered me the opportunity to come back to that restaurant for the refund I requested during my visit and have a free meal as compensation.
This Whataburger does not deserve the time of day and will not see my fat butt ever again. There are far more GREAT Whataburgers in the world to waste time in that place.

I would give 5 stars, but they always take more than 15 minutes on the drive threw… food is good thou

Love whataburger still going strong, have it any way you like it. Carnivores welcome.

Honestly, I wasnt impressed. It was good, but not In N Out. Yea Im bias now after enjoying the before said california chain, so I approach this with an oppinion of the flavor, presentation, service and quality. I thought it tasted well enough, flavor was good. It can be big… but its not my type of burger.
Come Hungry

What is it about a 5 mm thick hamburger patty smashed between two flattened buns that always keeps me coming back for more? I honestly don’t know. But this Whataburger is solid. I pop over here often since it’s so close to where I work. I always order my burger a certain way, and they have never made it wrong. There is a slightly creepy lady that comes around offering ketchup, but even she is one of the nicest creepy ladies you will ever meet. The rest of the staff is friendly and fast as well. I will be returning often for more smashed burgers.

OK. OK, so I’ve been eating a lot of junk lately. But I really don’t think whataburger should be considered «junk». I mean, OK, it’s a burger place but without any scientific research I can say it is probably healthier than McDonald’s (at least in my opinion). I just had a whataburger today and the damn thing was huge! No wonder you get some «junk in your trunk» by eating there often! (lol). I do appreciate having a choice when it comes to fast food, because where I come from there are 10 McDonald’s, 10 Burger Kings and 5 Wendy’s per square mile!
I enjoyed my burger, and even though I will be forced to run a few miles to get rid of the calories. it was WELL worth it.