Sleep Inn

First off the 1 star is for the POOR customer service i encountered this evening. (Check in at 3pm the staff was friendly and very accommodating. For the last 3 hours I have been listening to music and loud conversations directly outside my window. Finally got up Turned off the A/​c, muted the TV and looked out my window and sure enough, a large group of people ‘copping a squat’ curbside for what seems to be part of an ongoing sanctioned ‘tailgating’ after work BBQ for ‘workers’??? SERIOUSLY? I called the front desk and asked if she knew what was going on? She said, «Oh, Yeah. That is the BBQ for the workers; I have all ready asked them to turn down the music (and they did because someone else had already complained). OKAY? (rather shocked at this point) Well, she goes on to say, „They are almost done; they just had their food delivered…“. I have NEVER ever heard of such a thing occurring in a hotel parking lot right in front of occupied rooms window of PAYING guests? The final straw for me was the front desk saying „Well, you will have to ask the Manager/​Owner about this… nothing I can do, this happens all the time… you have a pleasant night“ and hung up. I get that this is only a 2 star property, without much in the way of amenities, I was so enjoying my quaint, clean room. Nicely decorated and updated, clean white towels that were soft (not crunchy or tattered). It was such a nice, quiet evening especially after driving for the past 4 hrs straight today. It is rather creepy seeing people walking by and looking in your window, which normally wouldn’t happen due to it not be a pedestrian „traffic“ area. I have the black out shade open and the sheers drawn because otherwise I would be sitting in the complete dark for the past 3 hrs listening to the loud music, slamming car doors and boisterous conversations. Sadly, there seems to be no end in sight. Good luck trying to unwind from a 4 hr drive and get rested for my early morning of meetings. I was, thinking although this ‘Inn» has no elevator, is dated and not near ANY restaurants (other than the lame wine bar located in the ghost town of the failed outlet mall down the road), the pool is broken I was really thinking this property is a good find…(sigh of disappointment) :(In closing, regarding the broken pool — the health dept was here during my check in, issuing fines for the days they had been open and allowing swimming knowing that they were in a health code violation for chemicals?

Its a really nice clean hotel we stayed in on of the condos upstairs really nice set up and the staff here are really friendly! I really recommend this place :)

This hotel is an oasis! The interior is beautiful. The rooms are comfy and so quiet. They have a great breakfast. Many items to choose from. They have scrambled eggs and bacon and sausage. There is also an oatmeal bar and donuts and waffles and yogurt. There is a salt water swimming pool and an exercise room. Definitely would stay here again.

I have been staying here for years. About 3 days per month. I continue to think it is the best value available in the TriCities. With great folks working there, like Victoria, who greet you by name and go beyond the call of duty to take good care of you, it makes staying in this clean and comfortable hotel a pleasure. AND the cookies that Victoria makes rival any that I’ve tasted!

Every time I come to Pasco for meeting (3 – 5 times a year) I stay here for several reasons, it’s clean, comfortable provides free delicious cookies with coffee in the evening and the best part is Victoria at the front desk who knows me by name and always welcomes me with a smile and great attitude. I have seen her even be the same way with other customers. It may be 5 – 10 minutes away from a lot of things but worth staying at

We have stayed here each time I visit my family in Richland. We have a small dog and this Hotel is pet friendly. The room, pool and fitness area have always been clean, when we have been staying there. They have cookies when we have checked and waffles, cereal, etc. in the morning. The last time we stayed the price had increased some since it was summer. But, if this Hotel remains a lower rate than the newer Hotels in Richland we will continue to stay when we visit.

I’ll echo Joseph K.‘s review, since my impressions were exactly the same. I was there for three nights, and I think it’s one of the nicest motels I’ve ever stayed at. Friendly, updated, clean, quiet, tasteful, honest value, easy to get anywhere in the Tri-​Cities and back. As long as they keep this up, I’d happily pick this place to stay on every visit back to my hometown.

I went here just recently for a business trip. The hotel is right off the highway and near plenty of food and drug stores. The hotel is nothing special but for the price its wonderful. Nice pool and hot tub, free coffee and fresh cookies all day in the lobby with a free copy of USA Today and Wall street journal. The rooms are fine, great air conditioning and heating, comfortable bed and desk for work with a nice sized flat screen TV. The bathroom is slap nice with a big stand alone shower, no tub. There is also free wireless internet throughout which is great to stay connected. What really sold me was the wonderful service I received from the swing swift front office lady. She showed me where everything was and when I forgot my license, she brought it back up to my room.

I was able to find a room here on business when almost every other place was booked full.
The rooms are small but quaint. Similar to a studio apartment without a door on the closet. Linens are clean and smell nice. Flat screen TV’s, microwaves, and mini-​fridges in the basic room for aprx $ 85. You can hear the large truck’s «Jake-​Brake» from the highway but oh well.
My room keys didn’t work the first time so I went back to the desk and them programmed again. When I left the room to retrieve items from the car my room keys failed to work again. Most places give new or close to new magnetic cards. These keys have seen some action as they would lose their program just by putting them in my pocket.
The internet has no password. Which doesn’t seem to important except that the response time to the server is ridiculously slow. The router replies @ 54Mbs but their internet connection must not be very fast.
If not for the keys and the internet I would have given another star.