Goodyear Auto Service Center

I definitely like coming here to do my safety check! They definitely complete it in a timely maner!

Everyone do not listen to clowns like Joe C. You cannot take someone’s review seriously that is clearly not telling the truth. I bought my vehicle in for safety checks many times and it would take some time considering there are people in front of me getting the same thing done.
This Good Year store is amazing and the service is one of the best in the country! Great service that you can trust and always shows Aloha! The Manager (Edwin) is a hard worker that besides his own duties makes time to assist his staff in order to provide the fastest service for the customers!
This store is busy at times for a reason! Loyal customer base knows when they are getting the best service for their money!

Went in to do my saftey check, the manager wise was so nice enough to help me get it done. Though he told me would take about a hour and a half it actually got done quicker. Great service! staff is excellent! techs are awsome and freidly as can be! I will bring my car back here for service and recommend to all my friends!!!
On another note, reading all these comments of these people making negative comment about this store saying rude, lied to me, they said this they said that, came in just for this and they said i needed that, oh im never coming back. First off before you come on here and Unilocal,DONT F’N LIE!!! AND GET YOUR FACTS STRAIGHT!!! For example, I read the comment that said «he used a impact wrench to put his plates on» do you know what a impact wrench is? Its a heavy duty tool to remove or put on something that a regular wrench cant do, with an air supplied source. I dont think that tech is stupid enough to use that tool to put your plates on. He probably used a cordless which is safer and faster than a impact you moron! Again, get your facts straight. When i bring my car in for service, they take care of my vehicle. They complete the service i ask for and they let me know whats wrong with my vehicle THAT I DONT KNOW ABOUT! All I do is drive and put gas in the damn thing. Thats why i bring it to them to take of it! If you dont like what they recommend you all you have to do is say no. Dont come on Unilocal cryin all your BS. When I bring my vehicle in I see some of you thats on here making neg. comments. what you Unilocal about this shop you wasnt even acting like that. NOT once did i ever see any of the staff in the front ever be rude to a customer, unless you tryin to argue with them whos been doin this more than 10+ years acting like you know, why you even bring your car there in the first place. Remeber now you bring your car to there shop for a reason, YOU NEED THERE HELP AND YOU KNOW NOTHING ABOUT CARS. For those of you who cry a lot I hope you never go back to that shop because businesses like this dont like to deal with dumb people like you. They’re the experts, they know what they’re doing. My advise, if you are really having problems with your car and you bring it there, be ready to leave your vehicle there for at least a couple of hours to figure out whats wrong with it, your not the only customer there and dont expect them to jump on your car right away. Second if you a have no appointment and your a walk in, again dont expect them to jump in it right away or you requesting it to be done in a hour because you on your lunch or you gotta pick up your kids or you got another appointment, too bad, they are not dumb enough to rush on your car and then something bad happen and you get all mad because they messed up your car. If you want them to do a good job on your vehicle give them the time too

Today went to goodyear to get some work done it took awhile but I was satisfied with the service I would rather have the techs take their time with my car because this what I transport my family in «awesome job guys».. …today I also noticed a guy in military uniform whom was whining like a girl because he felt that he should have priority over the customers that was there already um I don’t think so buddy, the guy was a jerk, if this guy had a problem he should of talk to the manager instead of crying in the corner like a baby !

@Joe C I’m a retired NAVY Chief lived here over 22 years and have been taken my car there for all my automotive needs including «safety» checks. My guess is your a military officer because you complimented only on the coffee. My guess is you would complain about a happy ending at a Thai massage parlor. I RECOMMEND THIS STORE TO EVERYONE. I bet you didn’t say anything at the store but your a «Yelper» tough guy. My guess looking it’s your first Unilocal in Hawaii. Even a bad happy ending I give 5 stars. To all don’t listen this SPARK PLUG… I RECOMMEND THIS STORE TO EVERYONE. ALOHA…

Rude, Deceitful, and Incompetent. I’ll explain all three. Walking in the person at the front desk «Wise» is just plain rude. Yes, his name is Wise. I’m there for just a safety check and it’s 8AM and Wise says, there are a couple people ahead of you, and looks over at 2 guys sitting in the waiting area. I say fine (assuming now that it is two people in front of me). An hour later I ask about the status of my car, and Wise tells me that there are still numerous people ahead of me. An hour and 40 minutes later I finally have my safety inspection done. I go to DMV to get my Hawaii plates/​registration, and when I return they put the back plate on the front of the car. (In Hawaii the plate with the registration sticker goes on the back.) I wouldn’t normally check something so simple but I just happened to check in this case. I make them swap the plates (which the moron does with an impact wrench). Bottom line, if they can’t get «mounting license plates» right, I wouldn’t trust them with anything else.
They also charged a $ 5 window tint check fee, which is bullshit because my windows aren’t tinted and it’s not required by the state.
The only positive was that the coffee in the waiting area was good, I almost gave them an extra star for the coffee… but I didn’t. The coffee should be good since apparently everyone that goes there waits around for at least 2 hours.
Bottom line, these guys suck, I don’t trust them, and I am not going back.

Had multiple issues with this place. Twice they lied to me about the time it would take to get a safety inspection. They take their sweet time and do not worry about the customers’

So terrible it hurts to think about. Waited almost three hours for a safety and never got one. This place should be advertised as a landfill because the service was straight garbage. Don’t waste your time.

ZERO stars!!! They failed my safety inspection on grounds that the parking sticker placed on the bottom corner of the rear window impeded my driving/​parking view! They remove said sticker by shredding it! The rear headrest actually blocks said sticker! AND the law states that military and parking stickers ARE ALLOWED!!!

I normally use the Firestone Complete Auto Care center on Hickam because it’s conveniently located between home and work. However, I was off today and didn’t really feel like driving all the way to Hickam to get my oil changed, and because the Firestone on Hickam doesn’t do online appointments. Bummer.
This Goodyear center is located just down the street from where I live, nestled tightly in the Stadium Mall shopping center, across the street from Kmart. I scheduled my appointment at 9:00AM and was able to get my car taken care of at 12:00PM. I showed up a few minutes early, but they got to work right away. I decided to walk over to the Kmart across the street to pick up a few things.
I was only in the store for twenty minutes when I received a phone call from Goodyear. Now, this is the part where I’m expecting them to tell me that during their inspection — which is complementary with the oil change — they had found an additional repair that needed to be performed, like my brakes, which I had just had replaced six months ago. But no, they called to tell me that my oil had been changed and my car was ready to go.
The total? $ 37.12. I’m used to having to pay twice that much and waiting up to four times as long at Firestone. I’d say I’m completely satisfied.
Bottom line: same-​day appointment with only three hours of advance notice, in and out within thirty minutes, no hassling me for additional services, and a low price? I’ll be back.

I had a really good experience here. I read a previous review regarding Edwin, but I actually thought he was delightful. My car was grinding at the breaks and pulled over immediately to this Goodyear around 10:15. Luckily it’s near my work place so I didn’t have to wait around or anything. But I pretty much just told him that I needed my brakes changed asap!!! They assessed my car within the hour and then called me with what they saw. Changing brakes and rotors aren’t cheap :(they gave me an estimated time of when they would be done which gave me lots of time to plan out the rest of my day! They called me exactly at the given time estimated. I called back asking what’s the latest I could pick up the car, they said 6pm. Then I called back, thinking I wasn’t going to be able to pick up the car until the next morning because of crazy traffic. They said they stay till 7pm! I’m taking my car to this Goodyear from now on.

Making me buy new wipers to pass inspection… wipers worked fine yesterday in the rain

I don’t even want to think how will I rate these store
First thing I did this morning is made appointment for a safety check and since I am doing that I decided to get an oil change came on 45 mins before my appointment time waited for 1 hour and 15 minutes and when they got than suddenly they saw what they did was shitty on the oil change my Lexus was leaking then waited another 30 minutes I saw the mechanic who took care of it I ask where is my car the answer I got was «oh it us still leaking if you want you can take it» my response was WTH happened he told me that when they open it crack so I said they better fixed it and the BIGGEST ASS hole who he call himself manager stated they need to get a part for it
This place has rude manager especially Edwin
My advice don’t take it there
Poor customer service

I’ve gotten fast and cheap (!) oil changes from them before. Today I came in on my lunch break for a safety inspection; they don’t take appointments for these and mine was very expired. They said it would be 2 hours or more, as I was #6 in line. They immediately offered other (competitor) locations, saying I could come back to the same place in line if those didn’t work out better. I decided to just wait, saying I’d walk to get food and would get back to work late.
So imagine my surprise when they called just as I was finishing my tacos, saying my car was done. Because I had to get back to work, and was going to wait, they did my car first. You’ve earned my business, guys. Thanks!

Too bad you can’t do NEGATIVE stars. Made an appointment ONLINE for an oil change, and in the body of the comment section, added that sometimes my car made a «squeaking noise when the wheels start turning, but not ALL THE TIME, JUST RANDOM. I get there about a half hour before my appointment, for the guy at the front counter to give me an attitude (and the look) like why the hell am I here. Just didn’t like the tone. So I TELL him the reason, wondering why he didn’t see the comments I wasted my time typing up when I made the appointment. He flings out his flyer of different oils on to the counter and says «which one?» To my surprise, he actually recommends the middle, not the pricier one, and say the tire rotation is free with a 29 point inspection. Ok. Fine. I leave the counter after a quote of under 60 bucks. Whatever.
After waiting and killing 5 hours of time via foot, and NO phone call, I decide to walk back to check for an update. I walk in and ask if the car is ready, to which this fool says, «YOU NEVER called us back!» Ummm HELLUR! I NEVER got a phone call. Who cares if I have a long distance phone number! So now he adds that I need new brake pads and a flush… total cost. close to six HUNDRED effing dollars. Oh AND he said the battery I bought about 5 months ago from somewhere else, failed. So now I have yet another service company bullshitting me? Wtf?
So all that money later, he says the car is up front, with the keys in it. I walk out the front door, and it’s parked almost inside the bay. F?$k me. All that money and they can’t even frikken drive the car out? I’m so pissed, I walk back in and in a bitchy tone, I say «um with spending all that money here, the LEAST you guys could do is bring my car out!
So I go home with steam coming out of my head, not even looking at the paperwork to see if they really «did» anything. I’m off to find a personal mechanic to check their shit, I swear if it’s messed up, I. Gonna OWN this stupid company. Customer service sucks FAT A$$!

Grateful for the knowledgeable crew & management at this location. They’ve always provided great service & in a timely turn around. NO complaints at all. Exceptional service & ALWAYS takes care of me & my vehicles for the past 10 years. Great job: Ed, Randy & Chris. Much mahalo

I don’t like being lied to. It seems to be common practice these days. You take your car in for an oil change and they manage to find something else that needs to be fixed «right away». This time, they told me that my rear brake pads were «down to metal on metal». That’s an exact quote. I took the car to my mechanic, and the pads are fine. I hope they actually changed the oil and rotated the tires like I paid them to do. Frankly, I have no way of knowing that they did anything, other than lie to me!

This is my third visit here and every time has been great! First visit Jason had me in and out with a single tire repair (but don’t expect to ever be in and out lol) the second visit, Diana knew i was in a rush so she came up with a solution to get me out of there with everything i needed. They are really busy but provide great service at an affordable price. This is my third visit here &Diana at the front desk is amazing!

The service that I received this time was great, the manager helped me but I can’t remember his name. It’s best to make an appointment because if you don’t have one and want to walk in you will be waiting a long time. I waited about an hour and I did have an appointment. Staff was very nice and kind. I needed to patch one of my tires because I unknowingly ran over a nail.
I purposely avoided this location for years because the last time I went a few years ago the female that was working there was not nice to me and told me that someone was playing a joke on me. No one was playing a joke on me because my tire was completely flat I even had a photo to prove it & she kept insisting that nothing was wrong.

Unfortunately for me I know this place way to well. I’ve been going there for auto care for many years. It’s down the street from where I live and is very convenient. I usually leave my car and walk to the K-​mart area and shop around until the job is done.
Thanks to Edwin and Randy I keep going back because they are super nice. If not for those 2 guys I would have chosen somewhere else a long time ago.
I just went today and even though the problem I thought I had did not require any mechanical work, Edwin took the time to explain how to deal with the issue.
Hopefully I will not need to see them for a while. Fingers crossed!!! But if I do, I’m confident that I will get the best service possible. Thanks again.