We had a guy come out to check our service and his name was Seth. He was out here for a while, being as there were some mix ups with our service and our neighbors service. He was genuinely here for the customer. He left his number and said if anything went wrong feel free to call him tomorrow, even though it was his day off. We appreciate workers like this. Thank you Seth!!!
Christian L.
Évaluation du lieu : 1 Herndon, VA
50 Mbps internet is worse than dial up. Can’t stream videos, play games online or anything. Might as well use two cups and a string.
Pono S.
Évaluation du lieu : 2 Pearl City, HI
Mixed feelings about these guys. Ive had three cable modems, they wouldnt let me bring it down to this store so i had to wait over a weekend for the repairman. Had a billing problem and had connectivity problems, customer service down for the 4th of July weekend so no internet or cable for 5 days now in addition to the previous weekend. I havent had issues before but all of a sudden it is raining and pouring… I feel like going back to Time Warner!!! I’m so sick of using Sprint’s crappy mobile internet on my tablet!!!
Arriane C.
Évaluation du lieu : 2 Waipahu, HI
Every night I lose my television and internet signal, idk why? My internet seems to be slower than when I was with oceanic.(I have 100 speed compared to 25 with oceanic) Also, I went to the hawaiian tel in pearl city to pay my bill(since they charge a lil over a dollar fee when you pay online), the lady told me she doesn’t take payments and I would have to call customer service. Then I asked if I could change my name on my account since my last name was misspelled, again all she said was to call customer service. Really?! What do they do then?! Seriously bad customer service. On the positive side of this, I really do like the home dvr and how each box has the same channels. My daughter loves to watch nickelodeon and disney jr, so with the home dvr I’m able to record her shows. Other than that, I think I would go back to oceanic.
Joli-Ryan C.
Évaluation du lieu : 4 Kapolei, HI
No lines since not a lot of people come here. Friendly and will come here again next time for sure