Massage Heights Shadow Creek

Thank you for your comments, but please understand your explanation of what is SUPPOSED to happen did not. Yes, I received the weekly emails re: available appointments. I called multiple times in response to those emails but appointments at the days and times I needed were not available. NO phone calls re: no scheduled appointment after my monthly dues were paid were ever received… nor any emails re: the expiration of my rolled over hours. That shows a true lack of customer focus.

I called and requested to cancel my membership. The manager worked with me and agreed with the caveat that I pay for one more month — fair enough.
Four months later, I’m still being charged and upon calling, the new manager refuses to work with me, stating that all she can do is send me to collections (monthly fee is being autodrafted…)
I’d never come here again out of principle. Bad business.

The staff at this location are average. The customer service is below par. Also, the staff at the front desk do not inform you of everything before you sign up for a membership. Due to being ill informed I lost 3 hours worth of services at this location, which is a lot of money! The reason I had credit for 3 hours is because this location never has availability. You call to make an appointment and they just say no we don’t have anything available and hang out. You have to pull teeth to figure out what is open in the future.

I signed up for a membership a few years back and have used and enjoyed the massages from the start. I have a hectic work schedule which involves travelling at a moment’s notice for long periods of time. I moved to the downtown area and began using the Midtown branch. I tried cancelling multiple times and I got the run around every time, i.e. I had to physically go to this branch to cancel, I would be receiving a call from a «cancelling agent» which never once happened, and so on… I just recently went to this branch and cancelled my membership and asked if I could get some of my paid sessions back. I asked for them in gift cards, if I could have my paid sessions rated at the non-​member full price to cut down the sessions so they would still make money. I asked to speak to the manager, but she was «on the phone and could not talk to me and she will call me within the hour». That phone call never happened. The front desk people are great, along with the massage therapists, but the management and the business is terrible. Do not sign up for a membership.

My husband and I signed up for memberships shortly after having a good trial massage. We will definitely be cancelling our memberships the first chance we get. We are supposed to be able to get a monthly massage, but there is never any availability. I will call to schedule a massage and each time, there is a «no» and then the receptionist just hangs up. There are never any options or future openings explained. So basically, we are paying them every month for absolutely no services. Please reconsider getting a membership. Find an independent therapist if you can.

The four stars are for customer service. Manager Tam went out of her way to accommodate my best friend and I after a scheduling snafu.
Nice facilities. Nice massage! Will return.

My brother got me a gift card for an hour facial, which I used today. I was impressed that this location actively advertises to check in and get a free «elevation» with your massage or facial. However, past that initial check in, I was disappointed. My facial was for an hour and felt very rushed. The woman doing the facial went pretty fast and did not explain anything that she was putting on my face. I had just come from a baby shower, so I had makeup on my face. I assumed that she had taken it off with one of the numerous things she was rubbing on and off on my skin. However, when I looked in the mirror at the end, my makeup was smeared everywhere. I think she basically gave me a facial on top of my makeup. Next, while doing extractions on my face, she used her nails instead of an extraction tool! I literally had nail marks on my face from where she was extracting blackheads. Finally, when the service was over, she flipped on the lights and told me it was over. What the heck? How about easing me out of relaxation… Overall, not a great experience.

Faith Is so professional and knowledgable about the heights products!!! She made checking out a breeze. Top notch customer service.

I slept wrong and my neck was so stiff, it hurt to turn my head. I walked into this Massage Heights without calling first. This was my first visit and i was in a lot of pain, so i went with their first available therapist, Jared.
The massage Jared administered was so good, halfway through the hour session I originally purchased, I asked if i could purchase another half hour, and luckily he had the time to accommodate this.
Jared has a thorough and professional knowledge of massage therapy and the muscular system. If you need VERY FIRM PRESSURE (and i did), Jared has the strength for it, and he also expertly popped my neck and spine. He was responsive throughout the session, changing the pressure as i requested and concentrating on problem spots that he detected.
I felt GREAT after the 90 min massage (yes, it was the full 90 min, if not a few over). I could turn my head again! Jared warned me that I might be sore after, and I did wake up slightly sore the next morning, but still felt GREAT.
Jared gets the full five stars. Definitely book him if you’re needing massage with FIRM pressure on problem spots. He’s strong and expert.
The four star review was bc i didnt like being asked for my credit card number.
It was a Tuesday night around 6:15 and i got their first available appointment which was at 7. the front desk asked me for a credit card number to hold the appointment, which i thought was odd — i was planning on waiting there until my appointment time, so i said i would be paying cash and i would stay in the lobby. the (professional and polite) front desk employee checked with her manager in the back (who did not come out) and said this was fine.
the lobby of this massage heights is pretty nice, and there’s peppermint in the air and soft music. the wait was comfortable! about 20 min before my appt, another employee came out and asked me some questions about where i was hurting, how often i get massages, what kind of pressure i wanted, etc. she was professional and thorough.
I’m hesitating to get a membership because i have an insane schedule and I don’t like card autodraft. from the other reviews, it does seem like this place has some turnover. My experience was mostly positive (again, amazing restorative massage), so i will think about it.

Disappointment is an understatement. I came into massage heights from a vacation from the east coast. I was excited to get a facial and relax during the hr I paid for. I had an appointment for 5pm this afternoon and arrived 4:40pm 5 minutes before they asked us to arrive. I filled in paper work and was finished by 4:50. I waited another 20 minutes until my facialist came to greet me. I did not get into the room until 5:10 and it wasn’t until 5:15/5:20 that my facial began.
When the facial began my face a list was friendly she quickly began my facial. And as quickly as she started was as quickly as it ended!
I was done by 5:55! The facial was nice and all but honestly I would really like to get what I paid for and I paid for an hr!

Getting a membership here was the worst idea ever! I have been paying for over a year and due to my crazy schedule I can’t ever utilize my membership. On a Sunday I went in for a 2 hours massage (which was amazing therefore I gave 3 stars) booked for 2 weeks later with the same person for another 2 hour massage on a Sunday. I get a confirmation call about my appointment on Saturday. I told the person that it was Sunday. She refused to listen and never gave me an option. I finally said fine when else is she available? She said oh I’m sorry she no longer works here. SO! Not only do I not get my appointment, the lady who I love doesn’t work here anymore? Needless to say I will be canceling my membership due to customer service.

I payed a visit to this location yesterday for a couples massage and I can’t say enough good things about our time there. The front desk staff was very welcoming and wanted to know our concerns. My therapist Adrian gave me a great deep tissue massage. My boyfriend also loved his therapist Isis. Adrian did intricate detailed work on my neck, back, and shoulders. After my massage I felt like a new person. I would highly recommend this location and Adrian or Isis if you are looking for relaxation and pain relief.

I just got the dual service: Dermalogica facial and 1 hour massage here. I love it!!!
The reception area is so beautiful and filled with great products.
Front staff, esthetician, and massage therapist were supper nice and professional.
If you want to take some time for yourself, book an appointment, just to relax and unwind. I am sure you will enjoy it.

I have been a member for the last 2 – 3 years. I have have enjoyed having an option that was close to home but I struggle with what others have mentioned for quality of therapists. They seem to have high turnover. I finally found one good therapist and I found I have to book at least a month in advance to get 90 minutes sessions and a time slot that works for me. I always look forward to starting a Saturday morning this way.
I went in Sept 26 and everything was great until I was done. It seemed to go faster than usual. When I looked at the clock, I only had an hour instead of my 90 minutes. My therapist knows my standard and it seemed odd to her but she figured I must of had something else going on that day. The notes said I called and changed it. She mentioned it looks like she was also booked over her break that day. I asked about it at the front desk (ok, I complained) anyway, they tried to make it seem like I made the mistake, which I didn’t. I keep very good notes in my outlook schedule :-)
It appears they needed to fit in someone more important than I was and shorten my time and booked over break time to fit someone else in. To me, this is VERY UNPROFESSIONAL! The girl at the front went to talk to the manager, came back to «offer to put 30 minutes in my account». I was beyond surprised the manager did not come out at all to speak to me. Again, I am not an important customer, they don’t value the money I bring to their business.
I have always believed in customer service and when stuff like this happens, I make sure I take my money elsewhere and share with family and friends. My package is over soon and I will not be going back. I am lucky my therapist and I have a great relationship and I will be able to continue treatment at another location that is NOT Massage Heights.

I booked an appointment for my wife for a pinched nerve type pain. I asked if I could make an appointment without having to sign up for membership as well. I expected to be pitched the membership, but not three times though. Besides that, the massage itself wasn’t good either. She also opted to get a facial, which they did not provide. I chose this facility based on ratings, I think I’ll pay more attention to the negative input as it seemed to be very accurate.

Never seem to have any luck at this location, I normally go here after work when it’s not convenient to go to my usual guy in Katy. It has been different therapists each time. Two of which were average and one was the absolute worst.

Let’s see, I have been a member here now for about 2 ½ years. I do not know why I am barely writing a review for them. It’s hard to rate them, because they seem to change therapist a lot. As soon as you get used to one, they are gone. What’s up with the high turn over? Pay them better massage heights!
All in all I get a pretty good massage from most therapist. Every now and then I get a disappointing one.
The pro about coming here is have access to all the locations and pay a pretty low price for a massage, since I have monthly auto pay.

Friendly staff. Russ is an awesome massage therapist.

Ive been going to this location for quite some time now. I recently took my girlfriend here to get a couples massage with her. Both of our therapist were great. Johnny was my therapist and Rachel was my girlfriends therapist. I do hard labor and work out daily so the technique that was used during the massage was perfect. Will be coming back soon.

I’ve been a faithful, repeat client of this location and never had an issue. I’m able to make the appointments I want and when I show up, the service is friendly and fast. This has been my ‘go to’ spot for massages for several years. I’m impressed with their consistency over time.