NEX Autoport

This place is so shady. I know a little about cars. I would sometimes drop my car off here if I didn’t have time to do it myself, or for a safety check. I get into an argument with them every time about the charges they bill. They will put synthetic oil in your car even when you tell them not to, hoping you won’t notice. I would never let my wife pay the bill because I knew they would slip some charges by her. They charge 125.00 just to hook up the engine diagnostic up to your car. That’s as much as a dealership! The prices here are ridiculous for the work you get. I’ve had them tell me twice in two different occasions «they couldn’t figure out what’s wrong with my car so go to the dealership». SERIOUSLY? Does that sounds professional to you? The manager cringes every time I come in because he knows I’m going to call them out for anything stupid they do or charge. There’s a reason this place has low ratings. I wouldn’t even go here for a safety check. I talked to locals about how ridiculously strict and ridiculous their safety checks are and the locals told me to stay far away from this shop. This place makes all their money off people who trust them and don’t know anything about cars. They will squeeze every penny out of you. Go somewhere more trustworthy!

Not a bad place if you are just getting an oil change or safety inspection. If anything is seriously wrong with your car I would recommend going off base. They do not do any electrical work, i.e. Headlight rewiring.

They double charged me for the same problem. I told them what I thought it was, but instead of writing any of that down in the original paperwork, they decide to be clever and write down «rumbling noise» (which I never said, I said my car was shaking and they asked if there was a noise… I said sort of, it’s not very loud, it’s mostly shaking though from the front and my check engine light was on) and they charged me $ 87 just for a noise complaint.
Then I had to be the one to call them 8 hours later only for them to say, «Oh yeah, we need authorization to do an engine diagnostic. That’s going to be $ 110 and it’s too late in the day to start that. You’ll have to wait tomorrow.»
So I waited the next day… I waited and waited and waited and I called them to see if there was any progress and they acted surprised again and said, «When did you drop it off? Oh, okay, we’ll start on that right away.»
So I got an $ 87 «rumbling noise» charge AND a $ 110 diagnostic charge. So if you go here, make sure your original complaint is IN THE PAPERWORK BEFORE YOU SIGN IT. If you THINK you know where the problem is, you need to make sure it’s in there so they can’t double charge you.
Oh they did give me a little sticker on my car for a free brake inspection. Great. It cost me $ 87 for your $ 20 coupon. Fuck off.

Took my car in on July 2, 2015 to trouble shoot an ESP traction light, on my dodge charger that would light up while driving. The goal was to fix the sensor, to ship my vehicle with Horizon lines because I was pcs’g to Arkansas. My vehicle sat in the shop to «wait for parts» for about 2 weeks, then on the 22^nd of July, my vehicle was ready for pick up (the auto shop assured me that all the lights were off and my car was ready to ship), I paid about $ 893 for parts and labor, WHICH I DIDN’T MIND AT THE TIME.
After picking up my vehicle, I drove it down the road and the squiggly lights came back on immediately, plus the ABS light (which did not happen before)!!! Called the shop back and they wanted to see the vehicle, took my car back into the shop for further review.
2 days later I received a call from NEX Autoport advising me that my dodge needed another part to the ABS module. At this point I am totally confused… why didn’t their ASE certified mechanics catch this before returning the vehicle to me??? I mean, right when I picked up the vehicle and drove down the road, the freaking lights came on!!! WTH???
I couldn’t afford to wait for the freaking part to ship in, so the Manager «Shaun» agreed to write up a certified memo, stating that my vehicle was in good driving condition, even though the traction light (first problem) and the ABS (second problem by autoport) were lighting up.
The manager reimbursed my $ 893, the mechanics put the original ABS module back into my vehicle and I thought it would be in the same condition as when I first dropped my car off (normal). As I drove my car down the road again, ALL THE SENSOR LIGHTS WERE ON!!! Their so called ASE certified mechanics, didn’t sync the programs correctly and NOW all the FREAKING LIGHTS in my vehicle has been turned on!!! ABS, BREAKS, TRACTION … EVERYTHING!!! I had no choice but to ship my vehicle as is, because we were flying out in 2 days, MY VEHICLE SHIPPED (lights on and all) because of the memo Shaun had certified, stating my vehicle was in good driving condition.
We have now PCSd to Arkansas which is 350 miles away from the Texas Vehicle Processing Center. I received an email that my car is available for pick up, I packed my family in my RENTAL CAR and made the 5 hour trip down to TEXAS. Picked up my vehicle, and as soon as I put it into gear, my car would jump/​jerk (spooky), when we drove onto freeway (speed limit is 70mph), my car would only drive at 40mph, (which was ODD) the RPM was at a 4, while the gas peddle was at its max. There was no horsepower and I drive a freaking DODGE CHARGER for crying out loud. This has never happened to my car, EVER!!! My vehicle was in perfect driving condition before I took it to NEX Autoport!!!
From the freeway, we pulled over on the next exit and I called my insurance company, only to find out I am only allowed 11 miles of towing, after that I needed to pay, PER MILE. My car got towed to the nearest car shop (Kwik Kar) and they told me the ABS module was not synced with the codes to my vehicle (there is no communication with the ABS module and the car’s computer system). Which had put my vehicle into LIMP MODE… WTH!!!
Now I am in TEXAS, with my 2 kids (2 years old and 9 years old, both did not eat since the 5 hour drive), my dodge is in a shop and they wouldn’t be able to work on it till Monday (August 17, 2015) I am FURIOUS!!! Spent all that MONEY FOR NOTHING!!!
My husband called the manager «Shaun» at NEZ Autoport and at first, he was giving us every excuse NOT TO HELP US!!! He said that he didn’t need to sign a certified memo for my vehicle and that he just wrote up the memo as a FAVOR!!! After a long conversation, Shaun advised us that their main office, FLAG SHIP in Virginia would help us out. We provided Shaun my email address and he assured us, that we would receive an email from the main office on Monday August 17, 2015 (today). Monday’s business hours came and left… NO EMAIL from their main office in Virginia, no call from the manager Shaun and no assurance that they would help us out due to their lack of quality work!!!
I now had to pay for a car rental for last weekend and now I have to pay for a truck rental and an automobile trailer, to pick up my vehicle from Texas!!! Plus take advance leave from my job and my daughter now has to miss a couple days of school!!! This is time and money that I do not have!!! As most of you know, a PCS costs about $ 3,000 to $ 4,000 at the average for our families!!!
If you are looking for QUALITY work, which is what EVERY vehicle NEEDS, DO NOT GO TO THIS PIECE OF JUNK autoshop!!! They are overwhelmed, with not enough time, space and employees to produce quality work. Do not waste your money here!!!
I FEEL CHEATED AND RIPPED OFF!!!
Good Luck, I hope my experience will help you make a better CHOICE!!!

I should have listened to the poor reviews. Stopped by on a Friday afternoon to schedule an appointment and get a price quote for a vehicle alignment. Was told the price was $ 85 and they don’t schedule appointments.
Stopped in the following Monday at 1215 hours and was told that all the mechanics were at lunch. What is this a union? I was then asked why I didn’t schedule an appointment.
The guy then gave me two options: come back at 1300 hours or leave the truck and wait. Either way it was going to be looked at until 1300 hours.
Came back at 1315 and was asked by George was price I was quoted??? Apparently there are different prices for an alignment???
Long story longer… truck was brought in and it appears they did NOTHING on the alignment because the truck still pulls.
When I called to speak to the mechanic, I was told to come in and bring the alignment printout with me as they do not keep records.
Have to now take to truck to another place to get the alignment done correctly.
Spend $ 88 and too much time dealing with this business and did not get the service I paid for rendered.
Wonder who from the Navy approves this contract? Seems to me that it went to the lowest bidder.

This is my third experience with this place. The first one the guy was very nice and personable. He let me leave my car there over night to do the safety inspection in the morning. They gave me a call the next morning and said I needed new tires, a new blinker, and to fix my windshield wipers. My wipers and blinker worked fine I even checked them myself. But it was cheap so I got them done. I held of replacing the tires because of the tire price and the extra almost $ 100 to take them off without a tire lock. I went back just over a month later to get the tires done finally around 10am and they told me I needed to be there between 7−8am to get safety done again and that they don’t do appointments or let you leave it there, even though its impossible to get off of work for that hour when you’re in the military! I went back this morning at 0725 and after waiting in line for 5 minutes got told that safety inspections were full for the day and that they are usually full around 0730. That would have been nice to know! All the staff minus the first guy were all very rude. One guy was yelling and swearing at the phone for 20 minutes while we waited at the counter! Sounded like he was dealing with a customer who didn’t want to pay as much as they were charging, still no excuse for cursing and yelling! Finally got so annoyed that I went to a place off base for safety, they saw me right away. All very nice and professional. Hit me only for tires and no charge for removing them. The tires cost me $ 10 more off base. The cheaper price is definitely not worth the hassle. I will NEVER do business with the nex autoport again.

I’ve only been here a couple times to get a safety inspection. The first time I came in a year or so ago it was a Tuesday afternoon and they did everything within an hour or so. I came in on a Saturday to get an inspection and they said that you have to come real early in the morning during the week which is impossible with my work schedule. I was able to come in at 10 and they turned me away again. Saying «we don’t have a guy to do stickers». It’s a simple safety inspection, it shouldn’t take any longer than 30 minutes and the place was empty. I go anywhere else and they take me in easily. I went there because it was conveniently on base and that’s what it’s there for, auto services for military. I don’t plan to go here anymore. It’s easier to go to the Auto skills center off base

I’ve been here a lot! I’ve gotten great prices here. However, I called today to see if they had tires for my car and the guy on the phone gave me a bad attitude and told me fuck you when I told him he had a bad attitude. You think i’m coming back… hell no!

Update. Guess what a couple days later from picking my car up it started making the same noises and the power steering went out. Not taking it back here though going to Wallies where he’ll do it right the first time instead of three times. Totally ridiculous. I’m so happy to have wasted a ton of money here for them not to fix the problem.

Worst customer service! I came in to get my breaks checked and they wanted to charge me over $ 1,000! First off, they gave me the wrong quote over the phone. Next phone call I get, they were going charge to $ 1000. I’m no mechanic, but I called my brother who is and told me to not let them do anything. He went ahead and called the place, and they could not give him specifics of what was wrong with my breaks. Then the guy hangs up on him! RUDE!!! DO NOT GO HERE! They will rip you off! I’m disappointed in this place because I’m a service member and they just want to rip me off. Very VERY disappointing to say the least.

1. Their mechanic sucks. Doesnt know what they are doing. Even you told them to check i. e noise coming from your car.
2. Mechanics and their clerks doesnt communicate properly. Keep sending me back and fort.
3. I thought hawaii has aloha spirit these guys dont they dont even greet you i. e good morning or ask may i help you. Thats why this would be my first and last visit to this shop. Horrible experience. You guys go ahead take a gamble.

Don’t get your car inspected here they wont even look at your car before the inspection starts to give you a heads up on what might fail. They will charge you for parts they didn’t install and then send you on your way without being able to fix your problem. Very poor customer service will not be a return customer!

I always have had good service here. Even when I just want to compare prices the staff is always helpful. I have had parts ordered and delivered here on multiple occasions. Very convenient! I do most of my own maintenance so no real opinion on there work quality. Inspections have been quick and painless.

You can’t make an appointment, so you have to show up and hope you get in. i was the first one there. Told him what i wanted, which was 2 new front tires, remount the spare and an alignment. He quoted a price and said we will be done by 9:00. I thought cool.
I waited until nearly 10:00, before the guy came out and told me they could not do the alignment, told me the reasons, and a price to fix the problems. Why would it take them an hour longer to not do the job ?? IDK
They charged me $ 43.00 for an inspection, which i never asked for, and the woman at the check out, seemed to not know anything about anything.
Friends do not let friends go here !!

Came in the other day and I was looking for a certain item, one of the workers comes and asks me if he can help and I tell him where I can find this item… He kind of gives me a snotty reply which I just shrug off. he then continues while im paying by asking me «did you find everything?» Once again in a snotty attitude… granted I was there about 10 mins before they were supposed to close, so I understand he was wanting to get out of there… BUT still treat customers with respect regardless…
Prices and products they have are pretty decent though so I will return here.

This shop is only good for and oil change and tire rotation. I took my car in for a problem, they completely misdiagnosed it, then charged me for a new tensioner, which didn’t solve the problem. $ 200 later, I took it to Wally’s, and Sung diagnosed it immediately. Problem solved!

TERRIBLE! Don’t come here… Expensive and terrible mechanics!
I come 2 yrs later to get my Alternator replaced, mechanic tells me my van had no problems! I tell him there is a problem with my alternator and pulley making bearing noise, because my mechanic friend told me so. He tells me, don’t assume anything if you are not a professional! So I’m mad and tell him let’s go test drive my van… We go test drive the van, few minutes later the battery light comes back on and squealing noise is persistent… We go back to shop and he checks alternator for the 3^rd time! Comes back to me and tells me, Alternator and pulley needs replacing! LOL! Where they find these mechanics!!!
Finally I go to the desk to get an estimate cost of repair. I have to buy a new alternator because 1yr warranty is over?! I ask the guy, I paid $ 320 for a new alternator 2 yrs ago! Another sales guy told me its a new, not remanufactured alternator… The guy said sorry, it’s only 2 yr. warranty on remanufactured alternators! First he told me 1yr., other guy says lifetime, now it’s 2 yr. warranty, which I miss the 2 yr. warranty by 2 damn months! After coming back for the 3^rd time, you would figure they give me the 2yr warranty anyways! Hell no! They said sorry, you have to pay full price for another alternator! Fed up, and left the damn place! Never again at this damn Autoport!

It’s a little hard to find this place if you are not familiar with the base. But once you get to the parking area, it is very obvious. Its also the same place you go to if your car gets towed…
So I went in to order tires, there wasn’t much of a line, awesome! There was only one female that works there, and she asked me if she could help me, it was in such a rude manner. Really? Anyone every taught you anything about customer service? Either way, I was friendly. Gave her my tire info and she charged me for it and told me to go around to the service desk to make an appointment, the whole process was painful, like I was preventing her from doing something far more important.
I went around, waited in line, after about 10 minutes, she comes over and tells me the tires I ordered were out of stock. Again, she was not apologetic, she was annoyed, as if it were my fault. We ordered a different set that cost me $ 20 more for each tire, ugh!
Now I’m in the service line, the guy tells me that I don’t need to make an appointment, just bring it in the next morning and I should be fine. Next day I went in at 0800, my bad, there hours are different than the actual store. The service office opens at 0700. They tell me that they won’t be able to do mine, bc they already had a lot. Really? I should have made that appointment. So I decided to come in the next day instead, he told me to just come in the morning and they will get it done. I said no, I want an appointment. Scheduled it for an oil change and new tire installation. Dropped my car off the next day, and it was done half an hour early, wow. I looked at the balance and asked about my oil change, apparently it didn’t get done. Bummer!!! They said I could wait, but I was over it. This place has been a disappointment. Aside from it being convienant due to location, and the military discounts.
This place blows. I would have given it a one star if it was based on customer service only, but the discounts makes the place very attractive, that’s why I gave it two. This place makes me feel like they don’t have to treat us with courtesy because we are military. I think customer service should apply anywhere you go. People should be treated with respect, I didn’t do anything to you, so why are you so rude?

This place is amazing. Everyone is very helpful. It is first come first serve so early is preferred. It is located on Pearl Harbor on the submarine side right past the mini-​mart. I highly recommend this place for anyone!

If you need the oil changed or tires rotated, this is the place for you. Anything else and this place is worthless. Took my vehicle there for a starting problem and asked them to check it. They found nothing except the battery was low. Didn’t recommend a replacement. So I suggested that they replace the battery for me. Still had the problem but couldn’t get it back in because of work. Took my vehicle back in today think it was the starting system. Told them I was having problems starting it and may have been the starter or alternator. They checked the starter system and said everything was good and started up fine. Paid and go out side to start it up and still have the same problem starting up. No recommendations or anything. What a waste and thanks for taking my money.
I took my vehicle here regularly from ’03−06 and service was great. I’d trust them more than the dealer. Wow how things have changed.