Coastal Collision & Towing

Coastal Collision was an absolute joy to do business with. My car was stolen at the beginning of February. When it was found, Coastal was the company that towed it. Rather than have it towed to another shop and deal with that hassle I decided to let them do the repairs for me.
My insurance company proved to be a huge pain, but the team at Coastal fought for me to get everything covered and replaced that was damaged. I can’t thank them enough for all the hard work they did on my behalf.

Coastal Collision was an absolute pleasure! After my accident, they worked expeditiously to get my car back to me. I was thoroughly impressed with the work and I got my car back in immaculate condition. It looked like I just drove it off the lot! Couldn’t be happier! Thank you soo much!

My car’s entire rear was bashed in by a stupid driver, and the car was towed here. It took a long time, but the repair job was immaculate. The car looks new. They even detailed it. The other party’s insurance company paid for the repair, so I don’t know whether it was a good price or not, but the work was excellent, and the people were nice.

I was referred to Coastal Collision by a friend and I’m embarrassed to say how many times I’ve been back.
Considering the bad luck I have with car accidents, Coastal Collision makes it super easy every time I’ve needed my car fixed. They tow the car for you, have rentals right on the property, and got my car back to me quickly. Within a couple weeks it looked better than new! Super clean, looks perfect, and never had a problem since. The staff is super nice and professional unlike so many other collision places I’ve been too. I’d definitely recommend them! I actually just sent my dad their way about a week ago (the bad luck runs in the family).

I brought my car here after my first accident. Already traumatized, I was not looking forward to dealing with my insurance company. Thankfully, Coastal handled everything. They took care of dealing with my insurance appraiser and put me in the rental equal to the size of my car while it was in the shop. The car looked better than new when I picked it up a short time later. Staff was great and the customer service was outstanding. Called to check on my car during the repair time and got an accurate report each time. Would definitely recommend to other customers.
Not sure what the negative reviews are about, but I gather it has something to do with the fact that some people just DO NOT understand that insurance governs what a body shop can and cannot do, and NOT the actual body shop. If you pay for crappy insurance coverage, don’t be upset when you don’t get your car back in the same condition it was in before an accident because your insurance company does not want to splurge on your vehicle. You can’t really blame the body shop on that one.

It’s tough to rate this business this low being that the staff is polite and accommodating. However, one part of the service quality — a larger part — is the work quality itself so brutal honesty is it. Plus, you deserve to know.
Sent my car here on the strong recommendation of a relative. Not very proactive on status reports. Had to call several times to find out what the deal is. You know, pick up and stuff. My first time, after all, to have this work done due to an accident.
Told me they’ll take care of my car rental fees. Great. Sadly, I had to pay liability. Asked them on the reco of my then insurance, Progressive, to see how they can help. They said they will give me a break on liability. When I asked for the rental payment AFTER my card was charged by the rental company, I was told that the break they gave me on my liability was it. Gee, thanks for being clear on that one.
First time after I picked up my car, noticed my lights had a perennial fog inside them. Returned after much hesitation. Was told that the lights were not original because of insurance stipulations. Whaaaat? They «happily» replaced. A week later, someone else noticed my hood is misaligned. Hmmm… returned again. Great. Fixed. Then noticed my passenger door wouldn’t shut tight… returned again. Well, folks, every single time they are cheerful and friendly in taking my car back in. Good lot of people. Still, did I really have to come back 3 times (weeks apart, at that)? And what was the deal with that giving me a break on liability then deciding, amongs themselves, to consider that the rental money. SMH

Okay, so a deep, dramatic plunge from 5 to 1 stars. How could this happen? I’ll tell you: these dudes lied.
I’ve been sitting on this review for oh, three months. See, this is what happened: we were in another accident. Hard to believe, but true. A block away from our home, some poor old man rounded the corner and hit us smack in the front. Smack. Bumper scuffed, we headed right back to Coastal Collision.
In a world where cars are now mostly computers, we should all know this: don’t force it. If it’s not working, if it’s not releasing, moving, clicking, starting or stopping, don’t force it. I know this, you know this. Unfortunately, the dudes at Coastal Collision don’t.
So we brought our beloved Saab in for repair. It became a complicated series of issues that I won’t even begin to go on about in detail, but here’s the gist: Coastal tried to blame THEIR mistake on the poor old guy who hit us. They forged the magnetic key out of the ignition, completely messing up the computer system and, upon realizing this, lied to us and told us it was because of the accident. We had the insurance claims adjuster out several times, even interviewing our body shop guy to make sure this couldn’t be from the collision.
One month later — one entire frigging month — and Coastal was cornered. They had to pay for the damages but only did so begrudgingly. Honestly, no way to run a business. They’ve certainly lost mine.