Babies R Us

This is for Melissa who helped me in customer service tonight. I had bought formula (Similac advance) about a month ago but had to return it due to my baby (I have twins) being fussy on the formula. my daughter didn’t drink it very well. I came in during the right time since the store was having a good sale ($ 10 off any two formulas bought) so I ended up exchanging Similac advance to Similac sensitive.
I also bought two Graco glider swing since it was on sale which the price in store was $ 146.99 but online was on sale for $ 139.99 so she priced matched it to $ 139.99. She also added 10% discount for the twin discount and another 10% for the Thursday 10% In store purchase using the R Us Credit card. She was a really big help, along with the other customer service sales worker (I didn’t get her name). But she really had excellent customer service. I’m assuming she is the supervisor or manager since the sales person who did my return had to ask Melissa from the back for help. I will be coming here again and hopefully enjoy more customer service like how Melissa provided

Never ever ever ever doing my registry here AGAIN. Their employees have a problem with taking items off the registry and like to come up with a bunch of excuses as to why they weren’t taken off. I know this because 1^st my mom went in and bought a pack n play, the next day she noticed it wasn’t taken off the registry so she went back in with the receipt to do a return and exchange AND IT STILL WASNT TAKEN OFF. The cashier forgot to do it after the exchange! She obviously had no common sense cause WHY WOULD SHE BE DOING A RETURN AND EXCHANGE JUST TO GET THE SAME RESULT. Then a week later my grandma went in, bought my stroller, went home and noticed it wasn’t taken off either. Again, the employee apologized because she forgot to take it off… What is the damn point of having a registry if your good for nothing employees aren’t taking items off! THEN I had my second shower and the same shit happened again, items were not taken off. (I’m having 3 baby showers so when people buy things it’s pretty important to have them taken off) I call the store and the girl who answers the phone is no help at all, she offers to just delete the items that were bought but not taken off… Hello Einstein, what’s the point in doing that if I’m not getting the points? I could’ve don’t that myself at home! And why should I have to lug my bulky items at 8 months pregnant into the store to get them taken off because of their employee’s mistakes? HORRIBLE HORRIBLE HORRIBLE DO NOT DO YOUR BABY REGISTRY HERE

Since my son was born, I have been at Babies R Us almost every week! As this new mom tries to figure out what to buy and how much, I found the benefits of going to Babies R Us outweighed the sometimes higher prices.
We started at Babies R Us pre-​Baby when we were making our registry… wow, so many things and it is quite overwhelming. It is nice to have a billion options but they also provide a list of basic necessities for those like us who have no idea what we need. Their return policy is also awesome, I found that I bought a ton of stuff and registered for things that I didn’t need. I lost my receipts in the newborn days and I was able to return items easily. They were able to match items to my registry or rewards account which was nice for an overtired new mommy.
Yes, they do cost a little more than Walmart or other Big Box Stores but at the same time, they are very convenient. When I say convenient, it is so nice to be able to get everything I need for baby in one place, from feeding to diapers to the nursery and even clothing. The toy section is limited and I would have hoped they had more options for younger babies.
The workers sometimes seem non-​existent (–1 star)…but when you do find them in the store they are very friendly. I liked the fact that when I talked to the workers, they know their stuff and they do not just try to sell the most expensive item.
If you do shop here, sign up for your Rewards Membership. Aside from earning points, I use my Hawaiian miles card so I can double dip with my rewards. Don’t forget to price match also! Have your Amazon cart open or your store — make sure you went all the way up to the point where you are going to click «buy.» They price match on the final price (minus shipping). The only downside is they do not price match to Amazon Prime anymore…
Now that my son is just over a year, I think we are slowly outgrowing Babies R Us and will be at Toys R Us more often. But this store has been our go-​to spot from Day 1.

I love everything in their store. I love how they’ll price match, even to Amazon!
I gave them 3 starts bc customer service NEEDS help. For a baby store this is a pretty unwelcoming place — not by the store itself but the people representing BRU.
I only needed a question answered & W no one around to ask I figured I’d call the store. I literally called the store while IN the store & no one answered the phone in customer service. I called a couple times to make sure it wasn’t just me, but yeah, super bummer for this location (Hawaii’s Only BRU). Just saying. I’ll shop online for sure!

This place is a little more expensive than going to someplace like Walmart, but it does have just about everything you need for baby. I bought a training potty seat here for $ 17… then we went across the street and bought an even better one for $ 11. BUT… When they have their stuff on sale, say like for baby food pouches, you can still use your manufacturer coupons there and it will usually yield a better deal than most places (even the commissary FYI).

Cool store– went in to pick up a few items for my friend’s baby. Seems like they had everything you need for a baby and mother to be. We really liked how organized everything under the registry was. The shelves were organized and the store was clean. Only downfall– only one cashier working so the checkout line was long.

It’s been a while since I had a child, much less been to a baby shower. So entering Babies R Us was overwhelming with the sheer volume of baby stuff presented! Prices for baby stuff has gone up, for sure!
Happily, there was a registry to consult and helpful patrons that pointed me in the right direction to find my gift. I was in and out of the store quickly and on my way to other errands.

This store has every essential thing when it comes to babies — obviously hence Babies R Us. I should be supporting more local but when you have kids, you start sticking to ‘one stop shop’ kinds of places. Let’s face it, who has the energy to go store to store with your kids? Shopping becomes a chore and no longer much fun.
Babies R Us makes shopping easier. Prices are competitive, there is plenty of inventory, and staff is very helpful. Wish there was one closer to where I live but I’m just glad we have one.

Came here twice already, first time was to scope out the goods, and the second was for signing up for our first registry. They have a huge selection of everything you could ever need from top to bottom. This is really the one stop shop from nursery items to the daily baby consumables.
Signing up for our registry was fast and simple. Within 10 minutes we were registered, and down range shooting out items we wished for at our hearts content.
The workers are helpful, and shelves are always stocked.

With EVERY SINGLE purchase, they make mistakes or something. Either they charge regular price for discounted items or they don’t give me 10% off for Thursday Babies r us credit card use. I have to mention EVERY single discount and deal at chashier, otherwise they don’t give me discount. PLUS, even when I ask for correction, still for some reason, Babies r us credit card charge me the full amount, NOT the discounted amount. I have to make a trip again to Pearl city because they didn’t give me again Thursday credit card discount, which they claim they did– My creit card bill says the opposit.

I left a one star review before based on how I was treated poorly because the monthly coupons we get forum the catalog/​booklet with promotions, etc. Were on the same page and I accidently cut one coupon, which cuts another coupon in half. I’m happy to say I APPRECIATE YOU BABIES R US! For now putting the coupons on seperate pages to avoid these problems.
I come to this babies r us at least once a month. It is a one stop shop for everything from diapers, clothea, strollers furnitures, or anything you could absolutely need for a baby/​toddler. My cashier was great today as always. I keep forgetting her name but she’s the one that says thank you and your welcome a thousand times at check out. I only give 4 starts though because I NEVER seem to find a free sales associate on the floor when I do need help so I have to ask all my questions when I’m checking out and feel bad when there customers in line behind me.

To be fair, there’s little to compare them to around here.
But the customer service is always awesome and they have a great Rewards system. I’m always getting $ 5 and $ 15 rewards, so I love that. I actually shop for baby stuff here over target and the commissary because of the rewards.
The one drawback that I’ve noticed is that they don’t sell Honest body products for the baby. Luckily, Target and Nordstrom sell Honest.

Having a little one due in January, this seemed like a great place to look at baby items and compare prices. I created an online registry and was able to also price match online prices with items in the store to save money. The credit card also helps save on certain days and earn rewards for purchases.
Going here kind of reminds me of going to Target versus Walmart, as items may be more pricey, but the store and quality feels better. The cashier was super friendly and even took the time to make sure items were discounted properly to match the online prices.
The only thing that would make it easier, is if the store would just mark the items on sale as they go on sale online so you’re not having two different prices for a bunch of different items. Overall this is a great location with many shops around that can make running errands easier as there is a Petco and discount stores in the same strip. Overall, I am happy coming to this location :)

The store is pretty clean, until you go into the bathroom, family room to be exact and there is mountain of used diapers overflowing the trash can onto the floor. Dirtiest bathroom I’ve ever seen in a nice store. Anyway, for me I noticed the things in here are way overpriced, unless there is a sale. When there are sales, the prices are worth it but that’s not too often.
I didn’t really like shopping here when my daughter was a baby, there were exact same products elsewhere for cheaper, so it didn’t make sense.
Also, all the employees seemed to just hover around one area lol. What’s up with that.
Only reason for three stars (instead of lower) is that my daughter wanted a water table and Walmart etc. was sold out, so they were the only ones who had the one she wanted. And if you buy something online and it’s available in store they have it ready for you if you bring your printed receipts, you can just grab it and go and you can spend less time there lol.

If you’ve read my tips, then you know the ONLY way I shop at BRU (Babies R Us) is by doing price matching. If you are shopping at BRU, then you must do it right. Do not pay regular price for most of the stuff here. If you can find it on Amazon or somewhere else online, use your smartphone while at the store! Read on…
BRU has a lot of stuff that families with babies need, but I believe they capitalize off of impulsive shoppers. I, being of thick thick thick Chinese blood that loves to save money, won’t let that happen. So every shopping trip there, when I find a product I am going to buy, I pull up either the Target or Amazon app. Most of the time the prices are cheaper or on occasion significantly cheaper. Put the product in the «cart» in the app and when you get to the register, show them your «cart». Target and Amazon offer free shipping when you spend a certain amount, so usually I can show the cashier that the shipping is free. (Note: if something is on sale like BOGO 20% off or something at BRU, you have to choose the better deal which could be paying the BRU price.) On my last shopping trip, I needed a replacement Medela part and on the shelf, the item was $ 32.99, but I was able to find it on the Target app for $ 16.99 which they honored. Crazy.
Of course, I wish BRU was located a little closer to where I live. But, at least the location is a bit away from Kam Hwy (which is currently a traffic nightmare) and you can get there via the PC backroads. There’s always parking and the customer service is decent at BRU. I do not recommend shopping at BRU online because shipping to Hawaii is like $ 30 or something crazy like that. Also, don’t forget to join the BRU Rewards Club. You will be rewarded for your shopping when you spend a certain amount. You will also get the BRU monthly ad in the mail that offers pretty good coupons (like a free bottle or a discount coupon) and what’s on sale in-​store. I guess my parting words for this review are, like when you shop at Macy’s: Do Not Pay Regular Price.

I gotta be a fan of Babies R’ Us. I have a baby now and I live in the area. BRU carries almost everything you’ll possibly need for your little one. They have cloth diapers, baby furniture, clothes, baby food, and carriers. Shopping for someone else’s baby? I’m certain, they’re registered at BRU because there is only a handful of stores on this island to register for baby gifts.
Prices may be a tad higher than other stores or online competitors, but shopping here, you won’t have to wait for shipping. Shopping at BRU, you get to touch and feel the products and they have a lot of items displayed on the floor.
Sign up for their membership program if you find yourself shopping here frequently, find a coupon and use it, and remember, they also price match!
Expecting mama? They have a parking stalls closer to the entrance waiting for you! They also have various events for new mamas.

The Good:
1) Selection. If you need something for Baby, it will be found here.
2) Discounts. When you apply for a Credit Card with this store, you will earn, on the first day, 15% off your purchases. Then on Thursdays you earn 10% off your entire purchase. You merely apply for the Credit Card there and in 60 seconds you’re on your way to awesome savings.
3) Location Directly across the street from the Pearl City Wal-​Mart and in a large parking lot. It’s to the far right once you enter, across from the McDonald’s. Easy to get to from Kam HWY, H2, H1, and anywhere in Pearl City.
The Bad:
1) Prices. They are much higher than most other places on Island. Sure, it’s expensive, though all your needs in one location and convenience is found here.
2) Restroom’s. Not clean. Attention needs to be placed on this, considering people have babies to change in there and facilities to use. I would like to see an hourly chart on the wall to show initials when the place was last cleaned. Other successful establishments do this to show the customers the store cares about cleanliness.
3) Store Branded Credit Card. If you want to earn points for something extra, this is the method. It’s a combo Toys-​R-​Us & Babies-​R-​Us Credit Card. There is no annual fee and the Line-​of-​Credit is fair; HOWEVER… the APR is astronomical. Use it and pay it off immediately. Take the points and don’t pay their interest (which is an UPPER 20% APR) I couldn’t believe the APR… it’s almost an insult to intelligence to apply for this Card; though, I like points and never carry a balance, so the no annual fee part is key.
* All-​in-​all, it’s worthy of a 4-​Star review rating. I like the convenience and selections beyond anywhere else on Island. Parking and discounts are the must have things to make the buying needs/​wants a fun experience.

I wish someone told me that keiki grow at an exponential rate. That they will only be in one size for a blink of an eye and then need new clothes and stuff.
Well– here we go then back to Babies R Us again and again. They really do have all the basics and beyond in what would be needed for the little ones.
Staff has always been helpful– which I find surprising for some reason (mostly cause it is not a restaurant where I would expect attentive service).
Now the little ones are a little bigger– so it is way less frequent visits and just going to get the misc. stuff that seems to always disappear but ended up in the dirty clothes when they weren’t dirty cause little ones know how to put ‘helpfully’ clothes away where they belong. Needless to say– we always run out of clean clothes somehow.

I’m giving them 4 stars because I haven’t had any serious problems that need addressing. Wish the store carried more things and looked neater.
I have been here several times within the last few months since giving birth to my beautiful baby. Creating a registry was easy and fun. The girl at the counter seemed very polite and took her time explaining to me what to do. Browsing around I found things I didn’t initially thought I would need but ended adding to my list, like rubber duckies and cute bath towels for example.
I had found a kind of swing I liked on their website but the store did not carry. The employee said I could order it online and get it delivered to the store within 7 weeks from ordering. My sister was buying it for me and would not be here to pick it up since she lives elsewhere. All I had to do was register my name while ordering and provide a government ID at time of pick up. Fast forward to about 4 – 5 weeks and I received an e-​mail saying my swing was ready for pick up. Off to the store I went and got my brand new swing, which I love and so does my baby.
The other day I was checking out strollers and noticed that the Britax travel system was marked up higher than on amazon, so I would rather buy it online than here. They do carry a large selection of strollers though.
I also looked around for new clothes for my baby and most of the racks were overfilled and there were items placed where they didn’t belong. Staff should definitely work on this. I did see several workers huddled up in a circle talking to one another so perhaps management needs to step in and give them something to do.
I have never had an issue with parking. I find the stalls plentiful and spacious.

Restrooms:
The restrooms are always filthy. I don’t know how often the bathroom gets cleaned but every time I use their restroom it doesn’t look clean. I hate taking my toddler to use the restroom here.
Merchandise:
They have merchandise that are normally hard to find elsewhere such as Pediped shoes. They have a wide selection of clothing, car seats, strollers, bedding, baby wearing items and just about anything baby. They also have a ton of breastfeeding merchandise such as breast pumps.
Parking:
There is a lot of parking in this shopping center and there is also expected mothers parking that are closer to the store.
Prices:
It is pricey to shop here so I would recommend shopping when they mail out the 10% coupon or shop during sales.
Overall, the two stars are mainly for the cleanliness of the bathrooms. But I would recommend this place if your looking for specialty baby items that you could not find anywhere else.