Hidden Treasures

Beautiful furniture, but HORRIBLE customer service. I purchased a twin bed with trundle. The staff told me if I want to take it home that day that I can load it up myself or make an appointment to have their men workers load it for me. I’m a woman and cannot load it myself so I made an appointment. They asked me if I would take it assemble or would I like for them to disassemble it. I told them to disassemble it because it may rain and might need to pick it up in my expedition instead of a truck. That was the agreement that I thought we had. However the day of my pick up appointment, the bed was still assemble. The staff men were about to disassemble it and a staff member lady told them not to do it because their was no agreement to take it apart. I was right in front of her and told her, that was not correct. The agreement was that I will pick it up disassemble. She said she was told other wise. So if I wanted it taken apart, I should get my husband to do it. I told my husband that this was not the agreement that I made with the sales lady and that this place was not costumer friendly. As soon as she heard me say this, she allowed the men to help my husband. This is supposed to be an «upscale consignment store.» I’ve gotten better service at garage sells with smaller furniture. What really upset me the most was that she stated, «I’m going to find out who made this error, it makes YOU look bad and us.» How can this make me look bad? She didn’t even apologize. I’m a costumer who made a large purchase and needs assistance to load. I paid good money for the bed and to be treated this way was wrong. This was my first time purchasing here and will be my last. I hope they read this review and not allow this to happen to someone else. I hate being confrontational and writing bad reviews but this was the first time this has ever happen to me. I was so disappointed with their service. As soon as the bed was loaded, I left.

A friend purchased some things from them in the past and wanted to take me because I am looking for so much furniture and décor. We noticed how high the prices were immediately and were shocked. Even more shocking is that two employees walked by us a total of four times and only said hello once.
I through that I may have found a deal with an antique oak bedroom set. I made eye contact with one of the employees & she walked by. So I decided to pull the drawers out to see if we could figure out the age. We found that it was only about 20 years old, but did find a «hidden treasure»…about 3/​16″ of dust under each drawer. I guess this allows customers to calculate the age of furniture when employees are busy walking the store.

I’ve come here several times over the years in hopes of finding things when I moved a couple of times, to no avail. I find it very pricey for USED furniture. They do make fun daily sales which make it interesting. This place is really big and there’s a lot to look at. Some of the jewelry is really unique too.

If you see something you like here, you better buy it immediately! I was literally sitting in a chair I potentially wanted to buy when someone bought it «from under from.»
The staff is very helpful and friendly.
My husband and I went into to just browse then ended up buying bedroom furniture and dining room chairs that look great.
They have a location in Clear Lake that I haven’t been to, but I hear it’s bigger than the Pearland location.